Afrihost Uncapped ADSL Feedback (Pt2)

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AfriGuy said:
The first thing our shaper looks at is the overall usage on the network.
Download at night will use a quieter network - allowing the network to run smoother during office hours.
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Still not answering. Sigh. I give up. My puny downloading will have no effect on office hour traffic, yet still I'm penalized when I need my line, at night. And you just don't want to answer my question. Sigh. Sigh sigh sigh.
 
oliverwww said:
Wow afrihost.. You are worse than MWEB.. I haven't been even trying to download much this month.. 20gb on a 4mb uncapped and I get this? I'm sorry, if this isn't better by next week I'm canceling with my double money back in my pocket.. 9 days of the worst internet I've ever had? Yes. Why was afrihost voted so good in the MyBroadband awards? You guys suck. Period. And this is coming from an MWEB person who was doing only 100gb a month and not even being shaped.


DATA USED
Data Statistics
Data Used: 21.34 GB
Average Daily Usage: 2.13 GB
Projected Monthly Usage: 66.15 GB

100%
REALTIME
SPEED
Account Overview
Account Status: Account Active
Shaping Policy: 18.8% Download/ 6.25% P2P
Latest IP Address:


That is so f****** sad. So disappointed. Worst ISP I have had to date..
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For that low usage, just get a capped account.

Anyway, if you go back to M-Web, with an average usage of 100GB, they will not shape you but throttle you based on their new policy. Beware!!
 
manfromthesouth22 said:
Okay, shaping is determined by network load, dynamically, but also by overall use and predicted use, as was stated earlier. The overall use and predicted use is personal, unique to me, and network load is universal. My shaping is unique to me.

Will downloading after hours, me, influence my overall usage and predicted usage in the same manner as downloading during business hours? Will my downloading behaviour after hours have the same negative effect on my shaping as business hours downloads have?
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I think the confusion here is whether downloading after hours will giving an individual an immediate benefit. The answer is no, we don't have a system like this at the moment, but it's something that we would really like to consider going forward. We have lots of unused capacity over night, and seeing as we are still paying for that capacity anyway, we want to try and give that benefit to clients. It's not any kind of means to skimp on capacity. It's purely a value we'd like to pass on with good intentions.

We're talking about a general changing the culture of downloading to match the networks capacity, which will give maximum benefit of the capacity to clients. It may be ambitious, but we'd rather it was a willing change, rather than forced through throttles or forced shaping at specific hours.
 
AfriGuy said:
I'm really sorry that we've let you down here. I don't have a PM from you though, please send through your details onto me so I can have a look at where the slow speeds are coming in from.
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From your unbelievable shaping system... People with higher usage than me aren't getting as shaped as I am.
 
the problem is that currently we are receiving a lot less now than what we did before the new shaping policies have been enforced.

I am sad to say if the MYBB poll had to run now for the best ISP and best IT person, the results would be a lot different...........
 
AfriMan said:
We're sorry you feel that way. We truly believe that our policies are delivering the best experience under the circumstances. Resources are limited, and we need to ensure that all clients get the best we can offer. While some may call for throttling, we don't believe it's the way. While it may solve one client's problem, it creates a dire situation for another client who's complete internet experience is diminished greatly. We are putting measures in place to resolve this, but for now we have to make the best of what the network can offer, and shaping is the best way we know how to prevent high contention, latency and good throughput on priority services.

If you've just joined us, you might not know that we bad been shaping very little for most of the year, and because our system is dynamic, we believe that our clients enjoyed much less shaping than they would have on the time based systems favoured by our competitors.
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Maybe you should start by shaping the high data usage users first and then come down to the people who do an average amount :confused:
 
Grubscrew said:
the problem is that currently we are receiving a lot less now than what we did before the new shaping policies have been enforced.

I am sad to say if the MYBB poll had to run now for the best ISP and best IT person, the results would be a lot different...........
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We haven't implemented any new shaping policies though, we're just having to implement out existing shaping rules a bit heavier than what we'd like to see :(
 
oliverwww said:
Maybe you should start by shaping the high data usage users first and then come down to the people who do an average amount :confused:
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This is exactly how we implement shaping usually. We've had to implement more blanket shaping recently though :(
 
AfriMan said:
I think the confusion here is whether downloading after hours will giving an individual an immediate benefit. The answer is no, we don't have a system like this at the moment, but it's something that we would really like to consider going forward. We have lots of unused capacity over night, and seeing as we are still paying for that capacity anyway, we want to try and give that benefit to clients. It's not any kind of means to skimp on capacity. It's purely a value we'd like to pass on with good intentions.

We're talking about a general changing the culture of downloading to match the networks capacity, which will give maximum benefit of the capacity to clients. It may be ambitious, but we'd rather it was a willing change, rather than forced through throttles or forced shaping at specific hours.
Click to expand...

Thank you for the answer, sir. This is what I've been fishing for.

I think to change the downloading culture on a previously tremendous network needs incentive, unfortunately. I would think the sooner this incentive is put in place the better. We've been spoilt up to now, but it feels as if it's all coming down a bit heavily.
 
AfriGuy said:
We haven't implemented any new shaping policies though, we're just having to implement out existing shaping rules a bit heavier than what we'd like to see :(
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Why are you having to implement existing shaping rules?

Something broke

or

Increase of subscribers, network not suitable for normal uncapped subscribers any more?
 
Grubscrew said:
Why are you having to implement existing shaping rules?

Something broke

or

Increase of subscribers, network not suitable for normal uncapped subscribers any more?
Click to expand...

Heavier shaping was introduced to curb the higher latency spikes. Again, the network is coming back up to normal and we should start seeing things stabilise tonight.
 
pjjdp said:
For that low usage, just get a capped account.

Anyway, if you go back to M-Web, with an average usage of 100GB, they will not shape you but throttle you based on their new policy. Beware!!
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Not true my download on mweb last month was 423gig no trotteling,
 
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