Afrihost Uncapped ADSL Feedback (Pt2)

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snapple said:
Something's happened! Performance during the day today, and this evening, is much better than I've seen in the last 2 weeks. Getting reasonable speeds (Jhb area).
Click to expand...

We're seeing less usage and we've been able to open up shaping a lot more - which is what we've been predicting (though we'd hoped it would be a lot quicker than it has). We're seeing a continuous improvement, which is awesome.

Please, though, we'd really like to see more people scheduling torrents and downloads overnight. This will free up capacity to be less shaped during the day and peak times, and will also use our spare capacity overnight, which is pretty considerable. If we are able to use up that bandwidth over a 24 hour cycle, it will be a great motivator to make more improvements to the network - which will just be super awesome for everyone :)
 
jsheed_sa said:
traceroute google.com
traceroute: Warning: google.com has multiple addresses; using 173.194.69.102
traceroute to google.com (173.194.69.102), 64 hops max, 52 byte packets
1 router.lan (192.168.1.1) 25.188 ms 0.951 ms 0.808 ms
2 105-236-5-129-esr-lo.mtnbusiness.co.za (105.236.5.129) 13.768 ms 12.362 ms 9.099 ms
3 ipc-send-tb-3a.mtnbusiness.net (41.181.53.214) 24.691 ms 8.433 ms 8.353 ms
4 tb-dca-2.za--qux-c.za.mtnbusiness.net (41.181.198.188) 8.417 ms 45.196 ms 48.298 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 52.534 ms 67.070 ms *
6 196.44.31.106 (196.44.31.106) 93.478 ms 88.848 ms 66.548 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 191.268 ms 200.993 ms 210.376 ms
8 ls-pr-1.uk--ls-cr-1.uk-a.mtn.net (209.212.111.83) 272.953 ms 184.278 ms 192.205 ms
9 195.66.224.125 (195.66.224.125) 230.912 ms 194.653 ms 175.192 ms
10 * 209.85.240.61 (209.85.240.61) 265.447 ms 248.500 ms
11 * * 209.85.253.92 (209.85.253.92) 344.081 ms
12 72.14.242.166 (72.14.242.166) 326.264 ms
72.14.232.134 (72.14.232.134) 330.613 ms *
13 209.85.244.210 (209.85.244.210) 397.905 ms 372.969 ms
209.85.244.208 (209.85.244.208) 357.445 ms
14 216.239.48.53 (216.239.48.53) 209.807 ms 234.604 ms *
15 * * *
16 bk-in-f102.1e100.net (173.194.69.102) 283.028 ms 212.254 ms *

traceroute mweb.co.za
traceroute to mweb.co.za (196.2.63.110), 64 hops max, 52 byte packets
1 router.lan (192.168.1.1) 1.672 ms 1.027 ms 0.858 ms
2 105-236-5-129-esr-lo.mtnbusiness.co.za (105.236.5.129) 60.241 ms 38.398 ms 10.364 ms
3 ipc-send-tb-3a.mtnbusiness.net (41.181.53.214) 16.475 ms 10.453 ms 8.237 ms
4 tb-dca-2.za--qux-c.za.mtnbusiness.net (41.181.198.188) 8.352 ms 8.448 ms 49.246 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 44.424 ms * 113.512 ms
6 196.44.31.106 (196.44.31.106) 71.752 ms 52.200 ms 29.913 ms
7 nl-ha-2.za--rb-cr-1.za-a.mtnns.net (196.44.0.121) 79.929 ms 130.014 ms
196.44.0.74 (196.44.0.74) 82.184 ms
8 196-28-178-141.adsl.mweb.co.za (196.28.178.141) 10.027 ms 25.070 ms 19.467 ms
9 197-84-7-2.cpt.mweb.co.za (197.84.7.2) 139.003 ms 63.829 ms
197-84-7-1.cpt.mweb.co.za (197.84.7.1) 22.030 ms
10 197-84-5-238.cpt.mweb.co.za (197.84.5.238) 55.347 ms 31.990 ms 36.611 ms
11 196.28.178.66 (196.28.178.66) 19.877 ms 15.082 ms 11.507 ms
12 cte-core-sw2.vwol.net (196.41.144.35) 12.456 ms 11.770 ms 14.699 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
Click to expand...

Your second trace route has latency spikes all over the place, especially before you hit our network, thought he first one seems pretty normal. I would guess intermittent congestion on your exchange. We usually see sustained high latency on line faults :(
 
AfriMan said:
Your second trace route has latency spikes all over the place, especially before you hit our network, thought he first one seems pretty normal. I would guess intermittent congestion on your exchange. We usually see sustained high latency on line faults :(
Click to expand...

Tried the 'Fix My Line' option in the Client Zone. I assume thats a port reset?

Anyhow after doing that my packet loss is less, but I still seem to have a bit of latency. Coincidence maybe, i'll keep monitoring.

Thanks.
 
My speeds are p!ss poor tonight on both my Telkom and Afrihost account.
 
yes, same here ... 40kb/s max ... shaping policy 75% at the moment... hopefully it gets better after midnight.
 
too lazy to summarise this PM to afrigirl:

droplet said:
Afrigirl said:
Morning.

