Afrihost Pure DSL

[AfriNatic]

Hi, yip I have my 20Mb vdsl with Afrihost already so was hoping it would be easy.
Thanks

Okay spoke to the DSL lines team.

We can do it for you. There will just be a switch of PPPoE details on our side and your service will be changed to Pure DSL automatically and the Telkom Voice portion cancelled. We will do this on your behalf so you do not need to deal with Telkom and a tech will not be required to be dispatched.

Please pm me your email address so I can send the details on to our DSL lines team to assist.

Telkom only opens from tomorrow to assist with the changes.

 

[Hemps]

PM sent, thanks

 

[wir]

Woke up this morning to my connection offline.

My router is able to sync:

https://imgur.com/i5lOiFd

But seems to be unable to make a PPPoE connection, with error log as such, "timeout waiting for PADO packets"

42	2016-01-01 02:03:46	PPP	Error	ppp0
43	2016-01-01 02:03:46	PPP	Error	ppp0 Timeout waiting for PADO packets
44	2016-01-01 02:03:26	PPP	Information	ppp0 sent [PADI Host-Uniq(0x000003bd)]

I spoke to someone on the support chat, they suggested that the line is down and logged a fault. But is that really the case if the line is still able to sync?

 

[Grouter]

Line can sync with the dslam / isam, but port can be dead hence no internet.
This is a pic of our local isam.
20 cards, each with 36 lines. A card can have good ports and bad. Here the Openserve tech is replacing a card with too many bad ports on it. One of them was mine.

 

[wir]

Oh ok, interesting!

The wait begins I guess

 

[Grouter]

It's usually a trivial fix by the technician: unplug you from the bad port, plug you into the next good one on the card.
Fixed.
And with fibre being rolled out more and more, these days there are usually plenty of spare ports.

 

[MEG101]

It's usually a trivial fix by the technician: unplug you from the bad port, plug you into the next good one on the card.
Fixed.
And with fibre being rolled out more and more, these days there are usually plenty of spare ports.

I remember back in the day when ADSL was the only option of internet in my town, my local Telkom exchange was so over congested that you had to wait months for a spare port to open - if someone cancelled a Telkom ADSL service - there was a waiting list - when you are on top of the list - you got your ADSL line! You kept that line like it was gold - 384 kbps at first - then 512kbps, 1024kbps and eventually 4096kbps - it was pure heaven to have a 4mbps ADSL line in those days - shaped - but it was cool!! Nowadays, you can get a 40mbps VDSL line in a flash as there are so many open spare ports - we have Vuma fiber available, if you prefer OLD SCHOOL technology - then you can get an uncapped unshaped unthrottled DSL - depending how far you are from the exchange and copper quality.

 

[AfriNatic]

Woke up this morning to my connection offline.

My router is able to sync:

https://imgur.com/i5lOiFd

But seems to be unable to make a PPPoE connection, with error log as such, "timeout waiting for PADO packets"

42	2016-01-01 02:03:46	PPP	Error	ppp0
43	2016-01-01 02:03:46	PPP	Error	ppp0 Timeout waiting for PADO packets
44	2016-01-01 02:03:26	PPP	Information	ppp0 sent [PADI Host-Uniq(0x000003bd)]

I spoke to someone on the support chat, they suggested that the line is down and logged a fault. But is that really the case if the line is still able to sync?

Morning,

It's possible. If the physical copper line from you to the DSLAM is working and the DSLAM is powered on your modem will sync as expected. However if the Metro Ethernet backhaul for the DSLAM is down due to a break or any other issue everyone connected to that DSLAM will not be able to authenticate no matter which pppoe details they use.

 

[wir]

Looks like Grouter was right - back online already!