Afrihost Support Trial Forum

rpm

rpm

Admin
Staff member
Joined
Jul 22, 2003
Messages
66,805
Reaction score
5,057
Location
Johannesburg
Hi there

We have launched the Afrihost Support Trial Forum, where the Afrihost reps can solve problems of users, close threads, and the like.

We want to test if a dedicated ISP support forum has value, and would make it easier for members to get issues resolved.

Rather than use a single thread, each support issue can now have a separate thread (similar to a support ticket).

We will run it for a month, and then ask users to vote on whether it has value or not.

Please Note: The Afrihost Reps have mod rights in this forum, and may delete posts which are not constructive. You are welcome to continue to post these views in the general ISP forum, like previously.
 
rpm said:
Please Note: The Afrihost Reps have mod rights in this forum, and may delete posts which are not constructive. You are welcome to continue to post these views in the general ISP forum, like previously.
Click to expand...

This is the real reason this forum was created, wasn't it? So the AfriHost reps can just quietly sweep any posts they don't want to deal with under the rug.

A big +1 for consumers. /s
 
Zoopy said:
This is the real reason this forum was created, wasn't it? So the AfriHost reps can just quietly sweep any posts they don't want to deal with under the rug.

A big +1 for consumers. /s
Click to expand...

That's definitely not the intention of this Sub-Forum.

We're here to help, that will always be our priority. :)
 
Purply said:
I like the idea, plenty positives and some minor negatives
Click to expand...

It's definitely something we are interested in trying out, and I sincerely hope that it works out well! :D
 
more sucking up to a single ISP that already gets tons of free publicity while haemorrhaging forum members (not sure about subscribers and dont actually care TBH)

while I dont mind the idea of a dedicated sub forum like this, and I would like to see it succeed. I am worried about the amount of attention myBB is giving AH, it is feeling very bias...
 
A thread per user or per issue?
Opening 20 threads due to the same issue, e.g. the high latency last night, would be the equivalent of there being 20 threads discussing the same news article.
 
Baxteen said:
more sucking up to a single ISP that already gets tons of free publicity while haemorrhaging forum members (not sure about subscribers and dont actually care TBH)

while I dont mind the idea of a dedicated sub forum like this, and I would like to see it succeed. I am worried about the amount of attention myBB is giving AH, it is feeling very bias...
Click to expand...

We've always worked very closely with MyBB in a number of aspects, but these opportunities are available to any other ISP. I think we may have a slightly more active Thread than the other ISPs though, so I guess it made sense in that light. :)
 
my only concern is that the "today's posts" section turns into 30 posts about people being throttled on AH.
 
AfriGenie said:
We've always worked very closely with MyBB in a number of aspects, but these opportunities are available to any other ISP. I think we may have a slightly more active Thread than the other ISPs though, so I guess it made sense in that light. :)
Click to expand...

And I've always said the reason AH is always so busy on this forum and has so many reps is because the quality of their service and network is so bad.
 
solid logic.

if the service was good, one rep could handle the queries...
 
Well ... so far ..... I am quite impressed on how they have handled my issue.

The mybb is rep is in constant communication with me and certainly has had AH technical keep me informed.
 
OMB said:
And I've always said the reason AH is always so busy on this forum and has so many reps is because the quality of their service and network is so bad.
Click to expand...

Agreed.

There will be a million posts next time AH decide to do something unprecedented in the industry (but a rinse-and-repeat for Afrihost) like throttle uncapped accounts to 6% of line speed, and start shaping capped accounts.

Can't we rather just start an afrihost support bulletin board which doesn't touch myBB at all? :p
 
TEXTILE GUY said:
Well ... so far ..... I am quite impressed on how they have handled my issue.

The mybb is rep is in constant communication with me and certainly has had AH technical keep me informed.
Click to expand...

You obviously got lucky
 
Baxteen said:
solid logic.

if the service was good, one rep could handle the queries...
Click to expand...

We get a great deal of questions about our products, package changes, billing queries and so forth. There are multiple peope on our Team, but generally only one of us is on here at a time and we try to keep an eye on things from 08h00 to 20h00.
 
Are afrihost paying anything for this support channel?
 
Baxteen said:
more sucking up to a single ISP that already gets tons of free publicity while haemorrhaging forum members (not sure about subscribers and dont actually care TBH)

while I dont mind the idea of a dedicated sub forum like this, and I would like to see it succeed. I am worried about the amount of attention myBB is giving AH, it is feeling very bias...
Click to expand...

Considering I was in the past 'kindly advised' by MyBB management that I am no longer welcome to post in AH's official support thread, I think we can safely say that ship has sailed.

They'll deny it, of course, but it's clear where this was heading and not surprising at all that AH is the ISP chosen to try out this new forum. It's not that the forum is a bad idea per se, but rather that giving AH moderating privileges in it is going to result in issues where bias is going to dominate. Considering they barely want to help frustrated customers posting in their threads, I don't see it ending well when they can simply delete those posts entirely.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X