Afrihost POC Network - Afrigreen Feedback

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PurSpyk!! said:
I had this issue yesterday as well, test show no issues, and I am not too sure if sending any tests helps anyway, as the issues just seem to get worse, or no one at Afrihost can replicate it, so the network has to be 100%

I have been having issues with Windows 10 and Windows update, still not fixed, and I reported this during the beta testing of Windows 10.
Click to expand...

Not sure if you've read through both AfriMan's and my posts around this?
 
Last Result:
Download Speed: 3188 kbps (398.5 KB/sec transfer rate)
Upload Speed: 413 kbps (51.6 KB/sec transfer rate)
Latency: 42 ms
Wed Sep 30 2015 16:16:47 GMT+0200 (SAST)

Google play store also battling - can't update at a speed higher than 0.2 mbps.
 
AfriGuy said:
So strange that these different sites are affected. How's the performance on Instagram?
Also, are these performance drops across multiple devices? What DNS servers are you using?

Still working on P2P :)
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Was same yesterday for me and all others who posted last night too. So lots having the same problem. I don't have Instagram but on laptop if I click on someones image it's slow too, sometimes doesn't load and have to refresh for image to load.

Yeah phone and laptop. DNS automatic.

Oh okay. Hopefully P2P and this issue can be fixed quickly.

It all effectively started from last Friday night I think. When Afrigreen went completely dead for about 15 minutes, maybe more. Then it came back and after that there's been all these issues.
 
KoolDaffy said:
Was same yesterday for me and all others who posted last night too. So lots having the same problem. I don't have Instagram but on laptop if I click on someones image it's slow too, sometimes doesn't load and have to refresh for image to load.

Yeah phone and laptop. DNS automatic.

Oh okay. Hopefully P2P and this issue can be fixed quickly.

It all effectively started from last Friday night I think. When Afrigreen went completely dead for about 15 minutes, maybe more. Then it came back and after that there's been all these issues.
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Hhhmm OK. Not sure if social is grouped into something specific on the network.
I'll get our network guys to check it out regardless :)
 
AfriGuy said:
Hhhmm OK. Not sure if social is grouped into something specific on the network.
I'll get our network guys to check it out regardless :)
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Okay cool. Thanks because we can't be having the same issue again as last night. Last night was horrible to use for so many.
 
KoolDaffy said:
Okay cool. Thanks because we can't be having the same issue again as last night. Last night was horrible to use for so many.
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Understandable, it has been brought up with our network guys :)

For everyone else, if you are having troubles on the Afrigreen accounts please paste results as follows:

Basic test info said:
To make it easier to capture and process data, please try and get your feedback as follows:

  • Account type
  • Location
  • Category/ categories tested
  • Comments

Various/ most common categories:

Gaming
Browsing (page load times, etc)
Video Streaming (YouTube, Netflix, Twitch, etc)
Audio Streaming (Simfy, Deezer, Spotify, etc)
SSH
FTP
VPN
Torrents (P2P using uTorrent, Vuze, etc)
News Servers (NNTP/NZB)
Voice Chat (Skype, etc)
Video Chat (Google Hangouts, GoToMeeting, etc)
OS Updates (iTunes, Apple Store, Google Play Store, Windows, etc)
HTTP Downloads (direct downloads from website browser)
HTTPS Services downloads via secure protocol)
Email (receive or sending mails)
Geolocation or Map services (Google Maps, etc)
General
Download or Upload Speed related issues
Authentication (able to login to connect, time to authenticate)
Latency (local and international ping times)
DNS Related (websites accessible, able to reach some sites and not others)

Comments
Click to expand...
 
PurSpyk!! said:
What posts, the testing procedure? If that is the case, how do I do a tracert for Windows Update?
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We don't need to only see traceroutes, but we do need info on how to replicate it and what your experience is like.
I'm personally not aware of OS update issues, but that doesn't mean that it's working smoothly.

Please complete some diagnostics, either pasting them here or via ClientZone directly. Examples of this can be found on the first page.

AfriMan said:
I think it's very important to understand that in order for us to raise the issues with the necessary people to fix or investigate issues, we need to give them hard data. They will ask us for traceroutes, speedtests and usernames in order to take those issues forward. I can understand your POV here, but please understand that we're not using any kind of stalling tactics. This is really the best way we can act on the feedback you're giving us and hopefully improve your experience. We totally appreciate all the guys who co-operate with us in this regard, I am sure they can all attest to seeing real change when we work together in that way.

My 2c on your 2c ;)
Click to expand...
 
Last edited:
AfriGuy said:
We don't need to only see traceroutes, but we do need info on how to replicate it and what your experience is like.
I'm personally not aware of OS update issues, but that doesn't mean that it's working smoothly.

Please complete some diagnostics, either pasting them here or via ClientZone directly. Examples of this can be found on the first page.
Click to expand...

Well I have multiple Windows 10 computers and Windows Update will sit for hours just to download small updates, there is nothing I can test, all I know is it does not work as it should.
 
Hi AfriGuy

I had a call on clientzone regarding all my issues
#GYV-124-86205

I see some emails has come through for more testing requests on this call, but this call has disappeared from the clientzone?

Will do the Diablo testing as requested on the mails tonight when I get home
 
PurSpyk!! said:
Well I have multiple Windows 10 computers and Windows Update will sit for hours just to download small updates, there is nothing I can test, all I know is it does not work as it should.
Click to expand...

Please submit this via ClientZone. Good info to include would be:

Account type
DSL username
DNS being used
Slow services

So if your OS updates are slow, maybe test some HTTP downloads as a comparison?
Every bit of info helps. It's really hard to troubleshoot off a "it's slow" :)
 
HP_Exarkun said:
Hi AfriGuy

I had a call on clientzone regarding all my issues
#GYV-124-86205

I see some emails has come through for more testing requests on this call, but this call has disappeared from the clientzone?

Will do the Diablo testing as requested on the mails tonight when I get home
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Did our guys reply yet?
It may be that it's in a higher escalation queue - should re-appear shortly if that's the case.
 
AfriGuy said:
Did our guys reply yet?
It may be that it's in a higher escalation queue - should re-appear shortly if that's the case.
Click to expand...

Got two email replies this morning on the extra testing needed, will check a bit later if it has appeared again. Gonna brave JHB CBD traffic first now
 
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