Afrihost New Network Feedback

Status
Not open for further replies.
Zertop's LineTool Results
Date/Time: Mon May 16 22:27:21 CAT 2016


Basic Report:


Your packet loss was 0%.
Your average ping was 26ms.
Your maximum ping was 42ms.

Looking at your average ping, your line seems to be running perfectly.
Looking at your maximum ping, however, it seems as though there could be a slight intermittent issue on the line. If required, please post the results to a forum post.

Detailed Report:
Code:
Pinging 155.239.255.250 with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=27ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=27ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=27ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=29ms TTL=63
Reply from 155.239.255.250: bytes=32 time=32ms TTL=63
Reply from 155.239.255.250: bytes=32 time=42ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 23ms, Maximum = 42ms, Average = 26ms
 
We've definitely come to realize that a network isn't something that you just setup once and leave, there is a lot of tweaking and optimization that takes place.

Would you mind testing tonight and letting me know how it goes.

Streaming has been better tonight, I'm still seeing latency of 14 seconds to and from the broadcaster but that I can live with.

36bbe1b455.png
 
Can you please run the same tests again, now that the changes have been put into effect, and then mail them to me on [email protected] along with your contact details and I'll make sure we work with you to find the cause of the issue.

Mail sent :whistle:

For the record, last night's test revealed that all things are well on the Eastern front.

Apologies for the tone in my posts yesterday, but it is rather annoying when one has a genuine issue and the response from your service provider is the rhetoric copy and paste stuff ......... if only the response reflected that the system was being tweaked with a request to hang in there for another day or two :p (at least then a problem is acknowledged and the end user is advised that improvement is in progress).

Kind regards
 
International speedtest.


and to add insult to injury, the adverts on the speedtest page does not even load.

I see some other people posted speedtests to international and they seemed OK, we'll need to try to figure out why you're getting a very different experience.

Our team are monitoring very closely to see what improvements can be made but as far as we can tell everyone should be getting a good experience. We have isolated some routing and traffic issues which we've rolled out fixes for and we're testing to see if those had the desired effect. We'll keep working on this until our clients have the experience we're expecting :(
 
Im to lazy to post in the mobile thread, but are there any issues on the mobile side? Connection has been up and down this morning.
 
Going to speedtest the same city.

EDIT: using beta.speedtest.net
View attachment 362302

Considering I am in cape Town, that's a ~20ms increase in normal ping, I am also the only one in the household using my net, so should be getting ~8.4Mbps down and 0.8Mbps up.

It's difficult to say definitively with speedtest, it should only be used as an general indicator. Sometimes the server or data centre could be the issue. As far as I know, many servers are "voluntarily" offered by hosting providers, so they are not always of the same standard and performance level :( I think international speeds can be expected to fluctuate more as the distance, network links, etc are increased greatly.
 
Mine really bad in Durban. a ping from my Afrihost ADSL to an Afrihost hosted server not reliable:

64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=8 ttl=52 time=94.9 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=9 ttl=52 time=62.7 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=10 ttl=53 time=38.7 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=11 ttl=52 time=85.8 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=12 ttl=52 time=39.0 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=13 ttl=53 time=75.2 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=14 ttl=53 time=39.7 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=15 ttl=53 time=38.0 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=16 ttl=53 time=89.7 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=17 ttl=53 time=74.9 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=18 ttl=52 time=36.2 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=19 ttl=53 time=35.8 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=20 ttl=52 time=40.6 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=21 ttl=53 time=36.4 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=22 ttl=53 time=36.7 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=23 ttl=53 time=64.8 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=24 ttl=53 time=107 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=25 ttl=53 time=35.5 ms
64 bytes from omhhyfmhibns.hosted.co.za (154.0.166.18): icmp_seq=26 ttl=52 time=36.6 ms

Can't even watch Youtube

Definitely some terrible pings there. Can you post the full traceroute so we can see how this latency plays out? :(
 
Mail sent :whistle:

For the record, last night's test revealed that all things are well on the Eastern front.

