Afrihost Support a NO GO!

3

3Com

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Hi,

I really hate doing this to Afrihost, but their support / accounts departments are fairly useless when it comes to email support and even submitting a ticket thru the control panel.

After finding out that my account has been suspended again (the 3rd time this month), i called their accounts department. I started talking to this lady explaining that i dont owe the company any funds as i always make payment via Credit Card, although i also have a debit account for debit orders.

She said that i didn't make the payment and that i still owe them (and a extra R 150 for re-connection!). WTF! Dont you people get your statements when people make payment via Credit Card! Although you also tried debiting my debit account (be a clever man, always open a account where all your debit order run, only put funds in when you know there will run debit orders or the peeps will take your funds). This transaction came back unpaid cause I AM CLEVER! I ONLY ADD FUNDS WHEN I KNOW I MUST PAY A DEBIT ORDER.

With a full back-track and a few months statements that i had to go get from the bank, then calculating the funds i have already paid against their statement, guess what, I DONT OWE AFRIHOST A DIME.

Now, after waiting more than 8 hours for the 1sticket, and about 6 hours for the second and 2 hours for the third, no response! And whats up the the high charges? R150 for re-connection? are you mad?

Lets see if they do respond and fix this problem, i am sure there are more people that has experienced the same problems with their system. Rather get rid of the Credit Card payment option on your website so that you know when people has made payments to your account.
 
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Yeah man mee too. I was like WTF when I found out I had to pay 150 bucks in reconnection charges.
I already spent 145 bucks on 10GB for a special and so I had to fork out the extra money.

I changed to credit card payment now, no more debit orders...
 
3Com said:
Hi,

I really hate doing this to Afrihost, but their support / accounts departments are fairly useless when it comes to email support and even submitting a ticket thru the control panel.

After finding out that my account has been suspended again (the 3rd time this month), i called their accounts department. I started talking to this lady explaining that i dont owe the company any funds as i always make payment via Credit Card, although i also have a debit account for debit orders.

She said that i didn't make the payment and that i still owe them (and a extra R 150 for re-connection!). WTF! Dont you people get your statements when people make payment via Credit Card! Although you also tried debiting my debit account (be a clever man, always open a account where all your debit order run, only put funds in when you know there will run debit orders or the peeps will take your funds). This transaction came back unpaid cause I AM CLEVER! I ONLY ADD FUNDS WHEN I KNOW I MUST PAY A DEBIT ORDER.

With a full back-track and a few months statements that i had to go get from the bank, then calculating the funds i have already paid against their statement, guess what, I DONT OWE AFRIHOST A DIME.

Now, after waiting more than 8 hours for the 1sticket, and about 6 hours for the second and 2 hours for the third, no response! And whats up the the high charges? R150 for re-connection? are you mad?

Lets see if they do respond and fix this problem, i am sure there are more people that has experienced the same problems with their system. Rather get rid of the Credit Card payment option on your website so that you know when people has made payments to your account.
Click to expand...

Slightly off-topic, I guess, but don't bounced debit-orders incur a bank charge of R50-odd?

Hopefully Afrihost sorts this out, because that's just a bit pathetic.
 
It is now 12:30am on the 13th February 2010, I have not yet received any response from Afrihost since i have opened 3 support tickets. It looks to me that someone in their support devision (i might be wrong, but this is the feeling i get) are ignoring the tickets i have send to them. I have also emailed the CEO, Moche and the accounts department to sort this matter. Also no response.

I am now highly irritated by the service i get from Afrihost, and this will effect business with them in the future.
 
3Com said:
It is now 12:30am on the 13th February 2010, I have not yet received any response from Afrihost since i have opened 3 support tickets. It looks to me that someone in their support devision (i might be wrong, but this is the feeling i get) are ignoring the tickets i have send to them. I have also emailed the CEO, Moche and the accounts department to sort this matter. Also no response.

I am now highly irritated by the service i get from Afrihost, and this will effect business with them in the future.
Click to expand...

I logged a call as well before 8pm via ticket, and have had no response! I have captured screens of my support logs and will testify to them. Afrihost is a fail in support!!!

PS for those of you numb nuts, who wish to lamb bast us, we have a right to speak out!
 
Gian are you awake? Or are you only awake o mention special deals for the elite. Your marketing ploy is ...... fail!
 
Its now 12pm on the 13th February 2010, after more than 24 hours since i have opened the first 2 support tickets there are no response from Afrihost.

This is pathetic! The problem with the account is firstly on your side and now avoiding me to sort this out, its not going to help and call in to the support department cause how should i then send detailed information to your accounts department.
 
I once had an issue with my account at AfriHost. Unlike just logging a ticket, I phoned them and the problem was sorted out almost immediately.

I found their service proffesional, remember that the finances people only probably work from Monday to Friday 8am to 5pm.
 
iblade said:
I once had an issue with my account at AfriHost. Unlike just logging a ticket, I phoned them and the problem was sorted out almost immediately.

I found their service proffesional, remember that the finances people only probably work from Monday to Friday 8am to 5pm.
Click to expand...

I did, but the lady appointed at the accounts department can do her job correctly, she cant get the statements right of the credit card payments and those of the debit orders and do a simple calculation.
 
Their email support should be just as professional as telephone support. It is perfectly acceptable to expect a timeous accurate response through email.
 
It is now over 24 hours for the first two support tickets and 24 hours for the 3rd support ticket, also noticed some activity on my bank account, seems to me they are taking funds out of the account without any notice. However my account is paid in full according to my bank statements and the statement i received from them, still suspended and still owing them funds, now how does Afrihost doe business? i guest they need to be audited!
 
UPDATE: Moshe has responded to me on HelloPeter around 8pm today. Hopefully we can sort this issue out as he will call me tomorrow.
 
UPDATE: Moshe just phoned me to get this accounts sorted, everything is sorted now. Thanks Afrihost, superb! You just need to work on the support department to get back to us please, i think its now almost reaching 48 hours since i have opened the first support ticket.
 
The problem is the support staff reads the accounts department emails and reply to it. WTF... if it is addressed to accounts dont email a person back from support with useless info - email someone back from accounts with a solution.

+ 1 here
 
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