Afrihost New Network Feedback

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AfriGuy said:
Sorry to hear :(
Where you able to grab some tests to see where the issues came in?
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Can't run any test if the connection is stone dead.

My family wanted to watch a particular movie, so I switched back to the Afrihost account to download it. Low and behold, the connection died after about 2 minutes. So I just had to switch back to the prepaid account, tell my family we can't watch it and accept a ribbing for being the guy with a 100Mbps connection but unable to download a movie.

Pretty sure this is the last straw with these disconnects. Hasn't occurred once on any other ISP. Going to have to submit cancellation over this.
 
Bryn said:
Can't run any test if the connection is stone dead.

My family wanted to watch a particular movie, so I switched back to the Afrihost account to download it. Low and behold, the connection died after about 2 minutes. So I just had to switch back to the prepaid account, tell my family we can't watch it and accept a ribbing for being the guy with a 100Mbps connection but unable to download a movie.

Pretty sure this is the last straw with these disconnects. Hasn't occurred once on any other ISP. Going to have to submit cancellation over this.
Click to expand...

There aren't any auth issues from our end, so sounds like a line issue off the bat?
Was the line able to sync?
 
Bryn said:
Can't run any test if the connection is stone dead.

My family wanted to watch a particular movie, so I switched back to the Afrihost account to download it. Low and behold, the connection died after about 2 minutes. So I just had to switch back to the prepaid account, tell my family we can't watch it and accept a ribbing for being the guy with a 100Mbps connection but unable to download a movie.

Pretty sure this is the last straw with these disconnects. Hasn't occurred once on any other ISP. Going to have to submit cancellation over this.
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Has Afrihost's Critical Care team even contacted you or?
 
Bryn said:
No communication from them.
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I see our team was in touch both on 8 and 11 April though?
The ticket ref# is BEN-900-63118 showing our teams attempt to contact you, but you haven't replied.

You can review this ticket via ClientZone.
 
AfriGuy said:
I see our team was in touch both on 8 and 11 April though?
The ticket ref# is BEN-900-63118 showing our teams attempt to contact you, but you haven't replied.

You can review this ticket via ClientZone.
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Can't say I ever check the Clientzone for messages. Could they not have just called me? I'll check the messages when I'm at my PC again.
 
Bryn said:
Can't say I ever check the Clientzone for messages. Could they not have just called me? I'll check the messages when I'm at my PC again.
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I believe we did try calling, failing that - we sent the ticket.
This is also sent to the authorised contact on the account - but tickets are generally managed via ClientZone.

I'm on the way out though, happy to chase this up on Monday - but I'd recommend replying to the ticket with any additional info.
 
Nikkel said:
Dafuq is up in Cape Town? Alles is dead slow almost halfway vrek! Cant even stream Simfy!
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OT:Playing League with 175-180ms for the first time in months during peak, thanks for your sacrifice :p

Please post some tracerts for them to check out next Monday, one to mybroadband.co.za and one international site, e.g. vienna.at
 
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Hetzner, why you hackin' my router?
 
AfriGuy said:
I believe we did try calling, failing that - we sent the ticket.
This is also sent to the authorised contact on the account - but tickets are generally managed via ClientZone.

I'm on the way out though, happy to chase this up on Monday - but I'd recommend replying to the ticket with any additional info.
Click to expand...

I definitely have no missed calls from a random unidentified number. I replied to the ticket on the Clientzone though. Hopefully something comes of it.
 
Can someone have 2 Afrihost mobile data sim cards on his one account, and what happens if then adding Afrihost plus?
The situation is basically husband and wife looking for a internet solution, a ADSL account for home but then the 2 of them also want a USB modem with mobile data for when they are on the go.
 
bigboy529 said:
Can someone have 2 Afrihost mobile data sim cards on his one account, and what happens if then adding Afrihost plus?
The situation is basically husband and wife looking for a internet solution, a ADSL account for home but then the 2 of them also want a USB modem with mobile data for when they are on the go.
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1. Yes

2. You can add one AH+ perk to one product, but can decide which product receives what perk.
 
Rickster said:
Any one else getting 129.232.196.39/40 as their DNS server?
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That's a Hetzner server.

Open cmb.exe and type: "nslookup google.com 129.232.196.39"

If you're with Afrihost, why are you getting that as your DNS? Manually set it to something else like 8.8.8.8/8.8.4.4
 
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