Afrihost New Network Feedback

Status
Not open for further replies.
Now a business account is supposed to totally unshapped? But according to your support people this is their latest response to my P2P issues:

Our aim is to provide the best user experience and this means peer-to-peer services will get less priority depending on users, as well as network usage.

Now which is true?
 
Last edited:
AfriGuy said:
Maybe try ping bras.afrihost.com?
Click to expand...

Ping statistics for 155.239.255.250:


Packets: Sent = 379, Received = 379, Lost = 0 (0% loss),


Approximate round trip times in milli-seconds:

Minimum = 23ms, Maximum = 68ms, Average = 25ms
 
PurSpyk!! said:
Now a business account is supposed to totally unshapped? But according to your support people this is their latest response to my P2P issues:

Our aim is to provide the best user experience and this means peer-to-peer services will get less priority depending on users, as well as network usage.

Now which is true?
Click to expand...

Would someone from Afrihost response to this?
 
Anagram said:
So which speedtest do I believe? after testing with Critical care team on the Saix and speedtest.net and every result coming back fine , i still get this

Last Result: Cape Town
Download Speed: 13873 kbps (1734.1 KB/sec transfer rate)
Upload Speed: 9213 kbps (1151.6 KB/sec transfer rate)
Latency: 32 ms
Jitter: 0 ms
2016/04/21, 5:17:07 PM

Last Result: Cape Town
Download Speed: 13861 kbps (1732.6 KB/sec transfer rate)
Upload Speed: 9473 kbps (1184.1 KB/sec transfer rate)
Latency: 32 ms
Jitter: 1 ms
2016/04/21, 5:28:14 PM

It is only for the myBB Cape Town speed test and it is only with Afrihost that i get 14Mb

Every other test gives me 38 MB , incl using diff ISP to Cape Town gets me 38 MB

169.0.215.23 4/21/2016 2:33 PM GMT 39.01 9.61 5 Johannesburg 0
169.0.215.23 4/21/2016 3:18 PM GMT 38.99 9.52 28 Cape Town 800
169.0.215.23 4/21/2016 3:19 PM GMT 39 9.49 7 Randburg 0
169.0.215.23 4/21/2016 3:20 PM GMT 39 9.65 24 Cape Town 800
169.0.215.23 4/21/2016 3:22 PM GMT 39.05 9.68 5 Midrand 0
169.0.215.23 4/21/2016 3:23 PM GMT 38.97 9.55 17 Durban 300
Click to expand...

Huh... that's pretty confusing.
Can you share a link on which speedtest gives you what results? Interested in testing this out myself :)

What's do your real world downloads look like?
 
Rickster said:
Ping statistics for 155.239.255.250:


Packets: Sent = 379, Received = 379, Lost = 0 (0% loss),


Approximate round trip times in milli-seconds:

Minimum = 23ms, Maximum = 68ms, Average = 25ms
Click to expand...

Not bad, so your traceroutes just timeout from the 2nd hop onwards?
 
PurSpyk!! said:
Now a business account is supposed to totally unshapped? But according to your support people this is their latest response to my P2P issues:

Our aim is to provide the best user experience and this means peer-to-peer services will get less priority depending on users, as well as network usage.

Now which is true?
Click to expand...

Business accounts are unshaped, I guess they're referring to contention and how the contention gets handled on the network.
No ISP will set a designated amount of bandwidth for services like P2P - so if other protocols become more demanding, your torrents may see contention and in turn, be slow down.

This is not shaping though.
 
AfriGuy said:
Business accounts are unshaped, I guess they're referring to contention and how the contention gets handled on the network.
No ISP will set a designated amount of bandwidth for services like P2P - so if other protocols become more demanding, your torrents may see contention and in turn, be slow down.

This is not shaping though.
Click to expand...

Ummm.... no. That is a form of shaping.
 
MickeyD said:
Ummm.... no. That is a form of shaping.
Click to expand...

Maybe in the bigger sense of the word.
On our network, shaping is setup for Premium Uncapped accounts. Seeing contention on non-critical services in no way relates to shaping - it's not something we're actively controlling.
 
AfriGuy said:
Business accounts are unshaped, I guess they're referring to contention and how the contention gets handled on the network.
No ISP will set a designated amount of bandwidth for services like P2P - so if other protocols become more demanding, your torrents may see contention and in turn, be slow down.

This is not shaping though.
Click to expand...

Its shaping, under a different name, but this is still not solving my problem and contacting support has done nothing to resolve anything
 
AfriGuy said:
Maybe in the bigger sense of the word.
On our network, shaping is setup for Premium Uncapped accounts. Seeing contention on non-critical services in no way relates to shaping - it's not something we're actively controlling.
Click to expand...

Are you employed as the support manager, or in a senior role in support?
 
AfriGuy said:
Maybe in the bigger sense of the word.
On our network, shaping is setup for Premium Uncapped accounts. Seeing contention on non-critical services in no way relates to shaping - it's not something we're actively controlling.
Click to expand...

So you are applying layer 7 traffic management to p2p?

Ergo, shaping...
 
PurSpyk!! said:
Its shaping, under a different name, but this is still not solving my problem and contacting support has done nothing to resolve anything
Click to expand...

Please continue to troubleshoot with our Support team until a resolution is reached here.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X