Afrihost New Network Feedback

[Hummercellc]

I don't think international links overall are an issue, we've generally seen pretty good throughput levels across the board.
Anyway, thanks for posting your tests last night - we're working hard to have things sorted

This morning things seem a bit sluggish, most websites are taking a while before they start loading. Even Google takes a good few seconds to appear. DNS is resolving fine.

 

[MallyJHB]

Someone mentioned last night games like Diablo have high ms, I have been experiencing the same issue with D3 and The Division for a while now. I have had Telkom test my line, both at exchange AND at my house. I have had them refresh ports as well as escalated to their engineers who actually came to my house with a router of their own thinking now it was router related and same problem was occurring.
After reading these posts though ( and my mistake for not doing so sooner ) I would have noticed that all of the above is the same ****e im having.
So to the Afrihost guys, please stop asking people for trace routes and screen shots and what have you, you KNOW you have an issue and I would suggest getting it resolved ASAP.
I will be doing the same thing as some of the posts on here and cancelling my subscription should this not be resolved. I am on a premium package and I can definitely say it hardly feels premium to me.

 

[AfriGuy]

This morning things seem a bit sluggish, most websites are taking a while before they start loading. Even Google takes a good few seconds to appear. DNS is resolving fine.

We need to see feedback on the call logged with our network team around routing before we'll see improvements.
Mind posting a traceroute to see if it's similar to mine pasted below?

What specific sites are you having trouble with?

traceroute to facebook.com (69.171.230.68), 64 hops max, 52 byte packets
 1  router.asus.com (192.168.1.1)  0.889 ms  0.515 ms  0.423 ms
 2  * * *
 3  cpt-up1.ip.adsl.co.za (169.1.5.105)  12.997 ms  13.272 ms  11.761 ms
 4  cpt-in1.ip.adsl.co.za (169.1.5.118)  14.075 ms  12.619 ms  12.759 ms
 5  cpt-net1.ip.adsl.co.za (169.1.5.128)  13.111 ms  13.565 ms  11.821 ms
 6  41.164.52.40 (41.164.52.40)  12.194 ms  13.532 ms  22.431 ms
 7  172.18.1.162 (172.18.1.162)  33.807 ms  34.247 ms  33.720 ms
 8  ix-xe-0-0-0-231.thar2.1mh-sydney.as6453.net (180.87.29.121)  374.548 ms  371.587 ms  405.747 ms
 9  * * *
10  po41.sclarbrdr11.aapt.net.au (202.10.14.200)  473.453 ms  441.680 ms  441.327 ms
11  syd-sot-ken-wgw1-be-30.tpgi.com.au (203.219.107.193)  444.107 ms  476.528 ms  475.072 ms
12  203-219-35-130.static.tpgi.com.au (203.219.35.130)  414.633 ms
    203-219-35-129.static.tpgi.com.au (203.219.35.129)  457.489 ms
    203-219-35-194.static.tpgi.com.au (203.219.35.194)  464.605 ms
13  syd-apt-ros-crt1-be-50.tpgi.com.au (202.7.162.73)  478.584 ms  474.243 ms  439.571 ms
14  203-221-3-70.tpgi.com.au (203.221.3.70)  448.955 ms
    203-221-3-6.tpgi.com.au (203.221.3.6)  438.306 ms  474.655 ms
15  ae10.br01.syd1.tfbnw.net (103.4.98.220)  409.084 ms  442.403 ms  456.036 ms
16  ae26.bb03.sjc1.tfbnw.net (31.13.24.80)  414.927 ms  464.398 ms  411.004 ms
17  be26.bb02.prn2.tfbnw.net (31.13.25.192)  419.301 ms
    ae24.bb03.prn2.tfbnw.net (31.13.28.204)  460.318 ms  424.469 ms
18  ae2.dr12.prn1.tfbnw.net (31.13.28.37)  427.652 ms
    ae43.dr01.prn2.tfbnw.net (31.13.31.119)  420.917 ms
    ae1.dr13.prn1.tfbnw.net (31.13.27.143)  525.483 ms
19  * * *
20  * * *
21  * * *
22  * * *
23  edge-star-mini-shv-17-prn1.facebook.com (69.171.230.68)  430.037 ms  422.424 ms  459.126 ms

 

[AfriGuy]

Someone mentioned last night games like Diablo have high ms, I have been experiencing the same issue with D3 and The Division for a while now. I have had Telkom test my line, both at exchange AND at my house. I have had them refresh ports as well as escalated to their engineers who actually came to my house with a router of their own thinking now it was router related and same problem was occurring.
After reading these posts though ( and my mistake for not doing so sooner ) I would have noticed that all of the above is the same ****e im having.
So to the Afrihost guys, please stop asking people for trace routes and screen shots and what have you, you KNOW you have an issue and I would suggest getting it resolved ASAP.
I will be doing the same thing as some of the posts on here and cancelling my subscription should this not be resolved. I am on a premium package and I can definitely say it hardly feels premium to me.

