You guys are redefining the word to suite your own interests...
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- Thread starter AfriMan
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You guys are redefining the word to suite your own interests...
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Did send all tests to Critical Care , all tests on Saix and Speedtest.net , are 38MB and above Cape Town Durban JHB Randburg , tested 50 plus times
response form Critical Care is "They inform the reason for this could possibly be rating limiting at times to CPT MyBB speedtest server "
So I have always in over 100 tests this week gotten 38MB from MyBB speedtest JHB , never a problem
With Afrihost the MyBB speedtest to Cape Town is 14 MB to 17 MB
With Axxess and RsaWeb the MYBB speedtest is 38 MB
What is rating limiting ? and why is it applied to a speed test server ?
Dont really have a baseline for real world , while i occasionally torrent or Usenet , its infrequent and everything on 40MB fibre is pretty quick, no noticeable problems that stand out
response form Critical Care is "They inform the reason for this could possibly be rating limiting at times to CPT MyBB speedtest server "
So I have always in over 100 tests this week gotten 38MB from MyBB speedtest JHB , never a problem
With Afrihost the MyBB speedtest to Cape Town is 14 MB to 17 MB
With Axxess and RsaWeb the MYBB speedtest is 38 MB
What is rating limiting ? and why is it applied to a speed test server ?
Dont really have a baseline for real world , while i occasionally torrent or Usenet , its infrequent and everything on 40MB fibre is pretty quick, no noticeable problems that stand out
PurSpyk!!
Expert Member
From your product page:
Business Uncapped packages are not subject to throttling, shaping or monthly thresholds - but do however come with a user controllable feature via ClientZone to prioritise non-p2p traffic on their account to ensure business-critical services always get the highest priority.
I don't have the P2P option activated.
Support is not helping me at all, just posting lost emails unrelated to my issue, not once has anyone offered to even look at my account other than reset ports which never seems to do anything. So I fail to see how I am actually going to get this resolved.
Business Uncapped packages are not subject to throttling, shaping or monthly thresholds - but do however come with a user controllable feature via ClientZone to prioritise non-p2p traffic on their account to ensure business-critical services always get the highest priority.
I don't have the P2P option activated.
Support is not helping me at all, just posting lost emails unrelated to my issue, not once has anyone offered to even look at my account other than reset ports which never seems to do anything. So I fail to see how I am actually going to get this resolved.
Hhhmm, so it could be the specific speedtest server you're using.
A good test is to see what your throughput's doing on a download file though - mileage may vary with speedtest services.
I'm really not sure what to advise further, you've chatted to our Critical Care team multiple times and the company reps have been more than willing to assist with this query.
I can only recommend to provide more data for our team to review.
It routes to Telkom equipment, it's an anycast address which will route to your BRAS. Try to ping it from a device on another ISP.
:wtf:
Do you have some advice for him as to how he can be sure the specific file he's grabbing resides on a Cape Town server, seeing as that's the crux of the query?
PurSpyk!!
Expert Member
Please explain what data? I keep on giving you all that you request and then you say I have not provided the information. I am going in circles and nothing is being done.
You need to provide our team with information that we can pass onto our network team to try and identify any possible faults on your account. If there was we could fix that would see your torrent speeds increase, we would have done so already.
Please talk to our Support team and provide the tests they request.
Perhaps you missed his post above here. I quoted the relevant bit for you, as it doesn't appear as if they've asked him for further tests.
You seem fairly sure that he hasn't sent them, so may be you can just tell him what's needed, which is what he asked of you?
PurSpyk!!
Expert Member
Well since I opened the support ticket no one has requested any tests and that why I am asking how will this get fixed if no one knows what is going on. All I have got was information bout how Telkom updated the speed and how latency increased, and then IO was told my router was degrading. Which is not true.
There's an open ticket between our client and our Support team, where the relevant conversation is taking place.
Last I checked they did?
Drop me a PM with the ref# and I can see what's being said in the conversation.
Then there appears to be some serious miscommunication. But you have obviously read the ticket now, so you can clear it all up and explain in detail exactly what tests he needs to run for you guys.
You do realise that this is now the 3rd or 4th time he has asked you? It's tough sitting watching it play out without trying to help because it seems that with your assistance this could be very quickly resolved and the client can potentially be happy again...
Thanks for your concern, but I'd prefer to have this resolved directly with PurSpyk.
Cheers.
I'm sorry but 1min before you asked for his ticket# and just shortly before that too, you implied that you'd just read the ticket and told the bloke he was the reason for the delays. :wtf:
I'm sure your intentions are good, but your posts are only adding further complexity to the query. Not sure why justification needs to come from my end to you on this?
Either way, I'd appreciate some time with PurSpyk directly.
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Hi Afriguy
Thank you for getting the Critical Care team on my issue, they have been very good at providing feedback and communicating with me.
As for the speedtest , please take into consideration that i have used the MyBB speed test as my default go to test for many years, for myself and in resolving ISP issues for clients, and have a considerable amount of trust built up , in the results. Enough to not even consider using the Saix or speedtest.net tests.
I do take those results ( Saix and speedtest.net) into consideration with this issue atm and after feedback from Critical Care tomorrow about the WinMtr to EvEonline.com will probably close the support ticket.
Thanks again
Thank you for getting the Critical Care team on my issue, they have been very good at providing feedback and communicating with me.
As for the speedtest , please take into consideration that i have used the MyBB speed test as my default go to test for many years, for myself and in resolving ISP issues for clients, and have a considerable amount of trust built up , in the results. Enough to not even consider using the Saix or speedtest.net tests.
I do take those results ( Saix and speedtest.net) into consideration with this issue atm and after feedback from Critical Care tomorrow about the WinMtr to EvEonline.com will probably close the support ticket.
Thanks again
Looks like you may actually do so now rather than fob him off like you were trying to do earlier, and claim that he was at fault...
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