Afrihost New Network Feedback

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They're two very different products, not sure it's really a good comparison. It's really about what you expect from your connection. What are your priorities in terms of your experience?

I do more downloading (p2p) than streaming.
 
Nawaaz did it just a few weeks ago, i know they will update it, he is just offline at the moment... :erm:
 
This only occurred because a Telkom tech guy phoned a few days ago and "tested" the line since then it has been much slower... Just a profile issue...
 
I do more downloading (p2p) than streaming.

Then it is important to look at if you want an Unshaped or semi-shaped service. Our Business Uncapped accounts aren't shaped at all, however the Premium Uncapped accounts can have their P2P and HTTP downloads shaped based on our current network demand. This usually means that you are shaped during business hours with the shaping starting to relax from around 19h00.
 
Afri Genie or AfriGuy, if the midnight data is removed for caps lower than 100GB, would the following not be ideal.

I know I've been nagging about roll over data, but surely roll over data would cost AH virtually nothing, as you would have received payment every month for the user package In any case.

Honestly if there was an option for 6 months roll over or 1 month midnight data, I would choose roll over if you could choose it as an option on your package.
 
Afri Genie or AfriGuy, if the midnight data is removed for caps lower than 100GB, would the following not be ideal.

I know I've been nagging about roll over data, but surely roll over data would cost AH virtually nothing, as you would have received payment every month for the user package In any case.

Honestly if there was an option for 6 months roll over or 1 month midnight data, I would choose roll over if you could choose it as an option on your package.

If you are consistently not using your entire Cap, I would definitely recommend rather downgrading to a smaller account. That way if you do need to add a bit of data from time to time, that top-up will roll-over to the next month. :)
 
If you are consistently not using your entire Cap, I would definitely recommend rather downgrading to a smaller account. That way if you do need to add a bit of data from time to time, that top-up will roll-over to the next month. :)
I understand that, but it's not answering the question though. As an example, if I carry over 100GB's a month, for 3 months, I could download in the 4th month as much as possible. But the question is still, how does AH lose or how would you guys lose out on roll over, as compared to chucking tons of midnight data away? Just a question :)
 
I understand that, but it's not answering the question though. As an example, if I carry over 100GB's a month, for 3 months, I could download in the 4th month as much as possible. But the question is still, how does AH lose or how would you guys lose out on roll over, as compared to chucking tons of midnight data away? Just a question :)

This probably isn't the only reason it isn't implemented, but for now, monthly cap allocations that expire works well with the way our IPC is setup.
There are also cost implications for us. I really don't think we'll have roll-over implemented in the immediate future.

That's not to say it won't happen or we aren't considering it. But for now, it's not a reality. When that changes, we'll let everyone know.
 
I understand that, but it's not answering the question though. As an example, if I carry over 100GB's a month, for 3 months, I could download in the 4th month as much as possible. But the question is still, how does AH lose or how would you guys lose out on roll over, as compared to chucking tons of midnight data away? Just a question :)
Unfortunately, I doubt you will ever get AH to agree to roll-over of unused data as it is probably a massive additional income stream for them. In America this is referred to as a scam, particularly as perpetrated by the cell phone operators.
http://money.cnn.com/2015/04/23/technology/cell-phone-ripoff/
 
Unfortunately, I doubt you will ever get AH to agree to roll-over of unused data as it is probably a massive additional income stream for them. In America this is referred to as a scam, particularly as perpetrated by the cell phone operators.
http://money.cnn.com/2015/04/23/technology/cell-phone-ripoff/

It's not really about income for us, it's about breakage which allows us to keep prices as low as possible. While we absolutely want our clients to use all their data, where there is expired data, we subsidise our offers to keep the prices low. Just bear in mind that many providers raised their prices last year, or at least tried very hard to, and we we adamant that we would keep our prices as is and drop them further if we can.
 
It's not really about income for us, it's about breakage which allows us to keep prices as low as possible. While we absolutely want our clients to use all their data, where there is expired data, we subsidise our offers to keep the prices low. Just bear in mind that many providers raised their prices last year, or at least tried very hard to, and we we adamant that we would keep our prices as is and drop them further if we can.
Not trying to cause issues AM, I was merely just wondering what the impact would be from a cost perspective or any other related causes. :)

Let me put it to you this way, if you guys had roll over data, along with pricing being so good, and a network thats working reasonably well, you would be a super isp. More people would sign up, no wait never mind, the less people for us the better :D
 
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I got an e-mail from support that there is a problem with my adsl order and replied but I get no answer. Can someone please investigate that all is in order?
 
Not trying to cause issues AM, I was merely just wondering what the impact would be from a cost perspective or any other related causes. :)

Let me put it to you this way, if you guys had roll over data, along with pricing being so good, and a network thats working reasonably well, you would be a super isp. More people would sign up, no wait never mind, the less people for us the better :D

Just to chip in here about roll-over.

When I was with Vox for over a year, my rollover never ever got used up, so there are still breakages for an ISP to consider, and also, by having roll-over, you don't get the mad panic to finish one's cap at month end, which is also better for network management.

Use it don't use it ;)
 
Not trying to cause issues AM, I was merely just wondering what the impact would be from a cost perspective or any other related causes. :)

Let me put it to you this way, if you guys had roll over data, along with pricing being so good, and a network thats working reasonably well, you would be a super isp. More people would sign up, no wait never mind, the less people for us the better :D

It's a valid question and I'm glad to answer (if I can). The breakage model means that we don't sell each unit at it's cost plus markup because we anticipate that some data will expire or be unused. So we take the risk of bringing the prices lower in anticipation of the saving on the upstream cost from our suppliers. However, if that unit was to be claimed, or we were liable to provide it in perpetuity, then it increases the financial risk and means that we can't reasonably keep the prices lower to cover that eventuality. Now, bear in mind that many months we actually have to subsidise these offers because more people use their data, etc, but we're fine with that because we work it into the business model. Where we don't have to, we are able to create reserves to do things like double data or mystery bonuses where we literally give away millions of rands in free data.

From a client perspective, it's something we'd love to do, it's all about ensuring that the model stays viable so we don't end up closing our doors :)
 
I got an e-mail from support that there is a problem with my adsl order and replied but I get no answer. Can someone please investigate that all is in order?

Sorry about that. Drop me a PM with the reference and I'll check it out for you :(
 
Just to chip in here about roll-over.

When I was with Vox for over a year, my rollover never ever got used up, so there are still breakages for an ISP to consider, and also, by having roll-over, you don't get the mad panic to finish one's cap at month end, which is also better for network management.

Use it don't use it ;)

I think it's about risk - so if we are confident we can do it without any risk to our clients or getting into trouble we'll do it.

My body is ready :)
 
Just a quick alert:

Some issues with DNS in the North. We're working on this. Switching to Google DNS for now, or hang on, we should have it sorted in a few minutes.
 
Thanks for the alert, Afriman. Thought there might have been a general problem when the automated voice said, "...number 98 in the queue." :eek:
 
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