Apologies for the tone in my posts yesterday, but it is rather annoying when one has a genuine issue and the response from your service provider is the rhetoric copy and paste stuff ......... if only the response reflected that the system was being tweaked with a request to hang in there for another day or two :p (at least then a problem is acknowledged and the end user is advised that improvement is in progress).

Kind regards

Glad things were better. I totally understand, no need to apologise. It can be frustrating, and it's a permanent objective for us internally to improve our communication to each other and clients. Ultimately if you know what's going on, then we're doing the best we can for you. We'll keep working on improving in that area.
 
It's difficult to say definitively with speedtest, it should only be used as an general indicator. Sometimes the server or data centre could be the issue. As far as I know, many servers are "voluntarily" offered by hosting providers, so they are not always of the same standard and performance level :( I think international speeds can be expected to fluctuate more as the distance, network links, etc are increased greatly.

That is a terrible excuse considering that LaraC did a speedtest to the same server and got lower latency even though she is further away, same for my speedtest to Vienna which is normally great. (latency difference also a lot more noticeable, I should be having ~185ms ping to Vienna, I had 210ms). Also throughput.
There is something wrong with the Cape Town IPC/connection to the international lines.

EDIT: while I was downloading
ping.png

Notice the latency difference even though I was using my line at the same time?
 
Last edited:
That is a terrible excuse considering that LaraC did a speedtest to the same server and got lower latency even though she is further away, same for my speedtest to Vienna which is normally great. (latency difference also a lot more noticeable, I should be having ~185ms ping to Vienna, I had 210ms). Also throughput.
There is something wrong with the Cape Town IPC/connection to the international lines.

EDIT: while I was downloading
View attachment 362358

Notice the latency difference even though I was using my line at the same time?

It does demonstrate my point that a speedtest can show differing results depending on the timing, and also the specific server you test with. Speedtests are definitely useful but traceroutes and file downloads are more accurate and can be specifically replicated.
 
It does demonstrate my point that a speedtest can show differing results depending on the timing, and also the specific server you test with. Speedtests are definitely useful but traceroutes and file downloads are more accurate and can be specifically replicated.

Same server. I am talking about the latency and not the download/upload. Every evening my latency increases by ~20-25ms and throughput drops. This includes torrents (which should increase in speed considering that everyone in the states turns their PCs when we go to bed). Also, the server is a 10Gbit one, I've tested it in Vienna with a 300Mbps link and got full speed, so throughput is probably not an issue, definitely not with a measly 10Mbps line.
 
Same server. I am talking about the latency and not the download/upload. Every evening my latency increases by ~20-25ms and throughput drops. This includes torrents (which should increase in speed considering that everyone in the states turns their PCs when we go to bed). Also, the server is a 10Gbit one, I've tested it in Vienna with a 300Mbps link and got full speed, so throughput is probably not an issue, definitely not with a measly 10Mbps line.

Torrents are difficult to use an an indicator. If the seeder is now actively using their connection, they could limit their upload or be contending with torrent upload with their day to day services (or other torrents being seeded).

If the latency consistently increases, we'll see that on a trace route and see where the biggest jump in latency is to try to work with that. If it's on an external network, it could be a variety of issues. What I saw with a few posts last night is that testing different cities yielded different results, which in the grand scheme of international traffic is odd because there should be little difference in EU results but no reason why Vienna gives drastically better results than Rotterdam (especially since we terminate in Amsterdam). It could be the way that speedtest calculates average results for throughput and latency. A traceroute will show a specific route for each packet sent - also an MTR will show patterns over time, which can be more helpful.
 
AfriTeam,

Just a confirmation please, 169.1.3.1 & 169.1.3.2 are Durban DNS servers?

I need to configure some devices manually on my Network.
 
Thank you,

International still doggy, connections dropping, but latency and trace routes show no errors.

You will be busy on Skype, Sipgate.de or Streaming international radio stations and traffic just stops.

Not seeing this on local services, almost as if the links are going down for a few Milliseconds at a time, long enough for applications to stop responding, but not long enough to notice when browsing. If that makes sense?

Also seems to be very random, no fixed pattern.

:confused:
 
Status
Not open for further replies.
Top
Sign up to the MyBroadband newsletter
X