Hi

As mentioned last night and this morning, we're aware of some clients being affected by poor international throughput/ routing - it's something we're working on
The more data we have to work with the quicker we can identify a common trend.

 

[MallyJHB]

Hi

As mentioned last night and this morning, we're aware of some clients being affected by poor international throughput/ routing - it's something we're working on
The more data we have to work with the quicker we can identify a common trend.

All good an well mentioning its something you are working on, the answer everyone wants is how long are you going to be working on it for. This has been going on for sometime now and no resolution has been found or is in sight. Im also not sure what more data you are asking for, in 661 pages of people posting traceroutes, screen shots, hops, skips and jumps there really is not much more data you need. As mentioned in my previous post, this needs to be resolved as in ASAP else myself, and im quite certain, many other customers are hop, skipping, jumping this ship and going elsewhere.

 

[AfriGuy]

All good an well mentioning its something you are working on, the answer everyone wants is how long are you going to be working on it for. This has been going on for sometime now and no resolution has been found or is in sight. Im also not sure what more data you are asking for, in 661 pages of people posting traceroutes, screen shots, hops, skips and jumps there really is not much more data you need. As mentioned in my previous post, this needs to be resolved as in ASAP else myself, and im quite certain, many other customers are hop, skipping, jumping this ship and going elsewhere.

Previous international issues reported here were resolved, this seems to be an isolated issue.
I can't confirm an ETR at this stage - it's being actioned as a priority though.

This thread has been setup for the purpose of feedback, not all of which is bad either It's a massively valuable resource for everyone.

 

[ABCpt]

Previous international issues reported here were resolved, this seems to be an isolated issue.
I can't confirm an ETR at this stage - it's being actioned as a priority though.

This thread has been setup for the purpose of feedback, not all of which is bad either It's a massively valuable resource for everyone.

I think the biggest gripe here is that at night when we have the problem, there is no support. Responding the next morning and asking how things are during the day, when most of us are not at home to test, is pointless. Afrigenie was online last night, but just disappeared at some stage, with no update on what Afrihost is busy doing or looking at. Still waiting on a response to a PM I send him last night as well.

 

[AfriGuy]

I think the biggest gripe here is that at night when we have the problem, there is no support. Responding the next morning and asking how things are during the day, when most of us are not at home to test, is pointless. Afrigenie was online last night, but just disappeared at some stage, with no update on what Afrihost is busy doing or looking at. Still waiting on a response to a PM I send him last night as well.

We've been very active on the forums, AfriGenie and myself were around last night to confirm the issue
AfriGenie is on the late shift, so he's around until about 9pm - any urgent queries after that need to be routed via Support I'm afraid. AfriGenie will be back online at midday today - if you'd like me to check your PM urgently you're welcome to FW it to me.

 

[ABCpt]

We've been very active on the forums, AfriGenie and myself were around last night to confirm the issue
AfriGenie is on the late shift, so he's around until about 9pm - any urgent queries after that need to be routed via Support I'm afraid. AfriGenie will be back online at midday today - if you'd like me to check your PM urgently you're welcome to FW it to me.

Don't get me wrong, I appreciate the fact that you are active on the forums. Maybe I expect too much feedback during this period. My PM has to do with the slowdown between 20:00 and 22:00, so can wait till he gets in.

 

[AfriGuy]

Don't get me wrong, I appreciate the fact that you are active on the forums. Maybe I expect too much feedback during this period. My PM has to do with the slowdown between 20:00 and 22:00, so can wait till he gets in.

What kind of feedback are you looking for? Always room to improve

 

[shooter69]

If you take the Afrihost+ for R99. Where do I see how much data I have left on that?

 

[AfriGuy]

If you take the Afrihost+ for R99. Where do I see how much data I have left on that?

