Afrihost Slow Uncapped

gregmcc said:
We need some sort of official answer - is the slowness caused by the IS 'issues' or the your over 60GB so we'll throttle you issue.

Tick tock...tick tock....time is running out for them!
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Definitely not IS - unless IS is working on Afrihost alone - because my Axxess account is fine.
 
How is the Axxess uncapped account? I know they are shaping during office hours, but to what extent?
 
So my line which was severely throttled has return back to normal business hrs performance.
Has any1 experienced the improvement?
 
dasdk said:
So my line which was severely throttled has return back to normal business hrs performance.
Has any1 experienced the improvement?
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Yes indeed, my speed is normal again... time will tell for how long.
 
lol at Afrihost
hmm smells like IS a few years back, too much promise, too little deliverence.
 
Well it seems this isnt over because i am getting benchmark speeds of 4 kbs ...after 16 gigs yipee Afrihost uncapped rocks ...............NOT
 
Venom~ said:
Well it seems this isnt over because i am getting benchmark speeds of 4 kbs ...after 16 gigs yipee Afrihost uncapped rocks ...............NOT
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same here. standing at 17GB.

feels like dail up agian.

damn this sux
 
Got this email this afternoon after I submitted a ticket titled "Extremely slow 384 uncapped" because on average I've been browsing/streaming/http downloading at 3-5kbps since the weekend.

Hi ******


I trust that you are well:)


I have taken a look at your account and see that you have been throttled your usage is now 19GB for the month.

I have posted a guide on a 4mbps line as to give a basic outline as to the reasons for throttling on accounts.

You can also visit our website and see uncapped FAQ's which will give you more definitive answers as to the reasons why we are throttling account and also particular thresholds on various speeds.

Please drop us a mail or a call if we can be of any further assistance.


Kindest

Have a great day & please feel free to let me know if I can be of further assistance.

Warm regards.

Albert
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So they admitting to throttling before their so called 'untouched 30GB' policy? Plus I don't even have a 4mb line. Arrggh.
I've sent a email to have my account cancelled, this is unreal. I'm moving to MWeb.
 
Steve-o88 said:
Got this email this afternoon after I submitted a ticket titled "Extremely slow 384 uncapped" because on average I've been browsing/streaming/http downloading at 3-5kbps since the weekend.

So they admitting to throttling before their so called 'untouched 30GB' policy? Plus I don't even have a 4mb line. Arrggh.
I've sent a email to have my account cancelled, this is unreal. I'm moving to MWeb.
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It's 10GB or something stupid like that for a 384kbs circuit
 
The same thing is happening to me, done 17 Gbs and it's extremely extremely slow! Afrihost, are you guys serious? I can understand 30Gbs for 384 even but half? Honestly?
 
@ laraito....Afrihost gets their ADSL from IS, IS throttles 384 @ 15gigs......I think IS is coming under fire.
 
MickZA just sent me this info in another thread concerning slow speeds:

From my axxess control panel:

Network Notice
All IS-linked services will experience slow responses due to an upstream issue. ETR is unknown at present, but we will update this notification as soon as we have more information.
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MyWorld said:
Could the Afrihost uncapped users please state what is "slow", what is your speeds like for:
http?
ftp?
Rapidshare?
Torrents?
News servers?
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On my 512 Line:
1. HTTP works, but don't try to download something, the QoS Rules kick in and kill of all HTTP then...
2. FTP, local ftp.is was alright, but it was heavily shaped during the day... <=20kB/sec
3. Rapishare see point 1.
4. Torrents, worked better than Newshost, since news.is.co.za is the worst bullcrap server out there, but the ports were also subject to very heavy shaping.
5. See point 4.

I did 16GB.... and now my line is so slow, GMAIL has to load in basic html view.... now that's saying something...

I finally gave up, sent through my cancellation, and now I'm back to capped accounts.... life is bliss....
 
This is all I got from them:

Thank you for the emails.:)

Our apologies for the slow speeds you currently have and the bad service levels as well.
We are looking into the reports that some of our customers are submitting concerning speeds and hope to resolve the issue asap.

We also acknowledge that you expect a better service from your ISP and will endeavour to improve on this once again. Kindly accept our apologies.


Have a great day & please feel free to let me know if I can be of further assistance.

Warm regards.

Nhati
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AnthonyZA said:
@ laraito....Afrihost gets their ADSL from IS, IS throttles 384 @ 15gigs......I think IS is coming under fire.
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Not according to Afrihost. Unlike other ISPs who are just reselling the "IS basic uncapped" package, they have their own IS bandwidth pipe, and manage their own shaping and throttling. Although "mismanage" would be a more appropriate word.
 
zimdazz said:
This is all I got from them:
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That smiley face makes me want to rather stay with them - think I'll go and undo my cancellation through the clientzone now before it's too late. No wait...
 
my speeds bumped up to 30KBps last night again, luck or relaxed throttling?
 
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