Afrihost New Network Feedback

[kohlhtor]

Why other accounts get double download speed as afrihost i postet last night a 80 mb file toke 5 min on afrihost and 2 min on webafrica
No afrihost have no problem ???
Same as every time there is a problem only later we find the truth of not having capacity

Just remember that we base our decision on feedback from our social media channels, support floor and clients we've engaged with directly to test for us in different regions. Going simply by MyBB wouldn't be representative of our entire client base at all.

I did comment on the results you've posted, they definitely don't indicate to me that the problem is on our side.

 

[Rickster]

Looks OK to me. Was checking on Safari. What DNS are you using?

I tried google's and AH's.

Same result.

 

[AfriMan]

Why other accounts get double download speed as afrihost i postet last night a 80 mb file toke 5 min on afrihost and 2 min on webafrica
No afrihost have no problem ???
Same as every time there is a problem only later we find the truth of not having capacity

If you're happy to give us that link, we replicate your tests on our side.

 

[AfriMan]

I tried google's and AH's.

Same result.

That's super weird

Can you run a traceroute so I can see where you're being routed?

 

[Rickster]

That's super weird

Can you run a traceroute so I can see where you're being routed?

Tracing route to socialclub.rockstargames.com [192.81.241.19]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    10 ms    10 ms    10 ms  jhb-up7.ip.adsl.co.za [169.1.5.6]
  4    11 ms    10 ms     9 ms  jhb-up8b.ip.adsl.co.za [169.1.5.56]
  5    21 ms    10 ms    11 ms  41.169.57.218
  6     9 ms    10 ms    10 ms  if-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
  7   193 ms   193 ms   192 ms  if-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
  8   183 ms   184 ms   183 ms  if-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
  9   187 ms     *      186 ms  if-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
 10   184 ms   184 ms   183 ms  if-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
 11   187 ms   187 ms   187 ms  if-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
 12   187 ms   186 ms   186 ms  if-7-2.tcore2.FNM-Frankfurt.as6453.net [80.231.200.78]
 13   185 ms   185 ms   185 ms  if-4-2.tcore1.FR0-Frankfurt.as6453.net [195.219.87.18]
 14   182 ms   182 ms   183 ms  195.219.50.222
 15   185 ms   185 ms   186 ms  unknown.prolexic.com [72.52.48.194]
 16   186 ms   186 ms   186 ms  unknown.prolexic.com [72.52.48.197]
 17   260 ms   261 ms   260 ms  93.191.173.3
 18   259 ms   259 ms   260 ms  unknown.prolexic.com [72.52.24.80]
 19     *        *        *     Request timed out.
 20   257 ms   259 ms   258 ms  192.81.241.19

Trace complete.

 

[PurSpyk!!]

Just remember that we base our decision on feedback from our social media channels, support floor and clients we've engaged with directly to test for us in different regions. Going simply by MyBB wouldn't be representative of our entire client base at all.

I did comment on the results you've posted, they definitely don't indicate to me that the problem is on our side.

So you are telling me these tracerts are acceptable?

Tracing route to www.myadsl.co.za [41.203.16.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 6 ms 7 ms 169-0-64-1.ip.afrihost.co.za [169.0.64.1]
3 1618 ms 2084 ms 1793 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 263 ms 280 ms 290 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 359 ms 351 ms 379 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 384 ms 376 ms 386 ms africainx.ct1.napafrica.net [196.10.140.7]
7 433 ms 432 ms 470 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.13.66]
8 483 ms 479 ms 492 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
9 536 ms 525 ms 455 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
10 262 ms 275 ms 284 ms dedi67.jnb2.host-h.net [41.203.16.67]

Trace complete.

Look at the 3rd hop!!!!!!

Tracing route to youtube-ui.l.google.com [41.160.35.162]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 381 ms 264 ms 156 ms 169-0-64-1.ip.afrihost.co.za [169.0.64.1]
3 * * * Request timed out.
4 579 ms 583 ms 529 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 585 ms 573 ms 599 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 582 ms 591 ms 622 ms 41.164.52.40
7 310 ms 281 ms 253 ms 172.18.1.166
8 416 ms 419 ms 442 ms 41.160.35.129
9 488 ms 532 ms 539 ms cache.google.com [41.160.35.162]

Trace complete.

 

[Luke7777]

We don't shape Business. If we did ever decide to institute Business shaping, we would inform our clients first of a change to our AUP and give them fair warning of when that change would come into existence. As the product currently stands, it is not shaped. As I've said, we need to do further testing to determine why your throughput was underperforming at that time

As an outsider to this problem, my question would be : What was shaped on the AH network during that time ?

 

[AfriMan]

So you are telling me these tracerts are acceptable?

