Afrihost New Network Feedback

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As usual, browsing has come to a slow down. Avg ping of 500ms to facebook. and 120 to gmail.
 
Hummercellc said:
Sent you one, but all are terrible. Switched my pfsense server over to Mweb for some traffic.
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Thanks!

Can you switch everything back your stock standard Afrihost connection, we're going to monitor the connection in real-time to see what happens so that we can try figure out what's going on.
 
AfriGenie said:
Thanks!

Can you switch everything back your stock standard Afrihost connection, we're going to monitor the connection in real-time to see what happens so that we can try figure out what's going on.
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My Business uncapped accounts seem to the worst affected. All back to the normal setup on my end, skype not working, robotic voice to international contacts.
 
Hummercellc said:
And it starts,
Tests done using PPPoE on Notebook connected via LAN cable with nothing else connected.
DNS servers assigned by PPPoE session 169.1.3.2 & 129.232.196.39

Facebook(International) - Slow, slow, slow, it took over 1 minute to open

:mad:
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I'm getting the same issue as this gentleman... Please can you guys sort this out. Is this your annual IPC meltdown again?
 
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According to pingplotter 88% packet loss to facebook.com avg ping of 507ms
64% packet loss to gmail.com avg ping of 54ms.
94% packet loss to bras.afrihost.com avg ping 23ms

Edit: was bras.afrihost.com off earlier, as pingplotter now fine to this server.
 
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Clayman said:
I'm getting the same issue as this gentleman... Please can you guys sort this out. Is this your annual IPC meltdown again?
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I think there is something strange going on with the routing, our Team is looking into this as we speak. Apart from Facebook, are you having issues with any other services?
 
Anything that seems to be internationally hosted. Google services not peered at NAPAfrica for example. Discord (VoIP app) hosted in Belgium, same issue. Grrr... Customer of 5 years and last 3 years have to contend with the annual IPC meltdown. Fix pls :D
 
AfriGenie said:
Our Network Team is looking into this now, which international sites specifically are being problematic for you?
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Google play store updates are suffering for me. P2p through international vpn (privacy issues) also jumping around. That's all I have tested for tonight. Going to bed.
 
In the evenings (7pm onwards) all popular services: gmail, Apple services, facebook, VOIP, torrents, whatsapp etc... become pretty much unusable on an otherwise very good 10mb uncapped connection. This has been going on for weeks.

I read and lurk here (a lot), follow twitter and I have used their email support options. This means I have seen and experienced the Afrihost approach of asking for more information, trace routed and private messages for customers with similar problems and I am not interested in pursuing that nonsense. It is just delay and obfuscation. Their support staff are either not informed or empowered to effect change or act as a deliberate firewall between Afrihost and their customers ("will pass that onto network", "need to investigate", "will monitor", etc...)

I came here to give feedback to other users and potential users: What used to be a great ISP option has either sold out or lost control of their network during peak hours and the service has deteriorated. The new network was supposed to be their saving grace and I waited patiently for it but, alas, things are still bad. Not as bad but still unacceptable. The whole thing feels like a con and even the service here feels like a corporate shill (think a slightly more eloquent version of Telkom).

As soon as my fibre option is available I am gone.
 
Boots said:
In the evenings (7pm onwards) all popular services: gmail, Apple services, facebook, VOIP, torrents, whatsapp etc... become pretty much unusable on an otherwise very good 10mb uncapped connection. This has been going on for weeks.

I read and lurk here (a lot), follow twitter and I have used their email support options. This means I have seen and experienced the Afrihost approach of asking for more information, trace routed and private messages for customers with similar problems and I am not interested in pursuing that nonsense. It is just delay and obfuscation. Their support staff are either not informed or empowered to effect change or act as a deliberate firewall between Afrihost and their customers ("will pass that onto network", "need to investigate", "will monitor", etc...)

I came here to give feedback to other users and potential users: What used to be a great ISP option has either sold out or lost control of their network during peak hours and the service has deteriorated. The new network was supposed to be their saving grace and I waited patiently for it but, alas, things are still bad. Not as bad but still unacceptable. The whole thing feels like a con and even the service here feels like a corporate shill (think a slightly more eloquent version of Telkom).

As soon as my fibre option is available I am gone.
Click to expand...

I agree with you sir, Afrihost, the question is how long is a piece of string. At what point will you actually deliver with the quality of service that you promise? Hands down the most inconsistent ISP out there. Great when it works, and completely terrible when things are constrained/misconfigured.
 
As I have said on numerous occasions, international connectivity on Afrigreen, now the production network has always been inconsistent and lacking. Local traffic on the other hand seems to be ok. Either Afrihost do not have enough international capacity or their upstream provider is just terrible. Look at the number of hops in a international trace route from Afrihost vs other ISP's. It is considerably more, most times double that of the competition. Almost 30 hops to get to Facebook vs Mweb which only has 13 or 14 hops to Facebook.
 
Clayman said:
Anything that seems to be internationally hosted. Google services not peered at NAPAfrica for example. Discord (VoIP app) hosted in Belgium, same issue. Grrr... Customer of 5 years and last 3 years have to contend with the annual IPC meltdown. Fix pls :D
Click to expand...

Google is definitely peered :)
We're aware of some clients being affected by poor international throughput - it's something we're working on.
 
Boots said:
In the evenings (7pm onwards) all popular services: gmail, Apple services, facebook, VOIP, torrents, whatsapp etc... become pretty much unusable on an otherwise very good 10mb uncapped connection. This has been going on for weeks.

I read and lurk here (a lot), follow twitter and I have used their email support options. This means I have seen and experienced the Afrihost approach of asking for more information, trace routed and private messages for customers with similar problems and I am not interested in pursuing that nonsense. It is just delay and obfuscation. Their support staff are either not informed or empowered to effect change or act as a deliberate firewall between Afrihost and their customers ("will pass that onto network", "need to investigate", "will monitor", etc...)

I came here to give feedback to other users and potential users: What used to be a great ISP option has either sold out or lost control of their network during peak hours and the service has deteriorated. The new network was supposed to be their saving grace and I waited patiently for it but, alas, things are still bad. Not as bad but still unacceptable. The whole thing feels like a con and even the service here feels like a corporate shill (think a slightly more eloquent version of Telkom).

As soon as my fibre option is available I am gone.
Click to expand...

Sounds similar to what other clients have posted here :(
We're aware of this affecting some clients, can you grab a traceroute/ MTR so we can confirm?
 
Hummercellc said:
As I have said on numerous occasions, international connectivity on Afrigreen, now the production network has always been inconsistent and lacking. Local traffic on the other hand seems to be ok. Either Afrihost do not have enough international capacity or their upstream provider is just terrible. Look at the number of hops in a international trace route from Afrihost vs other ISP's. It is considerably more, most times double that of the competition. Almost 30 hops to get to Facebook vs Mweb which only has 13 or 14 hops to Facebook.
Click to expand...

I don't think international links overall are an issue, we've generally seen pretty good throughput levels across the board.
Anyway, thanks for posting your tests last night - we're working hard to have things sorted :)
 
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