The remaining and data totals will still be available via ClientZone

 

[krustyrsa]

Is there any way you guys could speed this up? AH20160506-275243...All I'm getting is "sorry sir, there is a high work load in the area", frankly I'm gatvol, I don't see any telkom bakkies driving around and nobody I know around here has the same issue, I'm offline for nearly a month now, I have 340GB cap left and can't use it..I would really like to get my line working before this weekend, please

 

[AfriGuy]

Is there any way you guys could speed this up? AH20160506-275243...All I'm getting is "sorry sir, there is a high work load in the area", frankly I'm gatvol, I don't see any telkom bakkies driving around and nobody I know around here has the same issue, I'm offline for nearly a month now, I have 340GB cap left and can't use it..I would really like to get my line working before this weekend, please

Not much we can do here I'm afraid
By the looks of things, there's exposed copper/ faulty junction box that's causing the drops - these issues can take some time to get fixed.

I see we've already escalated this through to the Dispatch Ops Manager - but still reporting high workloads in the area

 

[Zertop]

Hey AfriGuy!

Long time no speak. Any chance of getting my Afrigreen account removed from my clientzone?

Thanks
Z

 

[AfriGuy]

Hey AfriGuy!

Long time no speak. Any chance of getting my Afrigreen account removed from my clientzone?

Thanks
Z

Greetings

Been ages dude, how you been?
Happy to have a look, shoot me a PM with the username and I'll see what I can do.

 

[Icemanbrfc]

Someone mentioned last night games like Diablo have high ms, I have been experiencing the same issue with D3 and The Division for a while now. I have had Telkom test my line, both at exchange AND at my house. I have had them refresh ports as well as escalated to their engineers who actually came to my house with a router of their own thinking now it was router related and same problem was occurring.
After reading these posts though ( and my mistake for not doing so sooner ) I would have noticed that all of the above is the same ****e im having.
So to the Afrihost guys, please stop asking people for trace routes and screen shots and what have you, you KNOW you have an issue and I would suggest getting it resolved ASAP.
I will be doing the same thing as some of the posts on here and cancelling my subscription should this not be resolved. I am on a premium package and I can definitely say it hardly feels premium to me.

Jeez for somebody thats a regular on here with so many posts on MyBB, cant you be a little polite, so they can at least assist you with the issue you are having?

 

[AfriGuy]

Hi guys

Seeing some good results on a fix we've implemented.
For the guys who've been having issues the evenings please test again and report back

 

[Icemanbrfc]

All good an well mentioning its something you are working on, the answer everyone wants is how long are you going to be working on it for. This has been going on for sometime now and no resolution has been found or is in sight. Im also not sure what more data you are asking for, in 661 pages of people posting traceroutes, screen shots, hops, skips and jumps there really is not much more data you need. As mentioned in my previous post, this needs to be resolved as in ASAP else myself, and im quite certain, many other customers are hop, skipping, jumping this ship and going elsewhere.

so you read 661 pages, and seen what issues some people are having, and you just assume that its the same issue for you, without giving the Afri Guys any further info.

Most of the guys who are having issues, are at least giving them info they require, as difficult a time as they are having, and as gatvol as they are getting they are giving what is being asked of them.

Most of the other ISP's will ask for at least some info or testing to ascertain where the problem might lie.

 

[BCR]

Free data usage (11h30pm-7h30am) accurate?

@AfriGuy :

My intuition (alone) initially led me to believe that since Afrihost started this free data after peak hours (for the 1GB free a/c's as well), that it doesn't seem to me, to be calculating accurately.

I took a mental note of 4.70 GB used so far this month, yesterday some time (which I also don't think was accurate to begin with), and this morning before 7h30 did some tech. downloads which just before I logged off were around the 200MB mark - I literally added together what was downloaded & uploaded. However, my account is now showing 5.19GB used, which would indicate a diff. of 0.49 -----> 490MB used, I believe.

Even though you're giving this data away, it leads me to question whether data during normal / peak hours is being calculated accurately, for all your clients. I wouldn't think that my account is an exception, so please do some testing of the after hours data on one of your a/c's I'm sure you have available ... though I can DM you my a/c details, if necessary.

I may start purchasing additional data from yourselves in the next month or two, so would like the assurance that wherever your figures are coming from eg./ie. SAIX ? , they're being accurately recorded / translated in the Client Zone.

Muchas Gracias