Afrihost Uncapped ADSL Feedback (Pt2)

Status
Not open for further replies.
O

onlyme

Senior Member
Joined
Nov 11, 2005
Messages
509
GreatD7007 said:
Guys with all due respect, the Afriteam are doing there best... Real time services are flying and are stable and shaping is only occurring mainly due to the demand the network is experiencing. Just be a little bit more patient, the IPC's will be upgraded with more capacity not long from now. Honestly Afrihost is terrific and there doing a splendid job, they can't be compared to other ISP's.

Not long from now the shaping will ease, just hang in there guys. :)
Click to expand...

I and I'm sure most others who have posted issues in this thread fully appreciate the level of customer service Afrihost is providing, but to be fair, we are all paying for a service, that many of us are simply not getting.

Now asking us to be patient is all good and well, but then Afrihost should reciprocate and also be patient until the upgrades are completed before asking for us to pay for said service.
 
aybbleek

aybbleek

Expert Member
Joined
Sep 9, 2013
Messages
1,612
onlyme said:
I and I'm sure most others who have posted issues in this thread fully appreciate the level of customer service Afrihost is providing, but to be fair, we are all paying for a service, that many of us are simply not getting.

Now asking us to be patient is all good and well, but then Afrihost should reciprocate and also be patient until the upgrades are completed before asking for us to pay for said service.
Click to expand...

We should pay for the percentage of our line speed we are given! I'd only pay 6.25% of my monthly bill :D
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
aybbleek said:
We should pay for the percentage of our line speed we are given! I'd only pay 6.25% of my monthly bill :D
Click to expand...

Hehe :)
Remember that these percentages only shape non-realtime services - your realtime services are left untouched.
 
O

onlyme

Senior Member
Joined
Nov 11, 2005
Messages
509
AfriGuy said:
Hehe :)
Remember that these percentages only shape non-realtime services - your realtime services are left untouched.
Click to expand...

That may be Afrihosts intention, but the reality is very different. It could be related to the lack of capacity at the moment, but I found that simple browsing was so slow as to be unusable, and real time Http/SFTP downloads have been consistently stuck at 10-15kb/s at best.

Speed tests with Speedtest.net (using a script on a Linux Server) also support the fact that even if real time speeds are not specifically shaped, the load on Afrihosts Uncapped network seems to outweigh it's capacity to the point that even the unshaped protocols are slowed to a crawl during peak hours.

It's good to know that Afrihost is aware of the issue and is doing everything they can to resolve that problem, and since you are dependent on Telkom to a certain extent to help resolve the issue, we can't really blame you for taking longer to fix it than what we all would like.

However it's not completely fair for Afrihost to continue to ask those of us affected by thisto simply be patient, payup and wait.
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
onlyme said:
That may be Afrihosts intention, but the reality is very different. It could be related to the lack of capacity at the moment, but I found that simple browsing was so slow as to be unusable, and real time Http/SFTP downloads have been consistently stuck at 10-15kb/s at best.

Speed tests with Speedtest.net (using a script on a Linux Server) also support the fact that even if real time speeds are not specifically shaped, the load on Afrihosts Uncapped network seems to outweigh it's capacity to the point that even the unshaped protocols are slowed to a crawl during peak hours.

It's good to know that Afrihost is aware of the issue and is doing everything they can to resolve that problem, and since you are dependent on Telkom to a certain extent to help resolve the issue, we can't really blame you for taking longer to fix it than what we all would like.

However it's not completely fair for Afrihost to continue to ask those of us affected by thisto simply be patient, payup and wait.
Click to expand...

The overall experience definitely shouldn't be hampered. Our network is setup in such a way that we simply cannot shape realtime services. If this is being affected we'll need to investigate this as a separate issue.

Have you chatted to our team about the poor results you're seeing?

Again, we are waiting for the rest of our capacity to be pushed live - however shaping can be expected during peak hours or when the network is busy, this is a necessity on any home based Uncapped service.
 
C

cerebos

Member
Joined
Jan 9, 2014
Messages
22
Hi Afri* :) Know realtime services aren't shaped - any idea if that would include Netflix? Took a hit on streaming quality when the shaping in the South returned; turbo boost *does* seem to influence it...
 
V

vicv

Expert Member
Joined
Aug 1, 2013
Messages
2,169
cerebos said:
Hi Afri* :) Know realtime services aren't shaped - any idea if that would include Netflix? Took a hit on streaming quality when the shaping in the South returned; turbo boost *does* seem to influence it...
Click to expand...

Via tests that I have done myself while using UnoDNS, shaping didn't affect streaming Netflix / Hulu.
 
J

JohnJuniorV3

Expert Member
Joined
Dec 21, 2011
Messages
1,463
Hi Afri*

I am currently on a 4mb Uncapped Package, my line only sync's at 2.5-3mb. I would like to move to a 2mbps business account. Both products are R397. Is there any possible way I could change packages without waiting till February?

Thanks
Oliver
 
V

vicv

Expert Member
Joined
Aug 1, 2013
Messages
2,169
oliverwww said:
Hi Afri*

I am currently on a 4mb Uncapped Package, my line only sync's at 2.5-3mb. I would like to move to a 2mbps business account. Both products are R397. Is there any possible way I could change packages without waiting till February?

Thanks
Oliver
Click to expand...

Change it in Clientzone
 
H

Hogrod

Expert Member
Joined
Mar 24, 2005
Messages
1,869
If I want to switch from a capped 150gig account to a 4meg uncapped bundle, how will it work?
Will I be able to give back the capped data not used, and have the credit applied to the 4meg uncapped bundle?
 
V

vicv

Expert Member
Joined
Aug 1, 2013
Messages
2,169
Hogrod said:
If I want to switch from a capped 150gig account to a 4meg uncapped bundle, how will it work?
Will I be able to give back the capped data not used, and have the credit applied to the 4meg uncapped bundle?
Click to expand...

Data should fall away. Better use it then switch.
 
P

pjjdp

Expert Member
Joined
Mar 25, 2004
Messages
2,101
how is YouTube for everybody? mine is buffering at 144p.

no shaping applied
no exchange congestion at present.
 
Status
Not open for further replies.
Top