Afrihost Uncapped ADSL Feedback (Pt2)

[vicv]

AfriGuy, any idea why this might be going on:

Local: http://speedtest.ookla.com/result/2469526746.png (high ping, but good speed)
Intl: http://speedtest.ookla.com/result/2469527585.png (low ping, but really low speed?)

This was tested on my 10mbps home uncapped package, but my AH capped package yields pretty much exactly the same results.

Traceroutes are all normal.

EDIT: And yup, kripstoe - you clearly jynxed it

EDIT2: This has been going on for the last 3 days or so - I suspect that's why my Netflix was giving issues - refer to earlier PM.

The local latency could be line related, please post a tracert here. With the international speed it could depend on which server you test to, try some different servers.

 

[lilggg]

Is anybody else having issues with their uncapped accounts? Mine just randomly stops working for hours, can't ping or load anything, but my 1gb free works. This is the 2nd or 3rd day it's done this.

 

[AfriGuy]

Kripstoe, come over here. We need to.... talk.

And nope, just discovered this now. Will mail to Kyle in the morning - but the high local latency is only the first issue, the second being the low international speed.

Cool, the more info our team has the better

 

[AfriGuy]

Is anybody else having issues with their uncapped accounts? Mine just randomly stops working for hours, can't ping or load anything, but my 1gb free works. This is the 2nd or 3rd day it's done this.

We aren't seeing any general issues from our end, I've just replied to your PM though

 

[aktor]

The local latency could be line related, please post a tracert here. With the international speed it could depend on which server you test to, try some different servers.

2nd hop was 8ms at the time of the test, so the line was fine. However, since 6pm it's jumped to over 200ms on the DSLAM hop. And this 4 days after Telkom upgraded the exchange. What the actual hell.
Sigh. Another PM to TelkomZA, I guess.

You're off the hook, kripstoe

 

[vicv]

2nd hop was 8ms at the time of the test, so the line was fine. However, since 6pm it's jumped to over 200ms on the DSLAM hop. And this 4 days after Telkom upgraded the exchange. What the actual hell.
Sigh.

Exchange upgrades have caused alot of congestion. Could be that this is the case with your line.

 

[AfriGuy]

2nd hop was 8ms at the time of the test, so the line was fine. However, since 6pm it's jumped to over 200ms on the DSLAM hop. And this 4 days after Telkom upgraded the exchange. What the actual hell.
Sigh. Another PM to TelkomZA, I guess.

You're off the hook, kripstoe

That sucks Please keep running these tests, we may need to log a fault here though.
I have to agree with vicv too - since the line speed upgrades I've personally noted a big jump in exchange congestion related queries.

 

[aktor]

Exchange upgrades have caused alot of congestion. Could be that this is the case with your line.

Yes, but they were apparently upgrading the backhaul of this particular exchange as well. Clearly they messed that up somehow.

 

[vicv]

Yes, but they were apparently upgrading the backhaul of this particular exchange as well. Clearly they messed that up somehow.

Leave it to Telkom to break something that works.

 

[aktor]

That sucks Please keep running these tests, we may need to log a fault here though.
I have to agree with vicv too - since the line speed upgrades I've personally noted a big jump in exchange congestion related queries.

AH isn't managing my line, I assume you meant log a line fault? In which case, I wish - but I'll have to do that grunt work myself
As for the congestion, see my reply to vicv.

 

[aktor]

Leave it to Telkom to break something that works.

Well, the backhaul always kinda sucked on this exchange, which is why I was so happy when I was told the DSLAM as well as the actual backhaul was going to be upgraded, getting rid of the already existing congestion and bumping the ADSL speed up to 10mbps at the same time. Basically an ATM -> MetroEthernet upgrade.

Well, my speed was bumped up to 10mbps, all right, but I suspect they're still using a piece of fish line for a backhaul.

Pretty damn ironic, since near the end of last year, Telkom dug up my driveway to lay massively thick fibre cables (I live next to the exchange, and the main lines pass underneath my driveway). Maybe I should just "tap" into that... hmm.