Tracing route to www.myadsl.co.za [41.203.16.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 6 ms 7 ms 169-0-64-1.ip.afrihost.co.za [169.0.64.1]
3 1618 ms 2084 ms 1793 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 263 ms 280 ms 290 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 359 ms 351 ms 379 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 384 ms 376 ms 386 ms africainx.ct1.napafrica.net [196.10.140.7]
7 433 ms 432 ms 470 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.13.66]
8 483 ms 479 ms 492 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
9 536 ms 525 ms 455 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
10 262 ms 275 ms 284 ms dedi67.jnb2.host-h.net [41.203.16.67]

Trace complete.

Look at the 3rd hop!!!!!!

Tracing route to youtube-ui.l.google.com [41.160.35.162]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 381 ms 264 ms 156 ms 169-0-64-1.ip.afrihost.co.za [169.0.64.1]
3 * * * Request timed out.
4 579 ms 583 ms 529 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 585 ms 573 ms 599 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 582 ms 591 ms 622 ms 41.164.52.40
7 310 ms 281 ms 253 ms 172.18.1.166
8 416 ms 419 ms 442 ms 41.160.35.129
9 488 ms 532 ms 539 ms cache.google.com [41.160.35.162]

Trace complete.

here is what's we're getting on a regular 10Mbps line (also a Business DSL account)

traceroute to www.mydsl.co.za (213.133.106.183), 64 hops max
1 192.168.1.1 0.433ms 0.367ms 0.389ms
2 * * *
3 * 169.1.5.105 25.846ms 31.864ms
4 169.1.5.106 21.132ms 18.675ms 18.607ms
5 169.1.5.128 19.442ms 18.778ms 25.376ms
6 41.164.52.40 22.345ms 21.107ms 20.871ms
7 172.18.32.33 22.346ms 30.921ms 23.606ms
8 41.206.165.13 26.292ms 22.316ms 35.124ms
9 41.206.164.253 186.184ms 181.486ms 212.221ms
10 80.231.159.129 193.421ms 185.933ms 185.123ms
11 80.231.159.30 182.235ms 187.950ms 184.420ms
12 80.231.91.65 197.963ms 206.908ms 181.650ms
13 80.231.200.5 179.633ms 183.387ms 179.466ms
14 80.231.200.78 197.779ms 175.485ms 176.389ms
15 195.219.87.18 175.666ms 174.576ms 176.314ms
16 195.219.219.10 181.404ms 199.953ms 180.741ms
17 213.239.245.34 191.162ms 194.737ms 191.076ms
18 213.239.203.206 178.150ms 177.942ms 178.099ms
19 213.239.203.214 191.515ms 191.080ms 191.118ms

From the reports, no problems in terms of performance and experience.

 

[PurSpyk!!]

You know the help in this forum is pointless. There is a problem fix it, you deny it continually, and make out as if the client is making things up. I would prefer to actually do my work, rather than spend time doing pointless tests and posting here.

 

[AfriMan]

As an outsider to this problem, my question would be : What was shaped on the AH network during that time ?

As I mentioned, shaping on Uncapped is dynamic, so it depends on overall demand, not at set times like 8pm to 10pm. But my understanding is that we are doing very little shaping at the moment as we have provisioned capacity on the new network to ensure that we have enough for the move over and for the foreseeable future.

 

[AfriMan]

You know the help in this forum is pointless. There is a problem fix it, you deny it continually, and make out as if the client is making things up. I would prefer to actually do my work, rather than spend time doing pointless tests and posting here.

That is very unfair. We help many clients with problems and we've had lots of success in identifying problems through engagement on these forums. But ultimately, you've been reporting a consistent bad experience since MTN, through AfriGreen and up to the new network. Just to be clear, AfriGreen was a concept network installation, the new iteration of that concept uses a different IPC and network kit, so these can effectively be viewed as three separate ISP networks. I think it is fair to speculate whether the consistent poor experience you are having may be due to other factors which have remained common throughout this, like your local network, line or exchange.

 

[Zertop]

This might have something to do with the recent DNS issues?

Z

 

[PurSpyk!!]

That is very unfair. We help many clients with problems and we've had lots of success in identifying problems through engagement on these forums. But ultimately, you've been reporting a consistent bad experience since MTN, through AfriGreen and up to the new network. Just to be clear, AfriGreen was a concept network installation, the new iteration of that concept uses a different IPC and network kit, so these can effectively be viewed as three separate ISP networks. I think it is fair to speculate whether the consistent poor experience you are having may be due to other factors which have remained common throughout this, like your local network, line or exchange.

Its not an issue on my side, and when you accept that then we can get things fixed. You previously blamed the exchange I organised a trial account at a different isp, and everything was 100%, log onto Afrihost nothing works, this was all reported to Critical Care at the time. I eventually called Telkom, and there was no issue, they cam to my house no issue. Only when connect I to Afrihost. I am also not the only one on these forums posting about the same issues, and we are also not all living in the same areas.

