iOS 7 (which cannot be cached locally because Apple doesnt support that in the case they stuffed up the software in some way)
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Afrihost Uncapped ADSL Feedback (Pt2)
- Thread starter bwana
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iOS 7 (which cannot be cached locally because Apple doesnt support that in the case they stuffed up the software in some way)
Morning Guys
I know the shaping is still a bugbear for most of you at the moment, and I just want you to know that we are taking it very seriously. We have setup a dedicated team who are working through all our rules and policies to make sure that everything is working the way that it should, and that we are giving as much bandwidth back to clients when there is available capacity.
Our main objective/concern as always is to deliver the best possible experience at all times. If there is any change that we can make to improve the situation, we'll be looking at the urgently. If there is an issue relating to capacity, then that will be addressed urgently. We don't believe that we have run out of capacity though, and we expect that our team will be able to improve the experience of all clients experiencing shaping now.
For now, we are still seeing most users being unshaped after midnight until about 7am, and we still strongly encourage everyone to make use of those off-peak hours for the torrents and heavy downloads, so that there is more available capacity to unshape during peak traffic. Every little bit helps
I know the shaping is still a bugbear for most of you at the moment, and I just want you to know that we are taking it very seriously. We have setup a dedicated team who are working through all our rules and policies to make sure that everything is working the way that it should, and that we are giving as much bandwidth back to clients when there is available capacity.
Our main objective/concern as always is to deliver the best possible experience at all times. If there is any change that we can make to improve the situation, we'll be looking at the urgently. If there is an issue relating to capacity, then that will be addressed urgently. We don't believe that we have run out of capacity though, and we expect that our team will be able to improve the experience of all clients experiencing shaping now.
For now, we are still seeing most users being unshaped after midnight until about 7am, and we still strongly encourage everyone to make use of those off-peak hours for the torrents and heavy downloads, so that there is more available capacity to unshape during peak traffic. Every little bit helps
AthenianOwl
Executive Member
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Hey, can I have a trial account, please? Thanks.
Thanks.pjjdp
Expert Member
lantic after hours will cover your from 6 pm till 6am , and weekends for R60 a month
unshaped/uncapped up to 40mpbs vdsl
Ok i see lantic also offers cheap capped adsl also now.
So you buy the 50gb account at R250 a month ( yes its R50 more then afrihost , but data rolls-over if not used)
https://www.lantic.net/connectivity/adsl/fat-pipe
Then you add this on the product
https://www.lantic.net/connectivity/adsl/uncapped-adsl/adsl-uncapped-bolt-on
So your adsl data will be a total of R310 , business hours you have 50gb to burn and afterhours you can go mad
This is starting to like like a viable option. I'm off to the @lantic thread to read their comments.
There is no lock in on the DSL line, so you can use a secondary ISP account. As I mentioned though, we are seeing much lighter demand and mostly unshaped traffic between midnight and 6-7am, so if you are prepared to schedule your downloads, you may not need to have a secondary account
It not what intend to be a normal experience. We are still analyzing and investigating traffic patterns to pick out trends that we can mitigate, and we currently have a team of external experts that we've hired to help us improve overall experience.
We hope to have this pinned down as quickly as possible
HapticSimian
Honorary Master
Shaping was at 18.8/6.25 when I went to bed last night, and at 75/75 when I woke at some time before 5, so I would think it safe to assume that I saw no unshaped time last night whatsoever. It dropped to 50/25 at some point - acceptable for daytime on a home account - and I really thought you were getting a handle on things this morning. Alas, there was a hiccup or two in refreshing a page a few minutes ago, and now it's back to our now-customary 18.8/6.25.
For ****'s sake.
For ****'s sake.
AfriFAIL
I love Afrihost like most of it's clients do.
However, I need you most when I have a problem, and that's when you are letting me down.
Everything is great, until something goes wrong.
I've had slow responses on my 10Mb/s uncapped line for the past week and a half.
A fault was logged with Telkom, and some random dude from Telkom called me, and then radio silence.