 

[Wraithlord]

Hi Afriman,

I'm experiencing some pretty horrible speeds at the moment. Everything is crawling along .

http://www.speedtest.net/my-result/3253552724

I've done a couple of tracerts and it appears as if it may be exchange related:

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms 3 ms <1 ms 192.168.0.1
2 171 ms 160 ms 105 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
3 440 ms 392 ms 185 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 234 ms 233 ms 404 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 * 11 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 11 ms 11 ms 11 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 119 ms 73 ms 115 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 * 56 ms 29 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
9 57 ms 41 ms 62 ms ge10-1-9sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.12]
10 64 ms 113 ms 36 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
11 57 ms 30 ms 75 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
12 230 ms 35 ms 35 ms cms-gm.afrihost.com [197.242.144.102]

Another trace:

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 51 ms 16 ms * 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
3 459 ms 238 ms 364 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 99 ms 71 ms 78 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 10 ms 10 ms 28 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 * 11 ms 19 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 32 ms 31 ms 32 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 29 ms 29 ms 30 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
9 30 ms 28 ms 30 ms ge10-1-9sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.12]
10 31 ms 63 ms 33 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
11 32 ms 34 ms 57 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
12 89 ms 33 ms 33 ms cms-gm.afrihost.com [197.242.144.102]

I initially thought it was shaping being applied, however know something was up when the speeds didn't increase after turbo-charging my connection.

 

[AfriGuy]

AH isn't managing my line, I assume you meant log a line fault? In which case, I wish - but I'll have to do that grunt work myself
As for the congestion, see my reply to vicv.

Then you'll have to get the fault logged, just make sure you provide enough info. Test it out on the Telkom guest account too

 

[AfriGuy]

Well, the backhaul always kinda sucked on this exchange, which is why I was so happy when I was told the DSLAM as well as the actual backhaul was going to be upgraded, getting rid of the already existing congestion and bumping the ADSL speed up to 10mbps at the same time. Basically an ATM -> MetroEthernet upgrade.

Well, my speed was bumped up to 10mbps, all right, but I suspect they're still using a piece of fish line for a backhaul.

Pretty damn ironic, since near the end of last year, Telkom dug up my driveway to lay massively thick fibre cables (I live next to the exchange, and the main lines pass underneath my driveway). Maybe I should just "tap" into that... hmm.

Do it! There must be a way to wire a router straight onto fibre. PM me if you get it right, I'm coming over

 

[AfriGuy]

Hi Afriman,

I'm experiencing some pretty horrible speeds at the moment. Everything is crawling along .

http://www.speedtest.net/my-result/3253552724

I've done a couple of tracerts and it appears as if it may be exchange related:

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms 3 ms <1 ms 192.168.0.1
2 171 ms 160 ms 105 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
3 440 ms 392 ms 185 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 234 ms 233 ms 404 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 * 11 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 11 ms 11 ms 11 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 119 ms 73 ms 115 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 * 56 ms 29 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
9 57 ms 41 ms 62 ms ge10-1-9sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.12]
10 64 ms 113 ms 36 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
11 57 ms 30 ms 75 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
12 230 ms 35 ms 35 ms cms-gm.afrihost.com [197.242.144.102]

Another trace:

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 51 ms 16 ms * 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
3 459 ms 238 ms 364 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 99 ms 71 ms 78 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 10 ms 10 ms 28 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 * 11 ms 19 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 32 ms 31 ms 32 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 29 ms 29 ms 30 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
9 30 ms 28 ms 30 ms ge10-1-9sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.12]
10 31 ms 63 ms 33 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
11 32 ms 34 ms 57 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
12 89 ms 33 ms 33 ms cms-gm.afrihost.com [197.242.144.102]

I initially thought it was shaping being applied, however know something was up when the speeds didn't increase after turbo-charging my connection.

Looks like a classic case of exchange congestion Do you mostly see these issues after hours?

 

[kripstoe]

Has the dust settled?

 

[aktor]

Has the dust settled?

Stop talking!

 

[Zertop]

Stop talking!

Haha guys.

 

[Zertop]

Do it! There must be a way to wire a router straight onto fibre. PM me if you get it right, I'm coming over

Me too

 

[aktor]

Me too

Now I feel like a pimp :/