Afrihost New Network Feedback

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AfriMan said:
That's pretty weird. I see a few people reporting this same issue. We'll ask our network team what's happening - can't see why we're seeing Hetzner IP's :(
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Why are you guys automatically assigning 129 range DNS from Hetzner? Surely this is not normal?
 
Now my line keeps disconnecting, more convinced it is all a snafu at Telkom. Why don't their diagnostic tests show them packet loss?
 
C:\Users\RemoteJHB1>nslookup google.com 129.232.169.40
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 129.232.169.40
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On a test line in JHB on Afrihost, seems this new DNS server doesn't even resolve DNS requests.
 
AfriGuy said:
Hhmm, OK.
So the tests they ran on their DSL line went OK?

With the router tested properly, it'll mean your line is the common point of failure here.
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I think there is a problem at the exchange, all their tests will show them is that my internet is working at the spped i paid for, but wont show packet loss.
 
myKey said:
On a test line in JHB on Afrihost, seems this new DNS server doesn't even resolve DNS requests.
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Hhhm, that's interesting. I'll bring this up with our network guys to see what's happening :)
If you reboot, are you assigned a different DNS server?

EDIT: Are you sure the IP is 129.232.169.40, and not 129.232.196.40?
 
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Internet has been disconnecting with 0kbs of data coming through the line, and then suddenly working again minutes later. On and off.
Either this is an Afrihost problem or a Telkom problem. In either instance, the responsibility is on AFRIMAN and AFRIHOST to resolve, and resolve speedily.

There can be no other way.

:(
 
Viper87 said:
Internet has been disconnecting with 0kbs of data coming through the line, and then suddenly working again minutes later. On and off.
Either this is an Afrihost problem or a Telkom problem. In either instance, the responsibility is on AFRIMAN and AFRIHOST to resolve, and resolve speedily.

There can be no other way.

:(
Click to expand...

Happy to take a look at this for you.
Please send me a PM with your details.
 
Imagine101011 said:
My frustration now is in talking to Telkom, they just keep saying "do a speed test", they just dont understand packet loss. So how do you get them to fix it?
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I hear you, which is why I referred to TelkomZA, they more jacked up there.
 
AfriGuy said:
Hhhm, that's interesting. I'll bring this up with our network guys to see what's happening :)
If you reboot, are you assigned a different DNS server?

EDIT: Are you sure the IP is 129.232.169.40, and not 129.232.196.40?
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My mistake :o

Working now.
 
Davedes said:
-snip

Can't find server with NSlookup
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Seems to be working OK for me.

Code: 
; <<>> DiG 9.8.3-P1 <<>> afrihost.com @129.232.196.39
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 38940
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;afrihost.com.			IN	A

;; ANSWER SECTION:
afrihost.com.		300	IN	A	190.93.242.183
afrihost.com.		300	IN	A	190.93.241.183

;; Query time: 81 msec
;; SERVER: 129.232.196.39#53(129.232.196.39)
;; WHEN: Mon Apr 18 16:39:55 2016
;; MSG SIZE  rcvd: 62
 
AfriGuy said:
Ah OK!
If the voice line's active already a tech shouldn't need to come out again though.

Migrating the line over to us takes about 14 days, with a few hours downtime when the line's in the holding pool.
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lol, it took me less than 2 days to migrate my line from Mweb to Afrihost:)
 
SuperMario said:
lol, it took me less than 2 days to migrate my line from Mweb to Afrihost:)
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It can definitely go quickly, we generally go with 14 days though as some process can take that long :(
Still though, the migration is a pretty seamless one for clients.
 
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