Hi RobRoy, Possible congestion on the network may affect your connection during peak times. Have you tried setting on 4G mode only on the router to improve performance?
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Afrihost MTN Fixed LTE-A Thread
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Solarion
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THIS INTERNET IS MORE DOWN THEN UP
LAG !!! LAG !!! LAG
View attachment 1463275
Nothing but LAG Sins November 2022
Mine was fine for most of the year, but has started this about a month ago. All of Sunday it was sitting on 60% packet loss. Comes and goes though, 1 day on 1 day off. Very strange.
Analog Revenant
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Hi @AfriGuy or @Afrigirl ..
I recently installed a MTN LTE fixed router (TPLink ordered from Afrihost). The router seems to connect/disconnect on an ongoing basis. This does not seem normal to me. Do you have any ideas why this would occur? Router has a good signal, 'full bars'.
Here is a log of the router's sessions. On a previous day, the router had a 7hour session with a +-2GB usgae which is more normal I would think? Any ideas what would cause this?
I recently installed a MTN LTE fixed router (TPLink ordered from Afrihost). The router seems to connect/disconnect on an ongoing basis. This does not seem normal to me. Do you have any ideas why this would occur? Router has a good signal, 'full bars'.
Here is a log of the router's sessions. On a previous day, the router had a 7hour session with a +-2GB usgae which is more normal I would think? Any ideas what would cause this?
Quad!
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Please accept our apology for the inconvenience caused during this period. MTN has located the problem, and it was a hardware failure; they are working on the reconfiguration. Services are currently being restored.
Analog Revenant
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aaahh, that makes sense, thanks for the heads up 
retromodcoza
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Do you guys have any more insight into this? I only have 1 afrihost SIM our of 9 , but they all cannot connect to the net and on the spotty chance that they do, the international interconnect is limited to major sites only.
This has been occurring for me from yesterday at 11:55 , which corresponds to the beginning of the outage here :
MTN down? Current problems, issues and outages |
Current problems and issues for MTN. Is your internet down or phone not working properly? We show what is going on.
downdetector.co.za
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Please drop me a PM with the number in question so I can check. Services have been restored.Do you guys have any more insight into this? I only have 1 afrihost SIM our of 9 , but they all cannot connect to the net and on the spotty chance that they do, the international interconnect is limited to major sites only.
This has been occurring for me from yesterday at 11:55 , which corresponds to the beginning of the outage here :
MTN down? Current problems, issues and outages |
Current problems and issues for MTN. Is your internet down or phone not working properly? We show what is going on.
retromodcoza
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They ended up being restored about 10 mins after that message. Thanks
@AfriGuy & @Afrigirl
I have tried going through the normal support channels, but so far it has been slow, frustrating, and nothing has been resolved, will one of you be able to help me? I am on a farm situated very close to the tower I should be connecting from, and when I actually connect to it, my service works great, but unfortunately the tower keeps going offline (throughout the day, constantly, no loadshedding), and then my router attempts to connect to another with mixed results. Sometimes it will connect to one, but the service will be massively degraded, and sometimes those towers also appear to be offline, which leaves me with no connection at all. Router already locked to 4G. Will one of you be able to help me? I have the tower ID that I should be connecting to, as well as some of the ones I can sometimes connect to.
I have tried going through the normal support channels, but so far it has been slow, frustrating, and nothing has been resolved, will one of you be able to help me? I am on a farm situated very close to the tower I should be connecting from, and when I actually connect to it, my service works great, but unfortunately the tower keeps going offline (throughout the day, constantly, no loadshedding), and then my router attempts to connect to another with mixed results. Sometimes it will connect to one, but the service will be massively degraded, and sometimes those towers also appear to be offline, which leaves me with no connection at all. Router already locked to 4G. Will one of you be able to help me? I have the tower ID that I should be connecting to, as well as some of the ones I can sometimes connect to.
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Hi.
I am sorry that you are experiencing degraded services.
You can drop us a PM with your account number and address so we can check the towers close to you.
Should we need to log a fault for your Tower ID, we will do so with MTN.
elf_lord_ZC5
Honorary Master
These guys, are amazing, I been with RAIN for a year now, took 6 months, of licking their arse, to collect their "Free To Use" router they collected it on the 1st of February 2023.
Yesterday evening I get a call at 17:45, they see my place of eork is closed, they are here to collect my Supersonic Free To Use router, you'd them, sorry, but router was collected long ago, some useless retarded idiot, never did their work, and are now wasting your time.
This morning RAM phone me again about the router, so I scratch in my wallet for the collection slip and give them the date and reference number.
Hopefully this is the last I hear about this router, fecking bunch of Knobs.
Yesterday evening I get a call at 17:45, they see my place of eork is closed, they are here to collect my Supersonic Free To Use router, you'd them, sorry, but router was collected long ago, some useless retarded idiot, never did their work, and are now wasting your time.
This morning RAM phone me again about the router, so I scratch in my wallet for the collection slip and give them the date and reference number.
Hopefully this is the last I hear about this router, fecking bunch of Knobs.
Aokiji
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afrihost support is awesome have no complaints there xD , also got mtn uncapped package the congested times is sporadic never the same. only problem i have is loadshedding smashes this mtn tower here and they have 0 battery backup every loadshedding tower restarts 4 times for power off and restored
its quite annoying as it causes allot of no service problems is there any word on mtn side to rectify the problem? would be nice to have the tower stay on and not drop and come back on during loadshedding
its quite annoying as it causes allot of no service problems is there any word on mtn side to rectify the problem? would be nice to have the tower stay on and not drop and come back on during loadshedding
Soprono
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@Afrigirl
Sorry, for jumping in on this thread, but I have a ticket open - IXU-352-31628 with an apparent faulty sim card which supposedly happened exactly on the 1st of September.
This sim card was delivered by you and the team and I paid an unnecessary delivery fee amount for it, do I need to go and do a SIM swap at a branch now to fix this issue or can the team not arrange another delivery for a replacement? Just want to confirm as it going "dead" on the 1st and the new billing month seems like a crazy coincidence.
Sorry, for jumping in on this thread, but I have a ticket open - IXU-352-31628 with an apparent faulty sim card which supposedly happened exactly on the 1st of September.
This sim card was delivered by you and the team and I paid an unnecessary delivery fee amount for it, do I need to go and do a SIM swap at a branch now to fix this issue or can the team not arrange another delivery for a replacement? Just want to confirm as it going "dead" on the 1st and the new billing month seems like a crazy coincidence.
Just to be sure, since not many run Mikrotik's and support certainly doesn't even know what it is, does MTN really support the Chateu @AfriNatic ?
It's not on the list provided by MTN here https://www.mtn.co.za/home/help/content/which-routers-are-compatible-with-mymtn-home-deals-
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Hello.
I have logged cancellation for the sim; please login to clientzone to sign up for a new one.
You will proceed with a sim swap as soon as you get it.
There were no delivery charges for the sim, and the replacement sim will not be charged for delivery.
I have escalated to the accounts team to advise on the billing for September and October.
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Hi.
A Mikrotik Chateau LTE12 is supported for our MTN Fixed LTE packages.
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@Soprono, you may sign up for a new sim. Credit has been passed.