Afrihost New Network Feedback

Status
Not open for further replies.
Afripeeps, it looks like my midnight data usage is showing double the amount I've used?
 
Icemanbrfc said:
Ugh my line is not syncing. Damn, just all of a sudden stopped working. Now fault has been logged and need to wait on a technician
Click to expand...

Ugh, that's irksome! Hopefully Telkom can get the line fixed ASAP!
 
Masik3R said:
Afripeeps, it looks like my midnight data usage is showing double the amount I've used?
Click to expand...

That's strange... I wonder if it isn't maybe duplicating the usage between your regular Afrihost account and your Afrigreen account. Would you mind posting a screenshot?
 
AfriGenie said:
That's strange... I wonder if it isn't maybe duplicating the usage between your regular Afrihost account and your Afrigreen account. Would you mind posting a screenshot?
Click to expand...

fghdjfgf.jpg

Also, would it be possible to split anytime and midnight usage on the graph?
 
Masik3R said:
View attachment 329323

Also, would it be possible to split anytime and midnight usage on the graph?
Click to expand...

Our Team is working on that update for the ClientZone, so we should have it up and running soon. :)

How have you been tracking your after-hours usage? I just need to get an idea of what you are actually using after-hours.
 
AfriGenie said:
Ugh, that's irksome! Hopefully Telkom can get the line fixed ASAP!
Click to expand...
Yeh the router is still flickering, but there is no throughput. So now stuck with no connection, and at the mercy of these technitians who may or may not pitch anytime soon.
 
AfriGenie said:
Our Team is working on that update for the ClientZone, so we should have it up and running soon. :)

How have you been tracking your after-hours usage? I just need to get an idea of what you are actually using after-hours.
Click to expand...

I only use sabnzb for after hours downloads..other than that usage is extremely minimal after midnight.

sab.png

As you can see, this month I've only done 100gb's worth of nzb downloads. Around 10% of that has been during the day using anytime data. It pretty much comes to half that is reflected on the clientzone :)
 
Masik3R said:
I only use sabnzb for after hours downloads..other than that usage is extremely minimal after midnight.

View attachment 329337

As you can see, this month I've only done 100gb's worth of nzb downloads. Around 10% of that has been during the day using anytime data. It pretty much comes to half that is reflected on the clientzone :)
Click to expand...

Thanks! We'll get on this. I would rather that you have more bandwidth usage reflecting after hours, than less and having your Regular Cap being used towards it.

My apologies, but I'm not too familiar with NZBs, but do you also upload parts of files as in Torrents? Does that bandwidth usage reflect that uploading as well?
 
AfriGenie said:
Thanks! We'll get on this. I would rather that you have more bandwidth usage reflecting after hours, than less and having your Regular Cap being used towards it.

My apologies, but I'm not too familiar with NZBs, but do you also upload parts of files as in Torrents? Does that bandwidth usage reflect that uploading as well?
Click to expand...

It's really not a big deal i just wanted to point it out and see if it was happening to anyone else :)

There is no uploading at all when downloading nzb's..downloading straight from a server.
 
Masik3R said:
It's really not a big deal i just wanted to point it out and see if it was happening to anyone else :)

There is no uploading at all when downloading nzb's..downloading straight from a server.
Click to expand...

Thanks! I just wanted to make sure I had all the facts before sending it through to our Team. :) The more information we have available the quicker it is to correct the issue.
 
DreamKing said:
why I can't access the "statistics page"?

In the "connectivity page" it shows I used 31%, but 68Gb remaining. (75Gb capped a/c)....... why? :confused:
Click to expand...

Looks like there is an issue with the usage area in the ClientZone at the moment, we're looking into it now. Thanks for letting us know!
 
AfriGenie said:
Looks like there is an issue with the usage area in the ClientZone at the moment, we're looking into it now. Thanks for letting us know!
Click to expand...

as I know the download between 00:00 to 06:00 didn't count, so my "remaining" data didn't deduct but the "used percentage" is still increasing. and can you make the page easier to access the statistics, I really don't know how to do it. thank you. :)
 
DreamKing said:
as I know the download between 00:00 to 06:00 didn't count, so my "remaining" data didn't deduct but the "used percentage" is still increasing. and can you make the page easier to access the statistics, I really don't know how to do it. thank you. :)
Click to expand...

Definitely a priority for us! :)
 
AfriGenie said:
Each region has it's own DNS Servers corresponding with local CDNs and caches, so 169.1.2.1 and 169.1.2.2 are the Cape Town DNS servers and caches, which will ensure that you receive the best possible performance. You are welcome to use 169.1.1.1 and 169.1.1.2, but you should see a slightly better experience on Automatic DNS. :)
Click to expand...

So does this mean I have to change my DNS to Auto instead of having it on

Primary 169.1.1.1
Secondary 169.1.1.2

I'm in Cape Town btw and was told a really long time ago I should use the above mentioned DNS settings.
 
The call enter at AH isn't working, I phone in and when I'm in the queue I get kicked to the main menu.
 
Rickster said:
The call enter at AH isn't working, I phone in and when I'm in the queue I get kicked to the main menu.
Click to expand...

We've had ongoing issues today with our phone lines, we've gotten it mostly running normally, but it looks like there are still one or two issues that are creeping in from time to time. Is there anything that I can help with?
 
AfriGenie said:
We've had ongoing issues today with our phone lines, we've gotten it mostly running normally, but it looks like there are still one or two issues that are creeping in from time to time. Is there anything that I can help with?
Click to expand...

I resorted to phoning telkom, but I'll phone AH if I don't get any feedback in the next 2 days.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X