Afrihost POC Network - Afrigreen Feedback

[Wolfling]

Thanks for the updates guys, we are actively investigating what is going on with Afrigreen, and we should have an update ready for you shortly.

Still waiting. I cannot recall ever seeing actual results on this forum. Just a 'last night was slow' but no 'last night was slow because ... and we have now ... to fix the issue"

The reason why people lose interest in testing is because it is a lot of effort to do, and if we dont see the result of that effort, it feels like we are just throwing it all into a black hole.

I personally have used about 20 hours, testing and reading the forums to resolve the issues I was having in June/July. I get paid per hour, so this is not only about the R500 cost of the account. The cost in time wasted is more than 10 times that. The worst of it, in the end, after struggeling for three weeks in a row, nothing was realy resolved, so I put my account on vacation mode and got a VOX account.

I am glad that AH is giving us 100GB to test with, but I am using this only to see if my experience is improving. So I will switch to the free account, test it for a few days/weeks. If it keeps on working uninterupted and as expected, I will consider switching back. If it stops working, I switch back to VOX and wait another month. The latter has now happened twice in the last two months.

My vacation mode will expire in 4 months. If this is not resolved by then I will have to close my account, along with the line hosting and two other accounts I currently have with AH and permanently move somewhere else. I will not pay for a below par service and I need proof (read 'experiencing for myself a few weeks of uncompromised connectivity') that the issues are resolved before I will start paying anything to AH again.

 

[Francois Marais]

And at last at 02H00 the internet started working again.
Lets see how long this will last.

 

[FatBoySlim]

OMW, are you people still paying for this POC service?

 

[Segg]

Switching back to regular account until this is confirmed to be sorted over here.

EDIT: I have no words.....

 

[Dianysis]

And at last at 02H00 the internet started working again.
Lets see how long this will last.

And you know what pisses me off - I suffer many of the same symptoms as you guys and the same times (my internet also died just after 6 and only started working better again at around 2) but get told every single bloody time that it is my exchange (except AfriGenie - kudos by the way). Yes my exchange causes some of the issues but (as proven last night with the WA test account) some of the issues are AH's.

 

[DigiMedic]

there is something that drops the internet speed every night at 6-7pm and recovers again at about 11pm
this has been going on for just over a month now
it happens on both normal and afrigreen and if it is not afrihost then it must be telkom as they have their new system running again for just over a month now as it was switched off because of too many problems

Do you perhaps have a new Telkom LTE tower in your area? Since Telkom installed one down the road from me the same thing has been happening, it's almost as if things slow down when everyone returns home from work, then gets back to normal when they go to sleep?

 

[AfriMan]

Morning All

We are definitely aware that many people are having a poor experience on AfriGreen and we hope to get some confirmed details from the network team to give you an update on why this could be happening.

I've read through as many of the posts as I could, I think the gist seems to be around poor P2P performance, but also some other realtime services performing poorly like Facebook, etc, which we've seen over the last couple of days.

I can promise this is definitely being investigated, we're not thinking that this is anyone's exchange or router, many of us (except for LaraC - who must just be blessed by the Gods of Valhalla) are also experiencing the same symptoms, including the reps on their home accounts.

We'll keep pushing for confirmation on what could be happening, and feedback as soon as the team lets us know what they think is behind this

 

[DonaldMickey]

AH, you guys really need to get your shyte together. SSDD

 

[hawker]

Still testing and stuff still not sorted out? SMH.

 

[AfriMan]

AH, you guys really need to get your shyte together. SSDD

Still testing and stuff still not sorted out? SMH.

We definitely know there are some issues at the moment. But we're working on resolving these. Afrigreen has been mostly awesome for a long time, we've seen some problems in the last couple of days.

It's entirely possible that loads of AfriGreen testers were smashing their AfriThanks data before the end of the month. Although we aimed to provision AfriGreen with ample capacity, it is still a POC network designed to simulate a full production network on a much smaller scale. If that's the case, we should expect the network to perform differently this evening.

Let's wait for the official word from the network team though, there could be another issue or a combination of issues that they are better equipped to isolate.

 

[Francois Marais]

Just lost connection over TeamViewer again.
Before I was disconnected I saw the speed on everything was again dismal.
So guess I need to do things between 02H00 and 09H00

 

[PurSpyk!!]

Morning All

We are definitely aware that many people are having a poor experience on AfriGreen and we hope to get some confirmed details from the network team to give you an update on why this could be happening.

I've read through as many of the posts as I could, I think the gist seems to be around poor P2P performance, but also some other realtime services performing poorly like Facebook, etc, which we've seen over the last couple of days.

I can promise this is definitely being investigated, we're not thinking that this is anyone's exchange or router, many of us (except for LaraC - who must just be blessed by the Gods of Valhalla) are also experiencing the same symptoms, including the reps on their home accounts.

