I'm writing something of this nature for the first time in my life. I really don't like doing this as I have always been an Afrihost supporter but since my fibre line migration from one address to another I am still without any internet connection.
I can be very understanding and patient but that has its limits and I have now reached mine after a week of this back-and-forth without results.
- The fibre line migration was arranged on Monday, 27 March to be active on 30 March today is 05 April
- Since the 30th, I've had 5 Whatsapp conversations with 5 different technicians (all lovely people) to try and resolve the issue with one conversation exceeding three hours and another of two hours.
- Since Monday I've had to go through the same steps with the same results and each time a fault is logged by Afrihost to Octotel and I'm told to wait for 24hrs
- I often work from home and don't have a regular 9-5 so I'm very dependent on internet like most people
- I expect either Afrihost or Octotel to reimburse me in some way for the amount of data that I've had to purchase using my phone as a hotspot and for the lack of service delivery.
- The problem persists and yet another fault has been logged with Octotel that I need to give them 24hrs to complete.
I can be very understanding and patient but that has its limits and I have now reached mine after a week of this back-and-forth without results.
