belator
Well-Known Member
I've had an Afrihost account for a while. My first product with them was a 1G capped ADSL.
For many years, I didn't use them as I have a different fibre provider at my home.
Earlier in the year, I invested in a property and decided to rent it out "with internet".
The building has Openserve overhead fibre. I logged into my Afrihost account and applied for a 100Mb premium service, and waited. First I was told there's no service at that address. After much too and fro, an Openserve contractor eventually arrived on site with an ONT, ran the drop fibre next to the existing telephone line and tried to make it work.
He then disappeared like a big pin. A couple of months (literally) later an Openserve tech returned to finish the job. That was either last week, or the week before.
With the job done and the "B number" in hand, I tried to log into the Afrihost client zone. That's where the fun started.
They sent an OTP to my cellphone. It never arrived.
They send an OTP to my email address. It arrives once the OTP's timed out.
Repeat as above, many times.
This is where I've been for the past couple of weeks.
Round and round the merry go round we go.
I eventually emailed the B number to their accounts staff.
I've tried the app. That works, I can see the service there, but I can't see my PPPOE password. I've also not received the PPPOE details via email.
Meanwhile, their accounts department is on my case. Ironically, their emails do arrive. They unsuccessfully tried to bill me and extract money from me. I'm not paying for a service that I can't use. In fact I've just received an email from them telling me that they will be suspending my account for non payment.
At one point the accounts guys then sent me a password reset email. But guess what? No OTP. So that's not an option either.
How do I fix the problem? The accounts keep saying it's been escalated to the development team.
Bottom line: Afrihost's SMS platform isn't working for me.
Afrihist's admin / accounts mail system is taking too long to deliver mails. The email OTPs arrive after the login page has timed out.
I don't know if I'm just unlucky, or if this is a general problem.
Meanwhile, I've got a tenant who's getting fidgety. The guys who do my internet at home have stepped up and put an antenna on the roof of the house until I can resolve the mess with Afrihost. The tenant's getting his 100Mb, "but it's not fibre".
I need to sort this out and I'm losing faith in Afrihost.
How do I go about getting Afrihost to release this line so that I can move this line to another ISP?
Considering the fact that I'm unable to use the service, can Afrihost refuse to release the line, claiming that I owe them money?
For many years, I didn't use them as I have a different fibre provider at my home.
Earlier in the year, I invested in a property and decided to rent it out "with internet".
The building has Openserve overhead fibre. I logged into my Afrihost account and applied for a 100Mb premium service, and waited. First I was told there's no service at that address. After much too and fro, an Openserve contractor eventually arrived on site with an ONT, ran the drop fibre next to the existing telephone line and tried to make it work.
He then disappeared like a big pin. A couple of months (literally) later an Openserve tech returned to finish the job. That was either last week, or the week before.
With the job done and the "B number" in hand, I tried to log into the Afrihost client zone. That's where the fun started.
They sent an OTP to my cellphone. It never arrived.
They send an OTP to my email address. It arrives once the OTP's timed out.
Repeat as above, many times.
This is where I've been for the past couple of weeks.
Round and round the merry go round we go.
I eventually emailed the B number to their accounts staff.
I've tried the app. That works, I can see the service there, but I can't see my PPPOE password. I've also not received the PPPOE details via email.
Meanwhile, their accounts department is on my case. Ironically, their emails do arrive. They unsuccessfully tried to bill me and extract money from me. I'm not paying for a service that I can't use. In fact I've just received an email from them telling me that they will be suspending my account for non payment.
At one point the accounts guys then sent me a password reset email. But guess what? No OTP. So that's not an option either.
How do I fix the problem? The accounts keep saying it's been escalated to the development team.
Bottom line: Afrihost's SMS platform isn't working for me.
Afrihist's admin / accounts mail system is taking too long to deliver mails. The email OTPs arrive after the login page has timed out.
I don't know if I'm just unlucky, or if this is a general problem.
Meanwhile, I've got a tenant who's getting fidgety. The guys who do my internet at home have stepped up and put an antenna on the roof of the house until I can resolve the mess with Afrihost. The tenant's getting his 100Mb, "but it's not fibre".
I need to sort this out and I'm losing faith in Afrihost.
How do I go about getting Afrihost to release this line so that I can move this line to another ISP?
Considering the fact that I'm unable to use the service, can Afrihost refuse to release the line, claiming that I owe them money?
That's a pretty terrible experience, and not at all the type of experience that I want you to have. There were some intermittent issues with the OTPs, but these should have been resolved. 
