Afrihost Uncapped ADSL Feedback (Pt2)

[reactor_sa]

Guys stop ****ting in the afrihost thread, there's separate threads for Telkom, mweb, afrihost, Web Africa, plugged, axxess, open Web, etc.

 

[kripstoe]

Very frustrating already, I'm shaped to an unacceptable extent.

Is this perhaps a strategic move to frustrate user so much in order to upgrade to business accounts?

Pure speculation, but this has crossed my mind too. Partly because I'm considering the move to a business account. Somehow I don't think such a strategic move/business model will quite work.

 

[Reaper1242]

Very frustrating already, I'm shaped to an unacceptable extent.

Is this perhaps a strategic move to frustrate user so much in order to upgrade to business accounts?

I was wondering the same thing. I also had a thought that it might be a strategy to generate income by pushing people to pay for Turbocharges.

By the way, just to add my 2 cents. The last couple of days I've averaged 3KB/s on P2P and NNTP. On a 1meg connection. i envy the guys getting 15.

 

[vangar316]

Guys stop ****ting in the afrihost thread, there's separate threads for Telkom, mweb, afrihost, Web Africa, plugged, axxess, open Web, etc.

Cause leads to effect......we are 2 weeks into this fiasco with no end in sight or a solid explanation. Only a fool doesn't plan ahead. And like myself and a few other guys have stated, we're more than willing to stick around and give it some time.....

 

[reactor_sa]

Cause leads to effect......we are 2 weeks into this fiasco with no end in sight or a solid explanation. Only a fool doesn't plan ahead. And like myself and a few other guys have stated, we're more than willing to stick around and give it some time.....

I'm referring to people posting products and services from other isp's

 

[AfriMan]

Pure speculation, but this has crossed my mind too. Partly because I'm considering the move to a business account. Somehow I don't think such a strategic move/business model will quite work.

Doesn't sound like a great business model. We definitely would not want to build our brand on frustrated clients

 

[AfriMan]

Agreed, afrihost gave everyone a hand and they took the whole arm... At the price point it's to be expected, people should start considering afrihost business accounts for unshaped usage.

Obviously moving to an ushaped account is an option for anyone. We do want to improve the overall experience for Uncapped users, and I can promise that a large portion of our capacity is being used by Uncapped clients.

 

[AfriMan]

I have a question..

The Business packages on this site below:

http://www.afrihost.com/site/product/business_adsl_bundles?src=website_nav

Does that include line rental as well?

Also, I am currently on the Home Uncapped bundle. How would the migration work? I also saw there is DSL Business packages. What is the difference? I am assuming that the one excludes the dsl line? If so, how much is it for the dsl line on it's own and then a 4mb dsl bundle?

Business Bundles do include DSL lines as well, similar to Uncapped Bundles. However, due to differences in the discounting method, you'll need to unbundle, change your data package and then rebundle in the old ClientZone

 

[JohnJuniorV3]

In trying to update League of legends, and it's only going at 20kbps.. This isn't a good first day.

 

[AfriMan]

I guess it is safe to say that the "60% increase in bandwidth" which Afrihost invested in a few months ago, and the reason why we've all been enjoying practically unshaped home-uncapped Internet, is now well-and-truly sold (or over-sold it seems). I can't remember when last I saw "No shaping applied" on Clientzone.

And to be fair, this shouldn't really come as a surprise; obviously Afrihost need to sell the bandwidth. Disappointing as it may be, I think that we have been spoilt over the last few months when Afrihost had bandwidth to burn. But the fact of the matter is, they have grown exponentially over the last few weeks and they have naturally had to tighten the screws a bit. The best we can hope for is that they figure out ways to better manage it so that we don't see such aggressive shaping, but I reckon the days of unshaped, uncapped internet are behind us; at least at this price.

It's true that when we upgraded our network, we were able to run most of our local networks unshaped for very long periods of time. It was always a possibility that shaping would gradually be more prevalent as we started to make full use of our capacity.

At present we are just as stumped as everyone. The network was running perfectly, iOS 7 dropped, and somehow we're still not seeing usage go back to what it was. We've been analysing traffic and trying to pin down the source of the increased demand, but we don't see any trend that explains why we suddenly jumped to peak usage. We're looking at all our available options now to solve the problem, but it definitely does not seem consistent with new signups or data usage trends, which we closely monitor to make sure we have sufficient capacity for best service, while ensuring that we don't carry high overheads that will affect our pricing.

