Afrihost New Network Feedback

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PurSpyk!! said:
well I have given you all you needed, and I stated in a later post that the speed increased at about 22:00, and at 22:30 I was at full speed. So I have done everything except for the Usenet which I don't know how to do.
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Thanks.
 
AfriGuy said:
Sorry to hear this.
I do know that MS released some big-ish updates last night, so could be some throughput strain from their end?
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I disagree. This is not isolated to MIcrosoft Updates, nor is this a problem which started 24 hours ago. There must be something wrong on Afrihost side.
 
jmacc said:
I disagree. This is not isolated to MIcrosoft Updates, nor is this a problem which started 24 hours ago. There must be something wrong on Afrihost side.
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We haven't been able to trend any info from the posts last night I'm afraid.
Are there any detailed tests I'm able to look at on where you're experiencing issues?
 
AfriGuy said:
We haven't been able to trend any info from the posts last night I'm afraid.
Are there any detailed tests I'm able to look at on where you're experiencing issues?
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Don't you guys use state of the art monitoring equipment? Holy smokes, what sort of detailed tests can I run for you on the end point?
 
jmacc said:
Don't you guys use state of the art monitoring equipment? Holy smokes, what sort of detailed tests can I run for you on the end point?
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We have multiple systems, but no monitoring system will be able to tell if some clients are seeing issues.
As an example, monitors can see if there are cable breaks somewhere, what protocols are being used on the network, overall throughput, throughput per region and peering status.

So let's say Akamai is seeing latency/ packet loss - we can pick this up to an extent.

What we can't pick up, is an individual/ small group of clients seeing throughput issues on torrents - or any other service for that matter.
Please run the below pasted tests:

AfriGuy said:
Not seeing any problems from our end that can cause this, to nail and potential issue down we'll need to run some consolidated tests.
If you are seeing any issues, please complete the following tests and report back with:

Account type
Times tested
Protocols tested
Slow protocols
Working protocols
Line speed on:

http://releases.ubuntu.com/14.04.4/...o.torrent?_ga=1.22234041.322184074.1456161812
http://ubuntu.mirror.neology.co.za/ubuntu-release/14.04.4/ubuntu-14.04.4-desktop-amd64.iso
ftp://ftp.saix.net/pub/linux/distri...releases/15.10/ubuntu-15.10-desktop-amd64.iso

Speedtest from Ookla to your nearest local server.
Click to expand...
 
AfriGuy said:
We have multiple systems, but no monitoring system will be able to tell if some clients are seeing issues.
As an example, monitors can see if there are cable breaks somewhere, what protocols are being used on the network, overall throughput, throughput per region and peering status.

So let's say Akamai is seeing latency/ packet loss - we can pick this up to an extent.

What we can't pick up, is an individual/ small group of clients seeing throughput issues on torrents - or any other service for that matter.
Please run the below pasted tests:
Click to expand...


150GB capped @ 10Mbps.

HTTP:
14.04 @ 1MB/s
15.10 @ 900kB/s

p2p:
Downloads start immediately, only stuck on connecting to peers for a second. @1MB/s.
Would you mind providing a magnet link version to test with.
 
Johnatan56 said:
150GB capped @ 10Mbps.

HTTP:
14.04 @ 1MB/s
15.10 @ 900kB/s

p2p:
Downloads start immediately, only stuck on connecting to peers for a second. @1MB/s.
Would you mind providing a magnet link version to test with.
Click to expand...

Results seem good for you, are you experiencing any issues?
Maybe try this magnet?

Code: 
magnet:?xt=urn:btih:1619ecc9373c3639f4ee3e261638f29b33a6cbd6&dn=Ubuntu+14.10+i386+%28Desktop+ISO%29&tr=udp%3A%2F%2Ftracker.openbittorrent.com%3A80&tr=udp%3A%2F%2Fopen.demonii.com%3A1337&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969&tr=udp%3A%2F%2Fexodus.desync.com%3A6969
 
AfriGuy said:
Results seem good for you, are you experiencing any issues?
Maybe try this magnet?

Code: 
magnet:?xt=urn:btih:1619ecc9373c3639f4ee3e261638f29b33a6cbd6&dn=Ubuntu+14.10+i386+%28Desktop+ISO%29&tr=udp%3A%2F%2Ftracker.openbittorrent.com%3A80&tr=udp%3A%2F%2Fopen.demonii.com%3A1337&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969&tr=udp%3A%2F%2Fexodus.desync.com%3A6969
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Okay, I did this. I deleted all my queued torrents and got them again, redownloading the meta-data. Everything is working perfectly again, don't get it. Same source and everything. I still have the one torrent that was stuck earlier, going to see if it's the same thing with it.
(Full speed for the ones I got again)

EDIT: And the last one checked, it works perfectly full speed as well.
Not sure what was wrong, maybe the metadata was messed up? Could maybe be because of piratebay being down for a bit.

EDIT2: That magnet links works perfectly as well. Really not sure what was broken.
 
Last edited:
Johnatan56 said:
Okay, I did this. I deleted all my queued torrents and got them again, redownloading the meta-data. Everything is working perfectly again, don't get it. Same source and everything. I still have the one torrent that was stuck earlier, going to see if it's the same thing with it.
(Full speed for the ones I got again)

EDIT: And the last one checked, it works perfectly full speed as well.
Not sure what was wrong, maybe the metadata was messed up? Could maybe be that piratebay went down for a bit.
Click to expand...