He expected me to tell him what the issue was....
Afrihost manages my line - pray tell why I need to speak to a Telkom tech????
I'm also being fed complete and utter rubbish from your first line guys.
I was emailed by someone named Daniele who could not string a sentence together if she tried; and then has the audacity to feed me BS about the acceptable use policy.
I have read and understood that before signing up; still does not explain why video streaming is suffering.
As per your AUP, real-time protocols (including streaming) will never be shaped or throttled.
Next, this morning I received a notification about increased latency on the DSL network.
When I checked the Afrihost website, this issue was reported on 19 September, and resolved on 20 September. Your agent is trying to BS me by sending me an outage which is a week old!!
Again, that outage would still not account for my issues.
Secondly, even my HTTP downloads are around 100KB/s. How do you explain that?
My Newsgroups downloads usually AVERAGE speeds of 1MB/s, which is why I love Afrihost (doesn't matter what time of day). Now these downloads are just above 400KB/s, but fluctuates further down.
I've just called in to escalate again.
What do I need to do to get some real support from Afrihost???
Refer to the following refs:
BLJ-758-11090
JON-242-61650
I love Afrihost like most of it's clients do.
However, I need you most when I have a problem, and that's when you are letting me down.
Everything is great, until something goes wrong.
I've had slow responses on my 10Mb/s uncapped line for the past week and a half.
A fault was logged with Telkom, and some random dude from Telkom called me, and then radio silence.
He expected me to tell him what the issue was....
Afrihost manages my line - pray tell why I need to speak to a Telkom tech????
I'm also being fed complete and utter rubbish from your first line guys.
I was emailed by someone named Daniele who could not string a sentence together if she tried; and then has the audacity to feed me BS about the acceptable use policy.
I have read and understood that before signing up; still does not explain why video streaming is suffering.
As per your AUP, real-time protocols (including streaming) will never be shaped or throttled.
Next, this morning I received a notification about increased latency on the DSL network.
When I checked the Afrihost website, this issue was reported on 19 September, and resolved on 20 September. Your agent is trying to BS me by sending me an outage which is a week old!!
Again, that outage would still not account for my issues.
Secondly, even my HTTP downloads are around 100KB/s. How do you explain that?
My Newsgroups downloads usually AVERAGE speeds of 1MB/s, which is why I love Afrihost (doesn't matter what time of day). Now these downloads are just above 400KB/s, but fluctuates further down.
I've just called in to escalate again.
What do I need to do to get some real support from Afrihost???
Refer to the following refs:
BLJ-758-11090
JON-242-61650
LCBXX
Honorary Master
Perhaps it is just me but regardless of how I am shaped, YouTube and HTTP browsing runs at max 1-Meg line speed and pings are nominal.
Current situation:
Account Status: Account Active
Shaping Policy: 25% Download/ 12.5% P2P
Latest IP Address: 105.236.XXX.XXX
Pinging 196.25.1.200 with 32 bytes of data:
Reply from 196.25.1.200: bytes=32 time=32ms TTL=242
Reply from 196.25.1.200: bytes=32 time=43ms TTL=242
Reply from 196.25.1.200: bytes=32 time=35ms TTL=242
Reply from 196.25.1.200: bytes=32 time=39ms TTL=242
These pings are with Office 365 downloading in the background at around 360Kb/s
EDIT: These are the pings after activating Turbocharge and giving it 5min to settle (Office 365 download cancelled):
Pinging 196.25.1.200 with 32 bytes of data:
Reply from 196.25.1.200: bytes=32 time=21ms TTL=242
Reply from 196.25.1.200: bytes=32 time=21ms TTL=242
Reply from 196.25.1.200: bytes=32 time=32ms TTL=242
Reply from 196.25.1.200: bytes=32 time=22ms TTL=242
Download speed 103KB/s
Current situation:
Account Status: Account Active
Shaping Policy: 25% Download/ 12.5% P2P
Latest IP Address: 105.236.XXX.XXX
Pinging 196.25.1.200 with 32 bytes of data:
Reply from 196.25.1.200: bytes=32 time=32ms TTL=242
Reply from 196.25.1.200: bytes=32 time=43ms TTL=242
Reply from 196.25.1.200: bytes=32 time=35ms TTL=242
Reply from 196.25.1.200: bytes=32 time=39ms TTL=242
These pings are with Office 365 downloading in the background at around 360Kb/s
EDIT: These are the pings after activating Turbocharge and giving it 5min to settle (Office 365 download cancelled):
Pinging 196.25.1.200 with 32 bytes of data:
Reply from 196.25.1.200: bytes=32 time=21ms TTL=242
Reply from 196.25.1.200: bytes=32 time=21ms TTL=242
Reply from 196.25.1.200: bytes=32 time=32ms TTL=242
Reply from 196.25.1.200: bytes=32 time=22ms TTL=242
Download speed 103KB/s
Last edited:
It's just you.