 

[Shamus]

Obviously moving to an ushaped account is an option for anyone. We do want to improve the overall experience for Uncapped users, and I can promise that a large portion of our capacity is being used by Uncapped clients.

So if everyone moves from an uncapped account to an unshaped account how will that help you to not need to shape?

 

[vangar316]

It's true that when we upgraded our network, we were able to run most of our local networks unshaped for very long periods of time. It was always a possibility that shaping would gradually be more prevalent as we started to make full use of our capacity.

At present we are just as stumped as everyone. The network was running perfectly, iOS 7 dropped, and somehow we're still not seeing usage go back to what it was. We've been analysing traffic and trying to pin down the source of the increased demand, but we don't see any trend that explains why we suddenly jumped to peak usage. We're looking at all our available options now to solve the problem, but it definitely does not seem consistent with new signups or data usage trends, which we closely monitor to make sure we have sufficient capacity for best service, while ensuring that we don't carry high overheads that will affect our pricing.

Now that post is the best so far. Honestly we should have had that wording 50 pages ago. So basically something is definitely wrong and the current level of shaping is not supposed to be the status quo. I can actually breathe a sigh of relief, I know how difficult it can be to trace problems like this. Just glad for the acknowledgement that something is not 100%.

 

[pjjdp]

Obviously moving to an ushaped account is an option for anyone. We do want to improve the overall experience for Uncapped users, and I can promise that a large portion of our capacity is being used by Uncapped clients.

So if the majority of users move to business, then you will run out of capacity sooner as it's unshaped? What then?

 

[shreez]

It's true that when we upgraded our network, we were able to run most of our local networks unshaped for very long periods of time. It was always a possibility that shaping would gradually be more prevalent as we started to make full use of our capacity.

At present we are just as stumped as everyone. The network was running perfectly, iOS 7 dropped, and somehow we're still not seeing usage go back to what it was. We've been analysing traffic and trying to pin down the source of the increased demand, but we don't see any trend that explains why we suddenly jumped to peak usage. We're looking at all our available options now to solve the problem, but it definitely does not seem consistent with new signups or data usage trends, which we closely monitor to make sure we have sufficient capacity for best service, while ensuring that we don't carry high overheads that will affect our pricing.

Thanks for the honest feedback.
I'm pretty sure I speak for everyone when I say we understand things sometimes go wrong, however with this being such a drawn out issue, regular feedback and updates are appreciated.

 

[Type RSA]

I am really not impressed. Clientzone says I should be getting 25% download speeds. I am on a 2mb line, so 25% is....????? 50kb/s right!!!!

I think this is absolute bs!! No one can work like this. NO ONE!!!

Shaping Policy: 25% Download/ 6.5% P2P

I am really starting to lose hope in AfriHost's ability to resolve this issue. I really hope this isn't the new look AfriHost..

 

[reactor_sa]

So if the majority of users move to business, then you will run out of capacity sooner as it's unshaped? What then?

So if everyone moves from an uncapped account to an unshaped account how will that help you to not need to shape?

Then they get more bandwidth, because the business accounts cost more because they have lower contention ratio.

(my assumption)

 

[Shamus]

Then they get more bandwidth, because the business accounts cost more because they have lower contention ratio.

(my assumption)

But they keep telling us they have plenty of capacity.

 

[reactor_sa]

But they keep telling us they have plenty of capacity.

Ah well believe what you want about that enough capacity when shaping is applied....

 

[Lydon]

It's true that when we upgraded our network, we were able to run most of our local networks unshaped for very long periods of time. It was always a possibility that shaping would gradually be more prevalent as we started to make full use of our capacity.

At present we are just as stumped as everyone. The network was running perfectly, iOS 7 dropped, and somehow we're still not seeing usage go back to what it was. We've been analysing traffic and trying to pin down the source of the increased demand, but we don't see any trend that explains why we suddenly jumped to peak usage. We're looking at all our available options now to solve the problem, but it definitely does not seem consistent with new signups or data usage trends, which we closely monitor to make sure we have sufficient capacity for best service, while ensuring that we don't carry high overheads that will affect our pricing.

Thank you...I think that's the post many of us have been wanting to read since all of this began.

 

[Type RSA]

Thank you...I think that's the post many of us have been wanting to read since all of this began.

Well I am personally waiting for the below post from them:

"We would like to apologise for all the hell we put our customers through the last 2 weeks. We have found the cause and your internet experience should be back to normal again. Regards AfriTeam"