Afrihost New Network Feedback

AfriGenie · May 13, 2016

Bashley said:
Is this telkom exchange problem?

Tracing route to afrihost.com [190.93.241.183]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 39 ms 32 ms 32 ms 169-0-19-1.ip.afrihost.co.za [169.0.19.1]
3 979 ms 508 ms 400 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 39 ms 39 ms 48 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 39 ms 39 ms 39 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 39 ms 31 ms 37 ms africainx.ct1.napafrica.net [196.10.140.7]
7 49 ms 59 ms 59 ms CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za [41.84.13.228]
8 69 ms 59 ms 49 ms 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59]
9 48 ms 50 ms 49 ms afrihost.com [190.93.241.183]

Trace complete.

It could be, although with that being on the third hop, it looks like it may be an issue on our side. Would you mind running a traceroute to any other site to see if that same spike happens.

MickeyD · May 13, 2016

AfriGenie said:
It could be, although with that being on the third hop, it looks like it may be an issue on our side. Would you mind running a traceroute to any other site to see if that same spike happens.

No, it is not a Telkom exchange issue.

LaraC · May 13, 2016

Traceroute to afrihost.com
The IP is different but the test looks good.

Code:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert afrihost.com

Tracing route to afrihost.com [190.93.242.183]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    17 ms    16 ms    16 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    17 ms    16 ms    17 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  5    17 ms    16 ms    16 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    16 ms    17 ms    16 ms  africainx.ct1.napafrica.net [196.10.140.7]
  7    50 ms    32 ms    32 ms  CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za [41.84.13.228]
  8    32 ms    32 ms    32 ms  41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59]
  9    33 ms    32 ms    32 ms  190.93.242.183

Trace complete.

kohlhtor · May 13, 2016

And again tonight no access to the apple iPad AppStore or Apple Music with VPN it is working

Strifehart · May 13, 2016

Issue is present again today.

#####################################################################################
#WHOAMI.AKAMAI.COM
#####################################################################################
C:\Users\strifehart>ping whoami.akamai.com

Pinging whoami.akamai.net [169.1.2.3] with 32 bytes of data:
Reply from 169.1.2.3: bytes=32 time=7ms TTL=59
Reply from 169.1.2.3: bytes=32 time=3ms TTL=59
Reply from 169.1.2.3: bytes=32 time=5ms TTL=59
Reply from 169.1.2.3: bytes=32 time=2ms TTL=59

Ping statistics for 169.1.2.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 7ms, Average = 4ms

C:\Users\strifehart>tracert whoami.akamai.net

Tracing route to whoami.akamai.net [169.1.2.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 7 ms 6 ms 6 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 9 ms 35 ms 3 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 5 ms 8 ms 6 ms cpt-ex0.ip.adsl.co.za [169.1.5.137]
6 6 ms 4 ms 3 ms 169-1-2-3.ip.afrihost.co.za [169.1.2.3]

Trace complete.

C:\Users\strifehart>

#####################################################################################
#STEAM
#####################################################################################
C:\Users\strifehart>ping store.steampowered.com

Pinging store.steampowered.com [96.16.222.134] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 96.16.222.134:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\strifehart>tracert store.steampowered.com

Tracing route to store.steampowered.com [96.16.222.134]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 4 ms 7 ms 7 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 7 ms 5 ms 5 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 6 ms 7 ms 8 ms 41.164.52.40
6 28 ms 25 ms 27 ms 172.18.1.162
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * ^C
C:\Users\strifehart>

#####################################################################################
#ITUNES
#####################################################################################
C:\Users\strifehart>ping itunes.apple.com

Pinging e673.e9.akamaiedge.net [23.221.64.60] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 23.221.64.60:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\strifehart>tracert itunes.apple.com

Tracing route to e673.e9.akamaiedge.net [23.221.64.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 6 ms 3 ms 3 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 8 ms 4 ms 3 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 5 ms 3 ms 3 ms 41.164.52.40
6 24 ms 27 ms 27 ms 172.18.1.162
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * ^C
C:\Users\strifehart>

#####################################################################################
#PLAYSTATION NETWORK
#####################################################################################

C:\Users\strifehart>ping auth.api.sonyentertainmentnetwork.com

Pinging e883.b.akamaiedge.net [23.221.66.120] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 23.221.66.120:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\strifehart>tracert auth.api.sonyentertainmentnetwork.com

Tracing route to e883.b.akamaiedge.net [23.221.66.120]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 5 ms 6 ms 3 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 7 ms 4 ms 3 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 6 ms 7 ms 3 ms 41.164.52.40
6 26 ms 27 ms 27 ms 172.18.1.162
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * ^C
C:\Users\strifehart>

Speedtest is fine.