Does sound pretty odd.
Was torrents the only service you saw that was slow?
 
Johnatan56 said:
Okay, I did this. I deleted all my queued torrents and got them again, redownloading the meta-data. Everything is working perfectly again, don't get it. Same source and everything. I still have the one torrent that was stuck earlier, going to see if it's the same thing with it.
(Full speed for the ones I got again)

EDIT: And the last one checked, it works perfectly full speed as well.
Not sure what was wrong, maybe the metadata was messed up? Could maybe be because of piratebay being down for a bit.

EDIT2: That magnet links works perfectly as well. Really not sure what was broken.
Click to expand...

Test again after 19:00 tonight and see if the speed tanks
 
Don't know if this is true for everyone, but I found that if you limit the upload speed of torrents then it will have a direct impact on the speed you can achieve with downloading torrents. My torrents seems to download faster when there is no upload speed limit, but once i limit it, then the download is also slower. Anyone else in the same boat?
 
SuperMario said:
Don't know if this is true for everyone, but I found that if you limit the upload speed of torrents then it will have a direct impact on the speed you can achieve with downloading torrents. My torrents seems to download faster when there is no upload speed limit, but once i limit it, then the download is also slower. Anyone else in the same boat?
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I think it depends on the tracker? Not too sure though, I'm no expert on torrents I'm afraid :(
Although I have seen similar results, I guess torrenting is both about seeding and leeching.
 
AG can you reset my account In terms of my usage? I'm not liking the current system, as its confusing. I've used 466GB's from a total of 600GB's, at 80% usage. Would like to see it somehow reset each month to eg 0GB's used of 200GB's

Then if it reaches say 50GB's, it will show 25% usage.
 
AfriGuy said:
We have multiple systems, but no monitoring system will be able to tell if some clients are seeing issues.
As an example, monitors can see if there are cable breaks somewhere, what protocols are being used on the network, overall throughput, throughput per region and peering status.

So let's say Akamai is seeing latency/ packet loss - we can pick this up to an extent.

What we can't pick up, is an individual/ small group of clients seeing throughput issues on torrents - or any other service for that matter.
Please run the below pasted tests:
Click to expand...

I have provided most of the information already. The problem we experience has nothing to do with our end equipment on site or the line. I can assure you that others have the same issue. This is not isolated. I have checked our line today with Telkom's specialist transmission team and it is in an exceptionally good condition. This line is reliable and all parameters are well within spec. You however seem to miss the following - over the past period of less than a month we have noticed these slow download issues with international sites. It is intermittent. However the frequency at which these problems occur is on the up. There is no doubt about this. When I experience these issues, I use another ISP account and the downloads run at max speed. Our Afrihost Capped account connection is currently running normally. Earlier today it was not. Updates trickled down at a snail's pace. The fact that others on this forum also complain about sporadic slow downs and the fact that another ISP account works 100% is proof that there is an Afrihost issue somewhere with international traffic. The new Aftihost network has been really stable and reliable prior to this. I sincerely hope this is not an indication of things to come.
 
Icemanbrfc said:
AG can you reset my account In terms of my usage? I'm not liking the current system, as its confusing. I've used 466GB's from a total of 600GB's, at 80% usage. Would like to see it somehow reset each month to eg 0GB's used of 200GB's

Then if it reaches say 50GB's, it will show 25% usage.
Click to expand...

I'm really not sure I follow here?
Unfortunately I won't be able to change the way our usage is displayed/ counted.

Drop me a PM with a bit more detail and I'll see if I can clear things up for you.
 
AfriGuy said:
I'm really not sure I follow here?
Unfortunately I won't be able to change the way our usage is displayed/ counted.

Drop me a PM with a bit more detail and I'll see if I can clear things up for you.
Click to expand...
Will drop you a pm soon. On way home quick :)
 
jmacc said:
I have provided most of the information already.

The problem we experience has nothing to do with our end equipment on site or the line. I can assure you that others have the same issue. This is not isolated. I have checked our line today with Telkom's specialist transmission team and it is in an exceptionally good condition.

This line is reliable and all parameters are well within spec. You however seem to miss the following - over the past period of less than a month we have noticed these slow download issues with international sites. It is intermittent. However the frequency at which these problems occur is on the up. There is no doubt about this.

When I experience these issues, I use another ISP account and the downloads run at max speed. Our Afrihost Capped account connection is currently running normally. Earlier today it was not. Updates trickled down at a snail's pace.

The fact that others on this forum also complain about sporadic slow downs and the fact that another ISP account works 100% is proof that there is an Afrihost issue somewhere with international traffic.

The new Aftihost network has been really stable and reliable prior to this. I sincerely hope this is not an indication of things to come.
Click to expand...

I don't think we're trying to point the blame to our clients or the equipment - but we've reviewed queries that come up and so far, we simply cannot find a trend or something that needs fixing.

Networks are incredibly complex things, so while a trend may appear to you guys here (myself included here) it doesn't translate for our network team. If there was something that our teams spot, it would be written here.
Anyway, drop me a PM with your DSL username and any tests you've been able to run and I'll have someone from our team get in touch to review things in finer detail with you.
 
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