Afrihost POC Network - Afrigreen Feedback

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Still rubbish today. So nothing new then. How long until Afrihost actually has a stable network?
 
AfriGuy said:
Francois, I was under the impression we were running some tests via PM?
While I fully understand you're frustrated, I need to ask again that we work toward a resolution together, in a civil manner please.

I too am seeing poor results with torrents specifically this morning - our network team are looking at it.[/h we were, but the response via the ticket I logged last night after I could not even get onto team viewer to connect to my servers says it all.

I was told over and over that there was no managing on business accounts, but your tech team response said otherwise.

And another thing civil... You are more than willing to take my money every month, but if we dare complain about not getting a service we are in the wrong.
If i **** up a install at a client, I am held to account and get warnings issues for offenses. But with AH they say one thing, give you another and just dare not to pay for the no service...

And then to find out that the 18h00 thing we complain about is your team managing bandwidth on the network? Even if the account in question should not be managed? Or did your terms change????
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Francois Marais said:
I was told over and over that there was no managing on business accounts, but your tech team response said otherwise.

And another thing civil... You are more than willing to take my money every month, but if we dare complain about not getting a service we are in the wrong.
If i **** up a install at a client, I am held to account and get warnings issues for offenses. But with AH they say one thing, give you another and just dare not to pay for the no service...

And then to find out that the 18h00 thing we complain about is your team managing bandwidth on the network? Even if the account in question should not be managed? Or did your terms change????
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No shaping is done on Business accounts. If P2P is performing poorly on Afrigreen it means something needs to change and be tweaked.
Happy to continue troubleshooting via PM, there was some valuable info being discussed there.
 
AfriGuy said:
Francois, I was under the impression we were running some tests via PM?
While I fully understand you're frustrated, I need to ask again that we work toward a resolution together, in a civil manner please.

I too am seeing poor results with torrents specifically this morning - our network team are looking at it.
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Oh and on the question on torrent, started running fine after I was shaped at about 03h00 then stopped at 04h00 and then again at 09h00 stopped and went random.
I can't access my system via Team Viewer so I have no freaken idea what is going on wrt my system at the moment
 
AfriGuy said:
Please continue to submit diagnostic results if you are still having issues.
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I have many times, I have sent PM's nothing seems to change, I am actually sick of having to do continual tests for something that I expect to work. I know there can be the occasional issue, but lately its everyday. Tests doesn't seem to show any issues, but when I cannot open Twitter, and when it does no pics load its irritating.

I have even had issues looked at by Critical Care but in the end nothing was resolved properly.
 
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AfriGuy said:
No shaping is done on Business accounts. If P2P is performing poorly on Afrigreen it means something needs to change and be tweaked.
Happy to continue troubleshooting via PM, there was some valuable info being discussed there.
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Fine, but I can't test my system as I can't access it with Team Viewer.
But why does the following ticket state

Good day,

Thanks for the feedback :)

Please be advised that P2P traffic is being managed when there is demand on the Afrigreen network. Management of the P2P traffic will automatically apply as demand increases on the network, as well as, be removed as demand decreases. Currently we are managing P2P traffic as we test the Bandwidth management system.

I hope this information serves you well :)

Warm Regards,
Gary

Kind Regards,

Afrihost Support

Ticket Details
Ticket ID: XMR-700-40492
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Francois Marais said:
Oh and on the question on torrent, started running fine after I was shaped at about 03h00 then stopped at 04h00 and then again at 09h00 stopped and went random.
I can't access my system via Team Viewer so I have no freaken idea what is going on wrt my system at the moment
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I need to stress that this isn't due to shaping. As mentioned in my previous post, I'm seeing poor throughput on torrents this morning too - our network team are looking at it.
 
PurSpyk!! said:
I have many times, I have sent PM's nothing seems to change, I am actually sick of having to do continual tests for something that I expect to work. I know there can be the occasional issue, but lately its everyday. Tests doesn't seem to show any issues, but when I cannot open Twitter, and when it does no pics load its irritating.

I have even had issues looked at by Critical Care but in the end nothing was resolved properly.
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I haven't seen any issues around Twitter, I know there where some problems with social media the other night - but seems to be resolved.
Please complete tests (examples on the first posts of this thread) so I can have the info passed on.
 
AfriGuy said:
Sorry to hear :(
What services are performing poorly for you?
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I'm sorry too. Sorry that I've been paying for this POC rubbish.

What a joke. What I pay for and what I actually get are two very different things.

I guess it's on me though. No amount of complaining is going to dig Afrihost out of the hole they find themselves in. When we keep paying them for a sub-par service, we're telling them it's okay.
 
Splatgrave said:
I'm sorry too. Sorry that I've been paying for this POC rubbish.

What a joke. What I pay for and what I actually get are two very different things.

I guess it's on me though. No amount of complaining is going to dig Afrihost out of the hole they find themselves in. When we keep paying them for a sub-par service, we're telling them it's okay.
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I'm happy to run through tests or any submitted results - always looking to improve where we can :)
 
Hey AfriPeeps,
This is the second time I've had to log this to the callcentre. There was no resolution the first time around.
I fail to get a stable connection to Microsoft Exchange servers. It's dismal and is affecting my operation.
Can you guys please step in and assist.
Regards,
SD.
 
steel_dog said:
Hey AfriPeeps,
This is the second time I've had to log this to the callcentre. There was no resolution the first time around.
I fail to get a stable connection to Microsoft Exchange servers. It's dismal and is affecting my operation.
Can you guys please step in and assist.
Regards,
SD.
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Heya

That's odd, personally haven't seen anything reported around this. Not to say it hasn't though :)
Do you have a ref# I can chase up for you?
 
AfriGuy said:
Heya

That's odd, personally haven't seen anything reported around this. Not to say it hasn't though :)
Do you have a ref# I can chase up for you?
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Paul from the callcentre just contacted me. Will be chatting to him in 45mins. Will PM feedback when that's done.
 
Quick question, if you are going to move over to your new network, is your hosting/collocation going to move over as well?
 
paul5186 said:
Quick question, if you are going to move over to your new network, is your hosting/collocation going to move over as well?
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Good question :)
It'll only be our DSL infrastructure that's moving over, so the IPC portion. Hosting will stay as is.
 
At last. Team Viewer is working after a port reset.
Getting ...
Oh great. Total loss over team viewer again.
Transfer speed after loss looks like the Rands value, but the rand is still stronger than the speed I am getting on AH...
 
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