Sorry for the issues. I have resynced your line to 8Mbps and I added 4 Gb to your 1GB account. Please test tonight or whenever you can and get back to me.
Click to expand...

i did a tweak my line thingy (afrihost now bundles my line). i now sync to the server 10mb.
021 551 ****, milnerton, cape town
ADSL Router Results (Your Location)General Status
Current Downstream Sync
10012kbps
SNR (Signal-to-Noise Ratio)
14.0dB
Attenuation
37.9dB
DSLAM Results (Telkom Exchange)
Current Downstream Sync
1023kbps
SNR (Signal-to-Noise Ratio)
7.3dB
Attenuation
21.9dB

all results from about 21h00 to 22h34
all speedtests to saix cape town
all upload speeds consistent at about 0.86mb

on the uncapped 10mb account (********[email protected]):
shaped 75/75 (i have not downloaded anything wince joining afrihost!)
erratic speedtest results ranging from 2mb to about 6.5mb. most results around 3mb. i have just (21h39) done two consecutive speedtests of 8.4mb. i immediately tried a youtube video at 1080p and got a throughput of about 0.3mb. follow-up speedtest 7.4mb. youtube immediately 0.4mb. speedtest 7.6mb. different browser youtube highly erratic between 1.5 an 0.1mb (ave about 0.4mb). speedtest 4.2mb.

on the 1GB free account (********@afrihost.co.za):
21h54
speedtest 8.2mb, 7.8mb, 8.1mb. youtube about 3 to 3.5mb (still not fast enough to stream 1080p). speedtest 8.2mb, 8.6mb, 8.1mb. youtube other browser 4mb (no buffering), first browser just over 4mb. both simultaneously: total throughput of under 5mb. speedtest 8.4mb, 8.5mb, 8.2mb.

back to uncapped:
22h17
speedtest 7.8mb, 6.37mb, 6.9mb. youtube 0.3 to 0.4mb. other browser <0.3mb. speedtest 7.9mb, 6.0mb, 8.3mb. youtube <0.2mb.


clearly this there is something wrong with your realtime streaming management on the uncapped product.
Click to expand...
 
elesar said:
yes, same here ... 40kb/s max ... shaping policy 75% at the moment... hopefully it gets better after midnight.
Click to expand...

I think ADSL in general is under severe strain. Don't know how they're going to sort it out. Suppose it will get worse before it gets better.
 
jsheed_sa said:
Tried the 'Fix My Line' option in the Client Zone. I assume thats a port reset?

Anyhow after doing that my packet loss is less, but I still seem to have a bit of latency. Coincidence maybe, i'll keep monitoring.

Thanks.
Click to expand...

The "fix my line" does resync the line. As AfriMan said, it might be an exchange issue. We'll need a traceroute to see where the latency gets introduced. Keep monitoring and message us if the issue persists.
 
FalconZA said:
"Shaping Policy: No Shaping Applied"

but still get slow streaming speeds :( (netflix cant hold 480p on a 4meg)
Click to expand...

There might be another issue. Please send a private message with your username and I can find out if everything is ok on your line.
 
Hush9300 said:
I think ADSL in general is under severe strain. Don't know how they're going to sort it out. Suppose it will get worse before it gets better.
Click to expand...

I hope it gets better sooner. Message us if you have any problems.
 
elesar said:
yes, same here ... 40kb/s max ... shaping policy 75% at the moment... hopefully it gets better after midnight.
Click to expand...

Sorry for the troubles yesterday. We were unshaping after midnight.
 
@Afriperson

Mweb's noticeboard reports:

Outage Num:17150
Telkom ADSL outage affecting Clareinch - Claremont, Newlands, Kennilworth, Greenford Estate, Crawford, Wynberg ( 021 - 657, 671, 674, 683 )
Telkom ADSL services in the following area may be Inaccessible : Clareinch - Claremont, Newlands, Kennilworth, Greenford Estate, Crawford, Wynberg ( 021 - 657, 671, 674, 683 )
Start Date:2013-10-09 07:25:32
End Date:
Status:Open
Click to expand...

But nothing is shown on the Afrihost noticeboard.

Is this because it only affects Mweb or would this issue also affect Afrihost users?
 
bekdik said:
@Afriperson

Mweb's noticeboard reports:



But nothing is shown on the Afrihost noticeboard.

Is this because it only affects Mweb or would this issue also affect Afrihost users?
Click to expand...

We don't list Telkom outages on our noticeboard just yet :(
 
Definitely improvement in shaping. On 102GB usage so far this month and no/less shaping for most of the day.
 
Lydon said:
Definitely improvement in shaping. On 102GB usage so far this month and no/less shaping for most of the day.
Click to expand...

That's really good news, we're starting to see more and more positive comments starting to come through on the thread :) The trend seems to be continuing of slightly lower traffic patterns.
 
why am I not shaped now on my home product, when I am not home..., but in the evenings when I am home trying to use my home account at 10pm I cant even game or load web pages, I dont care about p2p then, it can be dead after hours for all I care, I just need everything to be as good as it was 2 months ago...
 
vaalpens said:
why am I not shaped now on my home product, when I am not home..., but in the evenings when I am home trying to use my home account at 10pm I cant even game or load web pages, I dont care about p2p then, it can be dead after hours for all I care, I just need everything to be as good as it was 2 months ago...
Click to expand...

Shaping can continuously change throughout the day depending on the network load in your particular region. You may see your account become shaped the later it gets in the morning when more clients connect.
Are you having issues with your realtime services after hours?
 
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