Afrihost over charging.

D

DODGER523

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Joined
Nov 3, 2008
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Hi

So I have Pure fiber 100mb package with Afrihost. And I have been paying R1517 since June 2020 and before that I was paying R1617.

As far as I can tell the price changed in July 2019. The new price is R1117.00

I queried this with their accounts department and their response was:

"With regards to your query - please note that you will have to change your package to our PURE FIBRE. This will change the pricing."

On my Client zone it states that my package is a 100Mbps pure fibre.

Am I wrong to demand a refund for the overcharge?

Regards
 
DODGER523 said:
Hi

So I have Pure fiber 100mb package with Afrihost. And I have been paying R1517 since June 2020 and before that I was paying R1617.

As far as I can tell the price changed in July 2019. The new price is R1117.00

I queried this with their accounts department and their response was:

"With regards to your query - please note that you will have to change your package to our PURE FIBRE. This will change the pricing."

On my Client zone it states that my package is a 100Mbps pure fibre.

Am I wrong to demand a refund for the overcharge?

Regards
Click to expand...

Hey,

Can you send me a pm with your clientzone email so I can investigate the billing issue.
 
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