Afrihost Uncapped ADSL Feedback (Pt2)

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From the looks of the first traceroute, there is either an exchange issue here or you're running something in the background.
When you ran the traceroutes was anything downloading in the background?
 
shreez said:
Afriguy,

I've been having an issue for weeks.
First with my line, then with your shaping, now it's back to my line (coupled with shaping nonsense).

Telkom finds no issues with my line, and since Friday it's been dropped from 10Mb to 8Mb, this morning from 8Mb to 7Mb, then again this morning by the brilliant Telkom tech from 7Mb to 4Mb and then tells me there is nothing wrong with my line.

Afrihost manages my line... when will this madness end????!!!
Can you please escalate this?

Ticket# TPP-384-92275
Click to expand...

We aren't spotting any obvious issues under your line. Telkom may be dropping your speed automatically to avoid congestion on the line :(
We'll escalate where possible.
 
AfriGuy said:
We aren't spotting any obvious issues under your line. Telkom may be dropping your speed automatically to avoid congestion on the line :(
We'll escalate where possible.
Click to expand...

Thanks, but actually one of your agents first dropped the speed on Friday night...
 
shreez said:
Thanks, but actually one of your agents first dropped the speed on Friday night...
Click to expand...

Also, when I called in on Saturday morning, I was given a golden nugget of information (or not).
The conversation went something like this:

Agent: Didn't you get the email?
Me: No, what email?
Agent: Well, the email advising our customers that the ADSL network has reached it's capacity. We have too many ADSL users now, and we have exhausted all of our bandwidth.
Me: Ok, please send me an email with this information.
Agent: Well, I just told you that we have no more capacity.
Me: Yes, I heard you, but please send this to me on an email.
Agent: Ok, no problem, I'll send you the mail.

Needless to say, I received no such email, however I have recorded the time of my call and the agent I spoke to.
 
shreez said:
Afriguy,

I've been having an issue for weeks.
First with my line, then with your shaping, now it's back to my line (coupled with shaping nonsense).

Telkom finds no issues with my line, and since Friday it's been dropped from 10Mb to 8Mb, this morning from 8Mb to 7Mb, then again this morning by the brilliant Telkom tech from 7Mb to 4Mb and then tells me there is nothing wrong with my line.

Afrihost manages my line... when will this madness end????!!!
Can you please escalate this?

Ticket# TPP-384-92275
Click to expand...

Probably not related, but I had this issue a few weeks ago. It was around for a while before I found the cause. Make sure your phone's/alarms etc have ADSL filters on them. We had someone replace an office phone which caused mayhem with my line syncing, even though the stats were normal, I couldn't sync more than 8meg.
 
shreez said:
Also, when I called in on Saturday morning, I was given a golden nugget of information (or not).
The conversation went something like this:

Agent: Didn't you get the email?
Me: No, what email?
Agent: Well, the email advising our customers that the ADSL network has reached it's capacity. We have too many ADSL users now, and we have exhausted all of our bandwidth.
Me: Ok, please send me an email with this information.
Agent: Well, I just told you that we have no more capacity.
Me: Yes, I heard you, but please send this to me on an email.
Agent: Ok, no problem, I'll send you the mail.

Needless to say, I received no such email, however I have recorded the time of my call and the agent I spoke to.
Click to expand...

That's what we've been thinking all along. :(
 
hilrap said:
HTML: 
C:\>tracert spiegel.de

Routenverfolgung zu spiegel.de [62.138.116.3]  über maximal 30 Abschnitte:

  1     7 ms     1 ms     1 ms  192.168.0.1
  2  4361 ms  2662 ms  2252 ms  105-236-1-193-esr-lo.mtnbusiness.co.za [105.236.
1.193]
  3   613 ms   410 ms   203 ms  ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
  4   526 ms   108 ms    29 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  5    51 ms    28 ms    16 ms  jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
  6   533 ms   614 ms   409 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  7  2070 ms     *        *     TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
  8     *        *        *     Zeitüberschreitung der Anforderung.
  9     *        *     2903 ms  rmwc-hmbg-de04-chan-1-0.nw.mediaways.net [195.71
.254.129]
 10   772 ms   894 ms   613 ms  rmwc-hmbg-de03-xe-0-0-2-0.nw.mediaways.net [62.5
3.2.50]
 11   430 ms   409 ms   409 ms  rmwc-gtso-de02-so-1-0-2-0.nw.mediaways.net [62.5
3.2.59]
 12   276 ms   359 ms   409 ms  xmws-gtso-de11-vlan-2.nw.mediaways.net [195.71.1
0.195]
 13   226 ms   409 ms   409 ms  62.138.116.3

Ablaufverfolgung beendet.

