Afrihost New Network Feedback

DonaldMickey · Apr 9, 2016

They seem to have dropped the ball......again.

KinsZA · Apr 9, 2016

Viper87 said:
This company is so full of bullsh*t. There's clearly a problem affecting their whole network for a while and yet nothing is done, and when you contact their customer service line, the representatives try and reset your personal line, as if the problem has something to do with you. Never once acknowledging or even suggesting that they are to blame

^This

My last support ticket regarding this was a port reset lol

Stillie · Apr 9, 2016

im getting heavy packet loss, i logged a ticket and they fixed it last night, but it started happening again??? was it a terrible idea to move back to AH seeing as i have been with them for a month now.

I moved because all i heard was good things??

KinsZA · Apr 9, 2016

Stillie said:
im getting heavy packet loss, i logged a ticket and they fixed it last night, but it started happening again??? was it a terrible idea to move back to AH seeing as i have been with them for a month now.

I moved because all i heard was good things??

All things were good :/

Viper87 · Apr 9, 2016

KinsZA said:
^This

My last support ticket regarding this was a port reset lol

This happened to me too.

myKey · Apr 9, 2016

Happened when they moved from IS to MTN, happened when their new MTN overlords neglected their IPConnect provisions, happening now after the move to Echo.

SplaT · Apr 9, 2016

Getting massive packet loss on capped and uncapped afrihost accounts.

Stillie · Apr 9, 2016

this is my current ping stats to my server

Stillie · Apr 9, 2016

are there any other isps that offer a free 1gig account?

Imagine101011 · Apr 9, 2016

Yeah something is afoot, speedtest reports line running at full speed with ok ping, but the net is painfully slow!

Bryn · Apr 9, 2016

Funny how I don't experience issues when everyone else is, and do experience issues when no one else is.

No issues atm for me.

Vorastra · Apr 9, 2016

Stillie said:
are there any other isps that offer a free 1gig account?

WebAfrica. It's a 1+1GB. 1GB for day and 1Gb for 12AM-6AM.

wingnut771 · Apr 9, 2016

Stillie said:
are there any other isps that offer a free 1gig account?

http://gridhost.co.za/affordable-internet
http://crystalweb.co.za/free-trial.php

Johnatan56 · Apr 9, 2016

All right here, seems to be mostly Jo'burg that's having an issue.

Code:

Pinging vienna.at [194.183.128.94] with 32 bytes of data:
Reply from 194.183.128.94: bytes=32 time=201ms TTL=45
Reply from 194.183.128.94: bytes=32 time=199ms TTL=45
Reply from 194.183.128.94: bytes=32 time=197ms TTL=45
Reply from 194.183.128.94: bytes=32 time=198ms TTL=45
Reply from 194.183.128.94: bytes=32 time=196ms TTL=45
Reply from 194.183.128.94: bytes=32 time=197ms TTL=45
Reply from 194.183.128.94: bytes=32 time=200ms TTL=45
Reply from 194.183.128.94: bytes=32 time=196ms TTL=45
Reply from 194.183.128.94: bytes=32 time=197ms TTL=45
Reply from 194.183.128.94: bytes=32 time=200ms TTL=45
Reply from 194.183.128.94: bytes=32 time=196ms TTL=45
Reply from 194.183.128.94: bytes=32 time=292ms TTL=45
Reply from 194.183.128.94: bytes=32 time=197ms TTL=45
Reply from 194.183.128.94: bytes=32 time=198ms TTL=45
Reply from 194.183.128.94: bytes=32 time=196ms TTL=45
Reply from 194.183.128.94: bytes=32 time=198ms TTL=45
Reply from 194.183.128.94: bytes=32 time=197ms TTL=45

Ping statistics for 194.183.128.94:
    Packets: Sent = 17, Received = 17, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 196ms, Maximum = 292ms, Average = 203ms

EDIT: Just had a league game, good for periods of time and then 1/2s of extreme lag, 1kms+
Doesn't show up on tracert/ping

wingnut771 · Apr 9, 2016

and Durban:

Code:

C:\Users\wingnut>ping -n 20 [url]www.vienna.at[/url]

Pinging [url]www.vienna.at[/url] [194.183.128.94] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 194.183.128.94: bytes=32 time=206ms TTL=39
Reply from 194.183.128.94: bytes=32 time=205ms TTL=39
Reply from 194.183.128.94: bytes=32 time=206ms TTL=39
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 194.183.128.94: bytes=32 time=206ms TTL=40
Request timed out.
Reply from 194.183.128.94: bytes=32 time=206ms TTL=40
Reply from 194.183.128.94: bytes=32 time=205ms TTL=40
Reply from 194.183.128.94: bytes=32 time=206ms TTL=40
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 194.183.128.94:
    Packets: Sent = 20, Received = 7, Lost = 13 (65% loss),
Approximate round trip times in milli-seconds:
    Minimum = 205ms, Maximum = 206ms, Average = 205ms

C:\Users\wingnut>tracert [url]www.vienna.at[/url]

Tracing route to [url]www.vienna.at[/url] [194.183.128.94]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    16 ms    14 ms    14 ms  dbn-up2.ip.adsl.co.za [169.1.5.162]
  3    15 ms    15 ms    14 ms  dbn-in1.ip.adsl.co.za [169.1.5.204]
  4    14 ms    14 ms    14 ms  41.162.84.192
  5    24 ms    22 ms    23 ms  172.18.1.162
  6     *        *        *     Request timed out.
  7   197 ms   223 ms   197 ms  if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.20
6.178.2]
  8     *      166 ms   165 ms  if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6
]
  9   187 ms   187 ms   187 ms  if-xe-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [8
0.231.158.1]
 10   187 ms   190 ms   184 ms  if-ae-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.
159.85]
 11   188 ms   189 ms   187 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.1
58.5]
 12   183 ms   183 ms   183 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
 13   191 ms   191 ms   191 ms  if-ae-19-2.tcore2.L78-London.as6453.net [80.231.
138.22]
 14   185 ms   186 ms   185 ms  if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.
131.118]
 15   189 ms   189 ms   188 ms  80.231.62.6
 16     *        *        *     Request timed out.
 17   204 ms   204 ms   204 ms  de-fra04a-rc1-ae26-0.aorta.net [84.116.132.18]
 18   213 ms   211 ms   212 ms  ch-otf01b-ra1-et-8-3-0-0.aorta.net [84.116.134.2
29]
 19   209 ms   209 ms   209 ms  84.116.203.254
 20   211 ms   210 ms   207 ms  62.179.24.26
 21     *        *        *     Request timed out.
 22     *      202 ms   201 ms  service.tele.net [194.183.128.94]

Trace complete.

Rickster · Apr 9, 2016

DSL Latency & Packet Loss Low Impact 16:46, 09 Apr 2016

Clients may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.
Apologies for the inconvenience caused.

-AH

myKey · Apr 9, 2016

but WHY?

Rickster · Apr 9, 2016

MikeKee said:
but WHY?

Link failure, IPC failure, hardware failure.

Could be anything.

Stillie · Apr 9, 2016

What annoyed me is the fact when I logged a ticket the immediate response in about 5mins was blaming my exchange.........

Igor III · Apr 9, 2016

Dont panic folks, AH techies/Support is on top of it.

I logged a detailed report AND referred AH Support to this thread ..............

And here is the reply:

Quote: "Thanks for the mail.

Firstly we would like to apologize for the inconvenience and the experience you having with our connection.
Please note that we have refreshed the connection session and managed to reset the line.
Please reboot the router at your earliest convenience and check with your connection.

Thanks"

Apparently a line reset and connection refresh is all that we need :wtf:

Sadly, I will have to request another round of this miracle cure, as my problem is not resolved

High levels of packet loss and latency is indeed the recipe for "Pure Internet Joy"

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