Afrihost New Network Feedback

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AfriGenie said:
Hi!

I've just sent you a PM with a test account, would you mind switching to it and seeing if there is any difference.
Click to expand...

Results with your test account:

Pinging www.google.co.za [105.187.242.42] with 32 bytes of data:
Reply from 105.187.242.42: bytes=32 time=39ms TTL=57
Reply from 105.187.242.42: bytes=32 time=41ms TTL=57
Reply from 105.187.242.42: bytes=32 time=40ms TTL=57
Reply from 105.187.242.42: bytes=32 time=39ms TTL=57
Reply from 105.187.242.42: bytes=32 time=41ms TTL=57
Reply from 105.187.242.42: bytes=32 time=41ms TTL=57

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=179ms TTL=45
Reply from 8.8.8.8: bytes=32 time=179ms TTL=45
Reply from 8.8.8.8: bytes=32 time=179ms TTL=45
Reply from 8.8.8.8: bytes=32 time=180ms TTL=45
Reply from 8.8.8.8: bytes=32 time=179ms TTL=45
Reply from 8.8.8.8: bytes=32 time=180ms TTL=45
Reply from 8.8.8.8: bytes=32 time=179ms TTL=45


Results with my AH account:

Pinging www.google.co.za [172.217.20.99] with 32 bytes of data:
Reply from 172.217.20.99: bytes=32 time=216ms TTL=49
Reply from 172.217.20.99: bytes=32 time=255ms TTL=49
Reply from 172.217.20.99: bytes=32 time=280ms TTL=49
Reply from 172.217.20.99: bytes=32 time=286ms TTL=49
Reply from 172.217.20.99: bytes=32 time=206ms TTL=49
Reply from 172.217.20.99: bytes=32 time=206ms TTL=49

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=197ms TTL=45
Reply from 8.8.8.8: bytes=32 time=197ms TTL=45
Reply from 8.8.8.8: bytes=32 time=197ms TTL=45
Reply from 8.8.8.8: bytes=32 time=197ms TTL=45
Reply from 8.8.8.8: bytes=32 time=197ms TTL=45
Reply from 8.8.8.8: bytes=32 time=197ms TTL=45

As you can see, your account routes differently when pinging www.google.co.za and gives local ping times, whereas mine seems to be routing internationally. Pings to Google DNS appear to be routing internationally for both accounts.
 
Omitting "www" when pinging google.co.za made a difference.

Code: 
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>ping google.co.za

Pinging google.co.za [216.58.223.35] with 32 bytes of data:
Reply from 216.58.223.35: bytes=32 time=52ms TTL=53
Reply from 216.58.223.35: bytes=32 time=52ms TTL=53
Reply from 216.58.223.35: bytes=32 time=52ms TTL=53
Reply from 216.58.223.35: bytes=32 time=52ms TTL=53

Ping statistics for 216.58.223.35:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 52ms, Average = 52ms

C:\Users\Lara>ping www.google.co.za

Pinging www.google.co.za [216.58.208.35] with 32 bytes of data:
Reply from 216.58.208.35: bytes=32 time=211ms TTL=48
Reply from 216.58.208.35: bytes=32 time=212ms TTL=48
Reply from 216.58.208.35: bytes=32 time=211ms TTL=48
Reply from 216.58.208.35: bytes=32 time=212ms TTL=48

Ping statistics for 216.58.208.35:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 211ms, Maximum = 212ms, Average = 211ms

C:\Users\Lara>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=206ms TTL=44
Reply from 8.8.8.8: bytes=32 time=206ms TTL=44
Reply from 8.8.8.8: bytes=32 time=206ms TTL=44
Reply from 8.8.8.8: bytes=32 time=207ms TTL=44

Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 206ms, Maximum = 207ms, Average = 206ms
 
Trace routes to google.co.za with and without "www".

Code: 
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert google.co.za

Tracing route to google.co.za [216.58.223.35]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    31 ms    32 ms    30 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    31 ms    31 ms    31 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5    31 ms    24 ms    23 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    23 ms    24 ms    24 ms  41.164.52.40
  7    45 ms    45 ms    45 ms  172.18.1.162
  8    53 ms    52 ms    52 ms  72.14.194.206
  9    52 ms    52 ms    53 ms  72.14.239.129
 10    52 ms    52 ms    52 ms  jnb01s08-in-f35.1e100.net [216.58.223.35]

Trace complete.

C:\Users\Lara>tracert www.google.co.za

Tracing route to www.google.co.za [216.58.208.35]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    24 ms    24 ms    23 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    24 ms    24 ms    23 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5    17 ms    16 ms    16 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    17 ms    17 ms    16 ms  41.164.52.40
  7    38 ms    37 ms    37 ms  172.18.1.162
  8    45 ms    45 ms    45 ms  72.14.194.206
  9   197 ms   196 ms   196 ms  72.14.232.102
 10   204 ms   206 ms   204 ms  209.85.253.10
 11   220 ms   220 ms   220 ms  216.239.57.246
 12   213 ms   213 ms   213 ms  216.239.57.126
 13   221 ms   220 ms   219 ms  216.239.47.53
 14   212 ms   212 ms   212 ms  66.249.94.135
 15   212 ms   212 ms   212 ms  fra15s12-in-f3.1e100.net [216.58.208.35]

Trace complete.
 