Then after disconnecting and reconnecting everything is fine again :

#####################################################################################
#STEAM
#####################################################################################
C:\Users\strifehart>ping store.steampowered.com

Pinging store.steampowered.com [96.16.222.134] with 32 bytes of data:
Reply from 96.16.222.134: bytes=32 time=27ms TTL=58
Reply from 96.16.222.134: bytes=32 time=29ms TTL=58
Reply from 96.16.222.134: bytes=32 time=27ms TTL=58
Reply from 96.16.222.134: bytes=32 time=29ms TTL=58

Ping statistics for 96.16.222.134:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 29ms, Average = 28ms

C:\Users\strifehart>

#####################################################################################
#ITUNES
#####################################################################################
C:\Users\strifehart>ping itunes.apple.com

Pinging e673.e9.akamaiedge.net [23.221.64.60] with 32 bytes of data:
Reply from 23.221.64.60: bytes=32 time=26ms TTL=58
Reply from 23.221.64.60: bytes=32 time=25ms TTL=58
Reply from 23.221.64.60: bytes=32 time=25ms TTL=58
Reply from 23.221.64.60: bytes=32 time=25ms TTL=58

Ping statistics for 23.221.64.60:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 26ms, Average = 25ms

C:\Users\strifehart>

#####################################################################################
#PLAYSTATION NETWORK
#####################################################################################

C:\Users\strifehart>ping auth.api.sonyentertainmentnetwork.com

Pinging e883.b.akamaiedge.net [23.221.66.120] with 32 bytes of data:
Reply from 23.221.66.120: bytes=32 time=33ms TTL=58
Reply from 23.221.66.120: bytes=32 time=27ms TTL=58
Reply from 23.221.66.120: bytes=32 time=32ms TTL=58
Reply from 23.221.66.120: bytes=32 time=26ms TTL=58

Ping statistics for 23.221.66.120:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 33ms, Average = 29ms

C:\Users\strifehart>

#####################################################################################
#WHOAMI AKAMAI
#####################################################################################

C:\Users\strifehart>ping whoami.akamai.com

Pinging whoami.akamai.net [169.1.2.3] with 32 bytes of data:
Reply from 169.1.2.3: bytes=32 time=5ms TTL=58
Reply from 169.1.2.3: bytes=32 time=2ms TTL=58
Reply from 169.1.2.3: bytes=32 time=3ms TTL=58
Reply from 169.1.2.3: bytes=32 time=5ms TTL=58

Ping statistics for 169.1.2.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 5ms, Average = 3ms

C:\Users\strifehart>

Any idea why this is happening?

kohlhtor · May 13, 2016

No support when they are problems

AfriGuy · May 13, 2016

Strifehart said:
Issue is present again today.

-snip

Any idea why this is happening?

Thanks for confirming, and thanks for pasting the tests - it goes a long way

I'll pass this onto our network team.

AfriGuy · May 13, 2016

kohlhtor said:
No support when they are problems

Please post a ping to whoami.akamai.com, along with a traceroute to itunes.apple.com please.
I need to pass on more detail to our Network team.

DonaldMickey · May 13, 2016

And so it begins......again.

Vio · May 13, 2016

Steam store page is down again from Afrihost busy doing a tracert to store.steampowered.com it goes dead

When it works
Tracing route to store.steampowered.com [96.16.222.134]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 12 ms 12 ms 13 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 12 ms 12 ms 12 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 12 ms 12 ms 12 ms 41.164.52.40
6 33 ms 34 ms 34 ms 172.18.1.162
7 34 ms 34 ms 34 ms akamai.jb1.napafrica.net [196.46.25.212]
8 34 ms 33 ms 33 ms a96-16-222-134.deploy.akamaitechnologies.com [96.16.222.134]

Trace complete.

When it doesn't
Tracing route to store.steampowered.com [96.16.222.134]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 17 ms 12 ms 12 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 12 ms 11 ms 11 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 12 ms 12 ms 12 ms 41.164.52.40
6 33 ms 33 ms 33 ms 172.18.1.162
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.

Here's a ping to whoami.akamai.com
Pinging whoami.akamai.net [74.125.73.67] with 32 bytes of data:
Reply from 74.125.73.67: bytes=32 time=200ms TTL=42
Reply from 74.125.73.67: bytes=32 time=199ms TTL=42
Reply from 74.125.73.67: bytes=32 time=199ms TTL=42
Reply from 74.125.73.67: bytes=32 time=199ms TTL=42

Ping statistics for 74.125.73.67:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 199ms, Maximum = 200ms, Average = 199ms

Here's a tracert to itunes
tracert itunes.apple.com

Tracing route to e673.e9.akamaiedge.net [23.221.64.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 26 ms 12 ms 13 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 20 ms 11 ms 11 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 13 ms 12 ms 12 ms 41.164.52.40
6 33 ms 33 ms 32 ms 172.18.1.162
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.