We'll keep pushing for confirmation on what could be happening, and feedback as soon as the team lets us know what they think is behind this

Your Team has been looking into the speed issues for a while now, why does it always take so long to even get an idea what is happening. its like no one actually knows what is going on, and you hope it will fix its self. The same issues have been also plaguing your normal network.

What do the speedtest and traceerts help if nothing improves? You seriously need to get more experts because the current bunch don't seem to be sorting out issues. Extremely frustrating when every day we have the same issues, get the same generic responses, and no improvement.

 

[AfriMan]

Just lost connection over TeamViewer again.
Before I was disconnected I saw the speed on everything was again dismal.
So guess I need to do things between 02H00 and 09H00

Real time services should perform regardless, so that's definitely something we need to look into specifically.

Have you given us your username so we can troubleshoot this? Please PM to me if you haven't

 

[Hummercellc]

Your Team has been looking into the speed issues for a while now, why does it always take so long to even get an idea what is happening. its like no one actually knows what is going on, and you hope it will fix its self. The same issues have been also plaguing your normal network.

What do the speedtest and traceerts help if nothing improves? You seriously need to get more experts because the current bunch don't seem to be sorting out issues. Extremely frustrating when every day we have the same issues, get the same generic responses, and no improvement.

+1

 

[ProAsm]

Ok to Afriguy, an update so far regarding this thread:
http://mybroadband.co.za/vb/showthr...een-FTW!!!?p=16190824&viewfull=1#post16190824

Now that I have switched back to Afrigreen I noticed a difference in that with the Afrihost.co.za account, every evening between 5:30 pm and 6:30 pm or there abouts, browsing would slow down which I just put down to contention ratio's being clogged up etc.
However, I notice now on Afrigreen, this problem is not there which is a plus for it.
Downloads, torrents and Youtube stuff seem about the same so far.

 

[jmacc]

I agree with Hummercellc. Some configuration was changed on this network over the past week.

 

[AfriMan]

Your Team has been looking into the speed issues for a while now, why does it always take so long to even get an idea what is happening. its like no one actually knows what is going on, and you hope it will fix its self. The same issues have been also plaguing your normal network.

What do the speedtest and traceerts help if nothing improves? You seriously need to get more experts because the current bunch don't seem to be sorting out issues. Extremely frustrating when every day we have the same issues, get the same generic responses, and no improvement.

I think you are making a lot of assumptions here, and I just want to again stress that this is why we need specific information to analyse and act on. General statements are really hard to investigate. Problems could exist anywhere in a complex chain of hardware, software, external and peer networks (both local and overseas) and unfortunately it can be impossible to look everywhere. The more specific the feedback we get, the more we can focus on the likely areas where problems could exist.

We have a very experienced and competent team addressing these issues. Many of them come from having built networks for major providers and technology leaders, and we also have several external experts on call to jump in whenever required (some from overseas as well as local). I wouldn't assume that any problems we experience are due to a lack of experience or skill.

 

[AfriGuy]

Just lost connection over TeamViewer again.
Before I was disconnected I saw the speed on everything was again dismal.
So guess I need to do things between 02H00 and 09H00

Did the port reset help yesterday?
Also, any luck getting hold of a test account to see if the experience is replicated elsewhere?

 

[AfriGuy]

Ok to Afriguy, an update so far regarding this thread:
http://mybroadband.co.za/vb/showthr...een-FTW!!!?p=16190824&viewfull=1#post16190824

Now that I have switched back to Afrigreen I noticed a difference in that with the Afrihost.co.za account, every evening between 5:30 pm and 6:30 pm or there abouts, browsing would slow down which I just put down to contention ratio's being clogged up etc.
However, I notice now on Afrigreen, this problem is not there which is a plus for it.
Downloads, torrents and Youtube stuff seem about the same so far.

Glad you're seeing an improvement here

 

[jmacc]

I think you are making a lot of assumptions here, and I just want to again stress that this is why we need specific information to analyse and act on. General statements are really hard to investigate. Problems could exist anywhere in a complex chain of hardware, software, external and peer networks (both local and overseas) and unfortunately it can be impossible to look everywhere. The more specific the feedback we get, the more we can focus on the likely areas where problems could exist.

We have a very experienced and competent team addressing these issues. Many of them come from having built networks for major providers and technology leaders, and we also have several external experts on call to jump in whenever required (some from overseas as well as local). I wouldn't assume that any problems we experience are due to a lack of experience or skill.

If the problems were isolated this would make sense. The issues we as paying customers are experiencing all pretty much have the same symptoms. Hardly isolated. Over the past week something changed. I have worked on huge international accounts and I specialise in systems management. Tracert and Speedtests means nothing. Resetting the client's account or doing a port rescan makes no difference if the problems are caused by central software and hardware changes made to network appliances and traffic shaping systems.