C:\>tracert google.com

Routenverfolgung zu google.com [74.125.136.138]  über maximal 30 Abschnitte:

  1     1 ms     1 ms    <1 ms  192.168.0.1
  2    20 ms    13 ms    13 ms  105-236-1-193-esr-lo.mtnbusiness.co.za [105.236.
1.193]
  3    67 ms    15 ms    16 ms  ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178
.17]
  4    42 ms    33 ms    57 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  5   302 ms   410 ms  1023 ms  jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
  6   818 ms   560 ms   872 ms  am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
  7  2736 ms  3890 ms     *     core2.ams.net.google.com [195.69.145.100]
  8     *        *        *     Zeitüberschreitung der Anforderung.
  9     *        *        *     Zeitüberschreitung der Anforderung.
 10  2434 ms   409 ms   614 ms  209.85.255.87
 11   787 ms  1228 ms  2252 ms  216.239.49.38
 12     *        *        *     Zeitüberschreitung der Anforderung.
 13  4386 ms     *        *     74.125.136.138
 14     *        *        *     Zeitüberschreitung der Anforderung.
 15     *        *        *     Zeitüberschreitung der Anforderung.
 16     *     3455 ms     *     74.125.136.138
 17  1844 ms  1023 ms   614 ms  ea-in-f138.1e100.net [74.125.136.138]

Ablaufverfolgung beendet.

C:\>tracert afrihost.co.za

Routenverfolgung zu afrihost.co.za [197.242.144.102]  über maximal 30 Abschnitte
:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2    19 ms    13 ms    12 ms  105-236-1-193-esr-lo.mtnbusiness.co.za [105.236.
1.193]
  3    20 ms    18 ms    18 ms  ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
  4    31 ms    14 ms    70 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  5    26 ms    17 ms    17 ms  jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
  6    23 ms    15 ms    16 ms  tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
  7    20 ms    17 ms    14 ms  tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
  8    19 ms    20 ms    18 ms  cms-gm.afrihost.com [197.242.144.102]

Ablaufverfolgung beendet.

* Zeitüberschreitung der Anforderung = Time Out

View attachment 74817
Click to expand...


Type this into cmd and let it run...

ping 105.236.1.193 -t
Click to expand...

After 5 min push control-c

Then post the entire window here, including the max min average...
 
hawker said:
That's what we've been thinking all along. :(
Click to expand...

Eggzachery!

Still, quite cheeky to say that and not back it up with an email.
I'm quite possibly going to request to have that call recording pulled.
 
Zertop said:
Probably not related, but I had this issue a few weeks ago. It was around for a while before I found the cause. Make sure your phone's/alarms etc have ADSL filters on them. We had someone replace an office phone which caused mayhem with my line syncing, even though the stats were normal, I couldn't sync more than 8meg.
Click to expand...

Thanks dude, but there is a filter in place which I actually did replace a few months ago when my previous filter died a horrible death :)
 
shreez said:
Also, when I called in on Saturday morning, I was given a golden nugget of information (or not).
The conversation went something like this:

Agent: Didn't you get the email?
Me: No, what email?
Agent: Well, the email advising our customers that the ADSL network has reached it's capacity. We have too many ADSL users now, and we have exhausted all of our bandwidth.
Me: Ok, please send me an email with this information.
Agent: Well, I just told you that we have no more capacity.
Me: Yes, I heard you, but please send this to me on an email.
Agent: Ok, no problem, I'll send you the mail.

Needless to say, I received no such email, however I have recorded the time of my call and the agent I spoke to.
Click to expand...

We definitely have capacity available on our network, I'm sorry about the incorrect info was passed onto you. I'll follow up with our team on this in the next few minutes.
As far as I'm aware we haven't sent out any mailers.

Please also PM me the conversation.
 
Last edited:
Looks like Afrihost not only got the Mweb users but also the Mweb helpdesk staff :/
 
AfriGuy said:
Fewer clients should be shaped, let's see how things go tonight :)
Click to expand...
With all due respect AfriGuy.....constantly saying it is making us believe it even less. I have no issue with shaping 06:00-18:00 Monday to Friday. But Sunday afternoons are not on. I'll forward you my previous post via PM. My feelings about this.
 
vangar316 said:
With all due respect AfriGuy.....constantly saying it is making us believe it even less. I have no issue with shaping 06:00-18:00 Monday to Friday. But Sunday afternoons are not on. I'll forward you my previous post via PM. My feelings about this.
Click to expand...

I agree with you 100% in terms of shaping over the weekend or very late at night is far from ideal - and we get that.
Trends are showing slightly less usage though, so improvements may start coming in.
 
shreez said:
Thanks dude, but there is a filter in place which I actually did replace a few months ago when my previous filter died a horrible death :)
Click to expand...

Even so, try unplugging the phone. Believe me, as an IT person, these stupid little filters can be easy to look over as they are just so obvious.
 
Zertop said:
Even so, try unplugging the phone. Believe me, as an IT person, these stupid little filters can be easy to look over as they are just so obvious.
Click to expand...

True, worth a shot.
The other filter which I replaced it with.... the actual cable with the RJ11 jack became separated from the filter after a gradual period of time, upon which it eventually became completely severed and then killed the connection altogether.

I guess I'll just wait for Telkom to come over though... no point in testing now that my line is sitting on 4Mb from 10.
 
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