Good day Afrihost team,

I have open a ticket to your support about my line sync, I am getting 1789kpbs and not the usual 2556kpbs, would be nice if you can look into it. Ticket number: ZAY-191-14467, I've open the ticket Thu, 07 Apr 2016 at 10:48, but no reply yet. I also asked how the process going for upgrading the line from 2mb - 10mb.

Kind regards.
 
LaraC said:
Omitting "www" when pinging google.co.za made a difference.

Code: 
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>ping google.co.za

Pinging google.co.za [216.58.223.35] with 32 bytes of data:
Reply from 216.58.223.35: bytes=32 time=52ms TTL=53
Reply from 216.58.223.35: bytes=32 time=52ms TTL=53
Reply from 216.58.223.35: bytes=32 time=52ms TTL=53
Reply from 216.58.223.35: bytes=32 time=52ms TTL=53

Ping statistics for 216.58.223.35:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 52ms, Average = 52ms

C:\Users\Lara>ping www.google.co.za

Pinging www.google.co.za [216.58.208.35] with 32 bytes of data:
Reply from 216.58.208.35: bytes=32 time=211ms TTL=48
Reply from 216.58.208.35: bytes=32 time=212ms TTL=48
Reply from 216.58.208.35: bytes=32 time=211ms TTL=48
Reply from 216.58.208.35: bytes=32 time=212ms TTL=48

Ping statistics for 216.58.208.35:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 211ms, Maximum = 212ms, Average = 211ms

C:\Users\Lara>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=206ms TTL=44
Reply from 8.8.8.8: bytes=32 time=206ms TTL=44
Reply from 8.8.8.8: bytes=32 time=206ms TTL=44
Reply from 8.8.8.8: bytes=32 time=207ms TTL=44

Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 206ms, Maximum = 207ms, Average = 206ms
Click to expand...


What is interesting is that when you ping www.google.co.za it resolves to 216.58.XXX, but mine resolves to 172.217.18.3. If I ping google.co.za than it resolves to 216.58.XXX like yours.
 
Just got home and I don't spot anything wrong with the connection. The issues usually start up soon after 4pm, so we'll soon see if anything has changed.

Edit: Disconnects have returned with a vengeance. Couldn't even edit this post at first attempt due to another disconnect. :mad: :mad:
 
Last edited:
Henri18 said:
Good day Afrihost team,

I have open a ticket to your support about my line sync, I am getting 1789kpbs and not the usual 2556kpbs, would be nice if you can look into it. Ticket number: ZAY-191-14467, I've open the ticket Thu, 07 Apr 2016 at 10:48, but no reply yet. I also asked how the process going for upgrading the line from 2mb - 10mb.

Kind regards.
Click to expand...

I'll ask our Team to look into this ASAP!
 
Tren said:
What is interesting is that when you ping www.google.co.za it resolves to 216.58.XXX, but mine resolves to 172.217.18.3. If I ping google.co.za than it resolves to 216.58.XXX like yours.
Click to expand...

That's puzzling to say the least! I've passed this onto our Network Team.
 
Used the last few megabytes of my free Web Africa account to buy a 20GB prepaid ITNT voucher.

This issue has exceeded the capabilities of 2 backup accounts and is now costing me money.
 
Bryn said:
Used the last few megabytes of my free Web Africa account to buy a 20GB prepaid ITNT voucher.

This issue has exceeded the capabilities of 2 backup accounts and is now costing me money.
Click to expand...

:(

I'll follow-up with your Team.
 
Anybody know if Simfy is part of a premium plan or free plan? Cant seem to download a song, says im on a free plan
 
MikeKee said:
you're sure you're using the AH+ assigned logins for it, and not your own?
Click to expand...

okay thanks pal, just had a look in clientzone, and i was using an old simfy account of mine. sorted now, can now go back to downloading my Nick Jonas song lol Lara will be proud :D

i think my line is fooked... getting a network error while download a 7mb file, and this is with both my Telkom and Afrihost accounts
 
Last edited:
Icemanbrfc said:
okay thanks pal, just had a look in clientzone, and i was using an old simfy account of mine. sorted now, can now go back to downloading my Nick Jonas song lol Lara will be proud :D

i think my line is fooked... getting a network error while download a 7mb file, and this is with both my Telkom and Afrihost accounts
Click to expand...

ping 8.8.8.8, if it looks normal it's likely not your line. Download http://mirror.is.co.za/mirrors/linuxmint.com/iso//stable/17.3/linuxmint-17.3-cinnamon-64bit.iso for a while, if it works it's not your line.

Post the link?
 
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