I am going to reset my router now and do the same things.

Vio · May 13, 2016

I reconnected my Afrihost session and now it magicaly works again:
ping whoami.akamai.com

Pinging whoami.akamai.net [74.125.47.137] with 32 bytes of data:
Reply from 74.125.47.137: bytes=32 time=197ms TTL=43
Reply from 74.125.47.137: bytes=32 time=197ms TTL=43
Reply from 74.125.47.137: bytes=32 time=197ms TTL=43
Reply from 74.125.47.137: bytes=32 time=197ms TTL=43

Ping statistics for 74.125.47.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 197ms, Maximum = 197ms, Average = 197ms

tracert itunes.apple.com

Tracing route to e673.e9.akamaiedge.net [23.221.64.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 12 ms 13 ms 12 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 11 ms 13 ms 11 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 12 ms 13 ms 12 ms 41.164.52.40
6 32 ms 33 ms 33 ms 172.18.1.162
7 35 ms 35 ms 42 ms akamai.jb1.napafrica.net [196.46.25.212]
8 35 ms 35 ms 35 ms a23-221-64-60.deploy.static.akamaitechnologies.com [23.221.64.60]

tracert store.steampowered.com

Tracing route to store.steampowered.com [96.16.222.134]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 14 ms 12 ms 13 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 35 ms 12 ms 12 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 12 ms 13 ms 13 ms 41.164.52.40
6 33 ms 33 ms 35 ms 172.18.1.162
7 35 ms 35 ms 34 ms akamai.jb1.napafrica.net [196.46.25.212]
8 53 ms 55 ms 54 ms a96-16-222-134.deploy.akamaitechnologies.com [96.16.222.134]

Trace complete.

This issue has been going on for a week or two now...

AfriGuy · May 13, 2016

Vio said:
Steam store page is down again from Afrihost busy doing a tracert to store.steampowered.com it goes dead

-snip

I am going to reset my router now and do the same things.

Thanks for confirming - same results as others have posted, along with what I've replicated.
Our network team are checking this out.

Really sorry about the issues

kohlhtor · May 13, 2016

AfriGuy said:
Please post a ping to whoami.akamai.com, along with a traceroute to itunes.apple.com please.
I need to pass on more detail to our Network team.

AfriGuy · May 13, 2016

kohlhtor said:

Thanks.
Still having issues? If so, try rebooting - this does seem to help.

Our network team are aware of the issues though.

LBXAC20 · May 13, 2016

I'm on Axxess and experiencing the same issue. Second trace was after rebooting. Happened last night as well.

AfriGuy · May 13, 2016

LBXAC20 said:
I'm on Axxess and experiencing the same issue. Second trace was after rebooting. Happened last night as well.

-snip

Really sorry about this

We're working on it.

LBXAC20 · May 13, 2016

AfriGuy said:
Really sorry about this
We're working on it.

I'm on Google dns if that matters.

AfriGuy · May 13, 2016

LBXAC20 said:
I'm on Google dns if that matters.

Thanks for confirming.
Not sure DNS makes a difference in the case

daveza · May 13, 2016

C:\WINDOWS\system32>tracert itunes.apple.com

Tracing route to e673.e9.akamaiedge.net [23.221.64.60]
over a maximum of 30 hops:

1 <1 ms <1 ms 3 ms capetown.itws.local [10.10.20.1]
2 <1 ms <1 ms 2 ms 192.168.1.254
3 * * * Request timed out.
4 25 ms 33 ms 24 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 24 ms 24 ms 24 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 30 ms 25 ms 24 ms 41.164.52.40
7 45 ms 46 ms 49 ms 172.18.1.162
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.

Every evening at around 7pm - surely that should be easy to troubleshoot.

AfriGuy · May 13, 2016

daveza said:
C:\WINDOWS\system32>tracert itunes.apple.com

Tracing route to e673.e9.akamaiedge.net [23.221.64.60]
over a maximum of 30 hops:

1 <1 ms <1 ms 3 ms capetown.itws.local [10.10.20.1]
2 <1 ms <1 ms 2 ms 192.168.1.254
3 * * * Request timed out.
4 25 ms 33 ms 24 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 24 ms 24 ms 24 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 30 ms 25 ms 24 ms 41.164.52.40
7 45 ms 46 ms 49 ms 172.18.1.162
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.

Every evening at around 7pm - surely that should be easy to troubleshoot.

Thanks for the results.
Can you PM me your DSL username quickly please?

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