Afrihost POC Network - Afrigreen Feedback

[PurSpyk!!]

I think you are making a lot of assumptions here, and I just want to again stress that this is why we need specific information to analyse and act on. General statements are really hard to investigate. Problems could exist anywhere in a complex chain of hardware, software, external and peer networks (both local and overseas) and unfortunately it can be impossible to look everywhere. The more specific the feedback we get, the more we can focus on the likely areas where problems could exist.

We have a very experienced and competent team addressing these issues. Many of them come from having built networks for major providers and technology leaders, and we also have several external experts on call to jump in whenever required (some from overseas as well as local). I wouldn't assume that any problems we experience are due to a lack of experience or skill.

No, I tend to disagree, I have posted my tests results, in this and your other threads, speedtests and tracerts, I have sent PMs, I have been in contact with Critical Care, I have spent a lot of my time testing, but in the end nothing has improved, I still have my download issues, Twitch never works, supersport never works, P2P recently is downloading at 0.1kb/s, the list is endless. You have enough test results to see there is an issue, and many other users have posted their test results, but in the end we are not seeing an improvement.

So from the lack of improvement after submitting tests, I come to the conclusion you are unable to manage your network, or you are over subscribed, or you have configuration issues again. I see no benefit of continually testing as nothing seems to improve.

I beg you to prove me wrong, and give me the service I pay for every month, and on time.

 

[electrofreeze]

Did the port reset help yesterday?
Also, any luck getting hold of a test account to see if the experience is replicated elsewhere?

this is a good example of a ****ty isp
why is it that the client has to find other means to test his problems as it is your job to see that your network is working properly even if the fault is with telkom it is still your job to find the problem and address it with telkom
you speak of highly skilled people working on your network yet it takes over a year to sort out your problems
i think it is time that we either test your network for free or you fix your problems
and the problems always gets worse after hours and then the cycle starts again the next day

 

[AfriGuy]

No, I tend to disagree, I have posted my tests results, in this and your other threads, speedtests and tracerts, I have sent PMs, I have been in contact with Critical Care, I have spent a lot of my time testing, but in the end nothing has improved, I still have my download issues, Twitch never works, supersport never works, P2P recently is downloading at 0.1kb/s, the list is endless. You have enough test results to see there is an issue, and many other users have posted their test results, but in the end we are not seeing an improvement.

So from the lack of improvement after submitting tests, I come to the conclusion you are unable to manage your network, or you are over subscribed, or you have configuration issues again. I see no benefit of continually testing as nothing seems to improve.

I beg you to prove me wrong, and give me the service I pay for every month, and on time.

I can respect that being your opinion, but it doesn't really make it true. AfriMan has addressed everything above. We really have exhausted our resources over the years. You've been with our Critical Care team multiple times over the years across both the regular network as well as Afrigreen accounts.

 

[Francois Marais]

Did the port reset help yesterday?
Also, any luck getting hold of a test account to see if the experience is replicated elsewhere?

Nope an no
The only test account I am going to get hold of is a account with a new ISP and after that I am going to leave AH to die in its own filth.

 

[AfriGuy]

this is a good example of a ****ty isp
why is it that the client has to find other means to test his problems as it is your job to see that your network is working properly even if the fault is with telkom it is still your job to find the problem and address it with telkom
you speak of highly skilled people working on your network yet it takes over a year to sort out your problems
i think it is time that we either test your network for free or you fix your problems
and the problems always gets worse after hours and then the cycle starts again the next day

I don't think it's fair to comment on troubleshooting that has been done between Francois and myself. A port reset helped previously, so we're troubleshooting together.
If you're having trouble on the network today please follow the layout on the first page so we can have the results passed on.

 

[AfriGuy]

Nope an no
The only test account I am going to get hold of is a account with a new ISP and after that I am going to leave AH to die in its own filth.

Please Francois, I've asked multiple times to keep things above board here. I'm happy to help troubleshoot with you and get to the bottom of things - but let's do so together. Posts like this make it incredibly hard to troubleshoot.

 

[PurSpyk!!]