LCBXX
Honorary Master
Where are you based?
Pinging 196.25.1.200 with 1400 bytes of data:
Reply from 196.25.1.200: bytes=1400 time=94ms TTL=242
Reply from 196.25.1.200: bytes=1400 time=95ms TTL=242
Reply from 196.25.1.200: bytes=1400 time=79ms TTL=242
Reply from 196.25.1.200: bytes=1400 time=78ms TTL=242
Eish...it was at 75% Download/ 75% P2P when I checked first thing this morning. Now it's back down to 12.5% Download/ 6.25% P2P.
We've used 215GB and we're on a 10MB line...I hardly think that's ridiculous usage for a top-tier Home product
We've used 215GB and we're on a 10MB line...I hardly think that's ridiculous usage for a top-tier Home product
I can check your ClientZone to check if you were unshaped. I know our team was running some tests at around 4am this morning on shaping policies, but prior to that your policy would have been either unshaped (depending on your usage patterns) or much lighter than usual.
PM me and I'll check for you
That's what's supposed to happen.
The shaper shapes downloads and the likes. Browsing and Youtube should remain untouched.
I have noticed however, that the shaper (it's how it's written) will see large images, ie animated gif's, and the likes, as downloads, and shape seven kinds of snot out of it, and that's annoying, but otherwise my browsing is largely unaffected.
Eish...it was at 75% Download/ 75% P2P when I checked first thing this morning. Now it's back down to 12.5% Download/ 6.25% P2P.
We've used 215GB and we're on a 10MB line...I hardly think that's ridiculous usage for a top-tier Home product
It's never based on individual usage, i.e. it's not punitive. Our system calculates how many users (starting from the heaviest for each product tier) will need to be shaped to reclaim the bandwidth required to bring usage in line. But this can never be 100% guaranteed to work. Some users may be idle, some may not be using much bandwidth on current services, or there could be high bandwidth on protocols that we don't shape (like OS updates). So it reviews the amount of capacity and continues to increase shaping by number of clients and policy until we see usage back into our comfort zone - which is maximum bandwidth usage without risk of latency and high contention (and slow throughput). It means that if demand is excessive enough, we could shape any client to control usage.
Our aim to shape as few people as possible, as little as possible, for the shortest possible period - while giving the maximum amount of capacity we have available to clients.
HapticSimian
Honorary Master
I can check your ClientZone to check if you were unshaped. I know our team was running some tests at around 4am this morning on shaping policies, but prior to that your policy would have been either unshaped (depending on your usage patterns) or much lighter than usual.
PM me and I'll check for you
Dude, I understand you're just doing your job (which must suck at least a little at present), and you're just conveying what you can, but I frankly couldn't care less whether my connection was unshaped or not during the night.
Once my wife and I retire to bed for the night the only action on my connection would be the keep-alive pings from my router. Apart from a handful of times per year I don't schedule downloads during the night; it's just not how I use my connection to the 'web. What I do download I do either because of necessity - as much as any download can be such - or on a whim. As has been stated a few times, your home uncapped account has seen to my whims being met for a bloody long time, and I just want to get back to liking Afrihost again.
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