Afrihost Pure DSL

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,676
I'm moving to a new address in the same street, is it possible to relocate my current pure DSL to the new house?

Hi,

With Pure DSL unfortunately there is no holding pool. You would need to cancel your current DSL line and signup for a new install at the new address.
 

entropyagent

New Member
Joined
Oct 19, 2021
Messages
2
G'day All Y'all

I almost signed up for the Afrihost "Pure DSL 5mbps" package, until I noticed the part of the signup screen where, under the title "Pure DSL 5Mbps" is advises me that Download Speed will be 4Mbps: 5mbps_screen.png

I asked a Helpdesk consultant via Whatsapp about the "Download Speed 4Mbps", and was told the 4Mbps was "the average speed you can get on the package" . At this point we were typing past each other, and I asked

"Can you assure me that this is an error, and I will be getting 5Mbps, rather than 4"

to which I received the reply

"No, the package stated that the average speed you will get, of 4Mbps because you are connected through wifi"

I am still hopeful that this is just a remnant of the original 4Mbps line speed from last year, and paying for a web developer to update it , and perhaps someone to inform your staff about the product, would cut into the budget for keeping the lines up and bits flowing (which is also quite important, I suppose) ?

The 10Mbps package claims a 10Mbps download speed, so does not seems to suffer from this defeatist attitude. Or is less honest?

I should mention that the Helpdesker was polite and responsive, I'm just hoping they were wrong. Can an Afrihost rep soothe my concerns?
 

wingnut771

Honorary Master
Joined
Feb 15, 2011
Messages
13,582
G'day All Y'all

I almost signed up for the Afrihost "Pure DSL 5mbps" package, until I noticed the part of the signup screen where, under the title "Pure DSL 5Mbps" is advises me that Download Speed will be 4Mbps: View attachment 1170676

I asked a Helpdesk consultant via Whatsapp about the "Download Speed 4Mbps", and was told the 4Mbps was "the average speed you can get on the package" . At this point we were typing past each other, and I asked

"Can you assure me that this is an error, and I will be getting 5Mbps, rather than 4"

to which I received the reply

"No, the package stated that the average speed you will get, of 4Mbps because you are connected through wifi"

I am still hopeful that this is just a remnant of the original 4Mbps line speed from last year, and paying for a web developer to update it , and perhaps someone to inform your staff about the product, would cut into the budget for keeping the lines up and bits flowing (which is also quite important, I suppose) ?

The 10Mbps package claims a 10Mbps download speed, so does not seems to suffer from this defeatist attitude. Or is less honest?

I should mention that the Helpdesker was polite and responsive, I'm just hoping they were wrong. Can an Afrihost rep soothe my concerns?
You should have asked "helpdesk" why is the "wifi" faster on 10mb?
 

KillerOnDrugX

Active Member
Joined
Mar 14, 2019
Messages
31
G'day All Y'all

I almost signed up for the Afrihost "Pure DSL 5mbps" package, until I noticed the part of the signup screen where, under the title "Pure DSL 5Mbps" is advises me that Download Speed will be 4Mbps: View attachment 1170676

I asked a Helpdesk consultant via Whatsapp about the "Download Speed 4Mbps", and was told the 4Mbps was "the average speed you can get on the package" . At this point we were typing past each other, and I asked

"Can you assure me that this is an error, and I will be getting 5Mbps, rather than 4"

to which I received the reply

"No, the package stated that the average speed you will get, of 4Mbps because you are connected through wifi"

I am still hopeful that this is just a remnant of the original 4Mbps line speed from last year, and paying for a web developer to update it , and perhaps someone to inform your staff about the product, would cut into the budget for keeping the lines up and bits flowing (which is also quite important, I suppose) ?

The 10Mbps package claims a 10Mbps download speed, so does not seems to suffer from this defeatist attitude. Or is less honest?

I should mention that the Helpdesker was polite and responsive, I'm just hoping they were wrong. Can an Afrihost rep soothe my concerns?
I don't know about the slower packages but I'm on the 40mb Pure DSL and get about 41-42 down and 9.5ish up. Perhaps the helpdesk person was a bit confused. Hopefully @AfriNatic can help you out
 
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