If the problems were isolated this would make sense. The issues we as paying customers are experiencing all pretty much have the same symptoms. Hardly isolated. Over the past week something changed. I have worked on huge international accounts and I specialise in systems management. Tracert and Speedtests means nothing. Resetting the client's account or doing a port rescan makes no difference if the problems are caused by central software and hardware changes made to network appliances and traffic shaping systems.

Finally +1

 

[AfriGuy]

Just reiterating what was posted earlier.

Morning All

We are definitely aware that many people are having a poor experience on AfriGreen and we hope to get some confirmed details from the network team to give you an update on why this could be happening.

I've read through as many of the posts as I could, I think the gist seems to be around poor P2P performance, but also some other realtime services performing poorly like Facebook, etc, which we've seen over the last couple of days.

I can promise this is definitely being investigated, we're not thinking that this is anyone's exchange or router, many of us (except for LaraC - who must just be blessed by the Gods of Valhalla) are also experiencing the same symptoms, including the reps on their home accounts.

We'll keep pushing for confirmation on what could be happening, and feedback as soon as the team lets us know what they think is behind this

 

[PurSpyk!!]

I can respect that being your opinion, but it doesn't really make it true. AfriMan has addressed everything above. We really have exhausted our resources over the years. You've been with our Critical Care team multiple times over the years across both the regular network as well as Afrigreen accounts.

So what are you saying, if I say with you I must just accept this poor service because you have tried to help me a few times and never fixed anything? Strange way to treat a paying customer that has been with you for years. The reason why we complain is your network does not perform as advertised, so what must we do? Go to another ISP, or stay and just be expected to pay for poor quality?

 

[Splatgrave]

Absolute rubbish again today. Did a port reset yesterday which, as per usual, had no effect. I'm getting so sick of the crap being spewed by the representatives here on MyBB.

 

[AfriGuy]

So what are you saying, if I say with you I must just accept this poor service because you have tried to help me a few times and never fixed anything? Strange way to treat a paying customer that has been with you for years. The reason why we complain is your network does not perform as advertised, so what must we do? Go to another ISP, or stay and just be expected to pay for poor quality?

We're aware of the recent poor experience with Afrigreen. This hasn't been the case from day 1 though.

 

[AfriGuy]

Absolute rubbish again today. Did a port reset yesterday which, as per usual, had no effect. I'm getting so sick of the crap being spewed by the representatives here on MyBB.

Any tests I can take a look at?

 

[PurSpyk!!]

We're aware of the recent poor experience with Afrigreen. This hasn't been the case from day 1 though.

That I agree with, and I have mentioned this in this thread, the issue is how many users were on Afrigreen when it used to work? Back to your previous comment, If you claim you have exhausted your resources, what does that imply. I would like you to tell me, so I can understand how me complaining about poor service is now considered an issue. Why offer support if we cannot use it?

 

[jmacc]

We're aware of the recent poor experience with Afrigreen. This hasn't been the case from day 1 though.

Then why are you not updating the status on your web site? Why are you wasting our time by asking for tracert and speedtests?

 

[Splatgrave]

Any tests I can take a look at?

No.

How long is it going to be until your network is fully-functioning again? I'm looking for a straight answer here. I've been on this POC for months now with no communication from Afrihost as to when they expect the service we are paying for to be up and running.

 

[Splatgrave]

Then why are you not updating the status on your web site? Why are you wasting our time by asking for tracert and speedtests?

This.

And I bet they're signing up new customers every day.

 

[AfriGuy]

Then why are you not updating the status on your web site? Why are you wasting our time by asking for tracert and speedtests?

Afrigreen is a POC network, updates are provided here as the network isn't our main production network.

 

[AfriGuy]

This.

And I bet they're signing up new customers every day.

A notice is up for our main network, which we're still well aware isn't on top of it's game.
Again, we're working through improvements and changes are quickly as we can. Waiting for news from our network team around updates that I can post here.

 

[jacosmit]

How do one qualify for AfriGreen.

 

[jmacc]

Afrigreen is a POC network, updates are provided here as the network isn't our main production network.

Thanks for the link. A suggestion - make it clearly accessible from the main status page.

Is a POC not something you run for a limited period of time to prove the concept or idea. This frankly, is a production network because you have paying customers on it.