There have been days when things have worked 100%, but there is a consistency issue, and these forums are full of people with the same issues.

Why have a poc network, that initially worked like a charm, and then move to a different system for the final version? Afrigreen fell on its knees at the end, and the new network is no better.

Please explain how you have tried to help me with my current issue?

 

[AfriGuy]

Its not an issue on my side, and when you accept that then we can get things fixed. You previously blamed the exchange I organised a trial account at a different isp, and everything was 100%, log onto Afrihost nothing works, this was all reported to Critical Care at the time. I eventually called Telkom, and there was no issue, they cam to my house no issue. Only when connect I to Afrihost. I am also not the only one on these forums posting about the same issues, and we are also not all living in the same areas.

There have been days when things have worked 100%, but there is a consistency issue, and these forums are full of people with the same issues.

Why have a poc network, that initially worked like a charm, and then move to a different system for the final version? Afrigreen fell on its knees at the end, and the new network is no better.

Please explain how you have tried to help me with my current issue?

I don't think we want to point the blame to anything, but simply looking at the facts here - something simply isn't lining up.
As AfriMan said before, you've been across multiple networks that use different upstream providers, as well as having been with our Critical Care team multiple times in the past.

None of these instances of intense troubleshooting has shown a fault on our network.

I think going forward, take a snapshot of your setup and run an initial set of tests, preferably via a script for consistency. Create a ticket with that info so it can be properly tracked and analysed.

 

[PurSpyk!!]

I don't think we want to point the blame to anything, but simply looking at the facts here - something simply isn't lining up.
As AfriMan said before, you've been across multiple networks that use different upstream providers, as well as having been with our Critical Care team multiple times in the past.

None of these instances of intense troubleshooting has shown a fault on our network.

I think going forward, take a snapshot of your setup and run an initial set of tests, preferably via a script for consistency. Create a ticket with that info so it can be properly tracked and analysed.

I only have an issue if I use the Afrihost network, simple fact.

Sorry, your network had issues when there was a recent Apple operating system update, there were IPC issues which affected the south and east regions, there was some hardware or software configuration issues on your network, you still got external support on that one, your afrigreen network worked and then supposedly you over stressed it for testing purposes. In all these cases the users were told the network has no issues.

 

[AfriGuy]

I only have an issue if I use the Afrihost network, simple fact

Not sure if you read my full post?
I understand what you're saying, but it's been a constant report across the MTN network, Afrigreen and now on production Afrigreen.
So as I said in my last post, you need to create a set of test results that our team can investigate via a Support ticket so it can be tracked correctly.

Honestly, that's the only way I see this as being resolved, as all previous resources have been exhausted here.

 

[PurSpyk!!]

Not sure if you read my full post?
I understand what you're saying, but it's been a constant report across the MTN network, Afrigreen and now on production Afrigreen.
So as I said in my last post, you need to create a set of test results that our team can investigate via a Support ticket so it can be tracked correctly.

Honestly, that's the only way I see this as being resolved, as all previous resources have been exhausted here.

Then why am I not the only 1 on this forum with issues?

You know my last dealing with Critical Care was fruitless, I complained about streaming on Superport, I even gave them my log on details, they admitted that there were issues, but nothing was done about it. I then log on with my free Webafrica account that I had, with no other change in my side, and streaming works 2100% full screen no lag. Simple fact is its not an issue on my side.

Then there was some article posted about how Supersport were no allowing Afrihost to connect the same ways as other isps, and this was limiting the speed, which was later disputed.

When we have issue we get asked to post tracert results in these forums, and that's what I did, what did it help? I have had no one tell me try this try that, we will reset your port, test this etc, nothing.

 

[AfriGuy]

Then why am I not the only 1 on this forum with issues?

You know my last dealing with Critical Care was fruitless, I complained about streaming on Superport, I even gave them my log on details, they admitted that there were issues, but nothing was done about it. I then log on with my free Webafrica account that I had, with no other change in my side, and streaming works 2100% full screen no lag. Simple fact is its not an issue on my side.

Then there was some article posted about how Supersport were no allowing Afrihost to connect the same ways as other isps, and this was limiting the speed, which was later disputed.

When we have issue we get asked to post tracert results in these forums, and that's what I did, what did it help? I have had no one tell me try this try that, we will reset your port, test this etc, nothing.

Each query brought up here is investigated and resolved accordingly. The Superspot article is ancient, and again - I really don't see this as working towards a resolution though, and quite honestly, is only going to take us around in circles.

Please take a read through my first post, I've provided a way for us to work forward on this, together.

EDIT: I'll PM you a batch of tests and info to submit to our team. Check your inbox in 10 mins or so.

 

[electrofreeze]

speeds have definitely gotten worse since last night

 

[LaraC]

Still very happy with my internet experience.