Cool Ideas Fixed 5G/4G Feedback Thread

[CoolEscalator]

Hi cool escalator. I requested sim swap because was stolen but till now no feedback. I don't know if is only me but i feel like the customer service needs to pay attention with tickets(COOL-20261104-2833481. Specially for good customer

Hi there, apologies for the delays, I have followed up internally for you.

But unfortunately we do not offer Vodacom anymore. It has been discontinued, thus we cannot swop the Sims. If MTN is available, then we can go that route.

 

[ethan1]

Ok can you please give me mtn instead then plz

 

[CoolEscalator]

Ok can you please give me mtn instead then plz

HI there, yes no problem, I see our team has already processed the orders accordingly. Please let me know if you need anything else.