Afrihost Uncapped ADSL Feedback (Pt2)

Status
Not open for further replies.
Can anyone shed some light on this traceroute to a local server. Why on earth am I getting 1000ms plus?

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.2.1
2 126 ms 12 ms 11 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.
3.193]
3 31 ms 89 ms 228 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 438 ms 735 ms 588 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 909 ms 1159 ms 1356 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 1651 ms 1260 ms 1327 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 1368 ms 956 ms 897 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]

8 1064 ms 1104 ms 1070 ms postfix.wipronet.co.za [196.22.161.133]
9 1151 ms 1445 ms 1291 ms tengig0-0-0-3.vic-p-1.mweb.co.za [197.80.7.1]

What package you on? This is just not right and unacceptable. There is definitely some latency issues on the network today :(
 
Can anyone shed some light on this traceroute to a local server. Why on earth am I getting 1000ms plus?

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.2.1
2 126 ms 12 ms 11 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.
3.193]
3 31 ms 89 ms 228 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 438 ms 735 ms 588 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 909 ms 1159 ms 1356 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 1651 ms 1260 ms 1327 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 1368 ms 956 ms 897 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]

8 1064 ms 1104 ms 1070 ms postfix.wipronet.co.za [196.22.161.133]
9 1151 ms 1445 ms 1291 ms tengig0-0-0-3.vic-p-1.mweb.co.za [197.80.7.1]

Exchange congestion
 
I am getting uninterrupted Internet less ness this weekend and last week, my router light is constantly red and I only get any connection if i disconnect and connect, for a minute or ten then it cuts out again
 
Afripeople, I'm considering a move from uncapped to capped, but before I do that I want to review my data usage for the entire history of the connection. Is there any way I can get the total usage per month without manually requesting data logs per month one at a time off the Clientzone?

And if I do go ahead with the move, is the transition seamless at the specified time of activation? Don't want any surprises with double billing or no service, though you guys have always been good about that kind of thing.

I move from uncapped to 100gb capped. Completely seamless and no billing issues. I also got full 10mb access from when I changed bundle. I was on 4mb uncapped.
 
Ok oh, and you on a 1 Mb line :) Do you make use of P2P a lot seeing that your upload is more than 10 GB? :)
no the upload isnt p2p - but afrihost reckon any data you use is bad . heck i just realised i had 3 hours of p2p full speed today ! , someone opened the safe and threw another twig on the afrihost boiler :-)
 
Last edited:
no shaping, speedtests look great, trace routes look great, two torrents from different sites SUCK!

Been able to download a 3 gig file in under an hour... today... one 2 gig file is taking almost 3 hours to get to 50%

2nd torrent is even worse, thats only on 3.7%

Oh the joys of the internet in this beautifull country!

At least we have nature, pitty it's too dangerous to go anywhere on your own.
 
no shaping, speedtests look great, trace routes look great, two torrents from different sites SUCK!

Been able to download a 3 gig file in under an hour... today... one 2 gig file is taking almost 3 hours to get to 50%

2nd torrent is even worse, thats only on 3.7%

Oh the joys of the internet in this beautifull country!

At least we have nature, pitty it's too dangerous to go anywhere on your own.

You cannot assume that all torrents will download at the same speed. Depends on the seeders' speeds also.
 
@AfriaMan / @Afrigirl - Since about 2 weeks ago on a Sunday, when Telkom (who my 2Mb line is with) had an issue for a few hours, which was then fixed by later the same day, I have had VERY SLOW speeds on my downloads, which are mainly P2P via uTorrent.

Previous to that, the general day-to-day process would be that during the day my P2P download slow down to around 12kB/s and I was fine with that as I am mostly out and about during the day. Then at around 11pm or midnight, they peak back to what I would expect to get from my 2Mb line (+- 180 - 210kB/s).

However since the Sunday I mentioned, my P2P downloads have not EVER gone beyond 25kB/s at ANYTIME. I even thought there was a problem with the line, called Telkom, they confirmed it was fine. Then I called Afrihost, who asked me to activate my free 1GB capped account (which I'd never ever needed), so I could test the torrents and my line with it. Once on the 1GB capped account, speeds went back to what I know I can get, but that was capped within an hour or so.

Then I reverted back to my 2Mb uncapped account and speeds were a snail's pace. I asked why this is, as I would never experience a slow down of this nature, even after hours, I was told that my account was currently on a list of users who are being shaped / throttled for "network best service purposes". So I asked how long this will last for, and the person the phone said it depends on the demand on the network. I was also informed of the "Turbocharge" option and also the option to switch my account to a business uncapped 2Mb account (for R100 p/m).

However I chose to see how things go from when I made the calls to Afrihost. And still nothing but SLOW SLOW SLOW P2P speeds, ALL THE TIME. It's 2 weeks down the line, and I would assume by the speeds I get on P2P, the network is still under heavy loads (even on a Sunday night) or my account was maybe forgotten on the list of accounts that are being throttled / shaped.

I just feel that this is extreme "Cattle Herding" type of service, as now, all of a sudden (after being with Afrihost for a year with no issues with their shaping / throttling policy) I am now steered towards a business uncapped or Turbocharge options, to get the full potential out of my internet. Which by the sounds of the information I was given, is a conscious decision by Afrihost to limit my account purposely, irrespective of what the network demands are.

Or maybe Afrihost (like most other ISP's) don't want their customers to use P2P services. I am not happy and for the first time ever in the year I was with Afrihost, I am seriously considering moving ISP's, to resolve this. Really sad.
 
Last edited:
@AfriaMan / @Afrigirl - Since about 2 weeks ago on a Sunday, when Telkom (who my 2Mb line is with) had an issue for a few hours, which was then fixed by later the same day, I have had VERY SLOW speeds on my downloads, which are mainly P2P via uTorrent.

Previous to that, the general day-to-day process would be that during the day my P2P download slow down to around 12kB/s and I was fine with that as I am mostly out and about during the day. Then at around 11pm or midnight, they peak back to what I would expect to get from my 2Mb line (+- 180 - 210kB/s).

However since the Sunday I mentioned, my P2P downloads have not EVER gone beyond 25kB/s at ANYTIME. I even thought there was a problem with the line, called Telkom, they confirmed it was fine. Then I called Afrihost, who asked me to activate my free 1GB capped account (which I'd never ever needed), so I could test the torrents and my line with it. Once on the 1GB capped account, speeds went back to what I know I can get, but that was capped within an hour or so.

Then I reverted back to my 2Mb uncapped account and speeds were a snail's pace. I asked why this is, as I would never experience a slow down of this nature, even after hours, I was told that my account was currently on a list of users who are being shaped / throttled for "network best service purposes". So I asked how long this will last for, and the person the phone said it depends on the demand on the network. I was also informed of the "Turbocharge" option and also the option to switch my account to a business uncapped 2Mb account (for R100 p/m).

However I chose to see how things go from when I made the calls to Afrihost. And still nothing but SLOW SLOW SLOW P2P speeds, ALL THE TIME. It's 2 weeks down the line, and I would assume by the speeds I get on P2P, the network is still under heavy loads (even on a Sunday night) or my account was maybe forgotten on the list of accounts that are being throttled / shaped.

I just feel that this is extreme "Cattle Herding" type of service, as now, all of a sudden (after being with Afrihost for a year with no issues with their shaping / throttling policy) I am now steered towards a business uncapped or Turbocharge options, to get the full potential out of my internet. Which by the sounds of the information I was given, is a conscious decision by Afrihost to limit my account purposely, irrespective of what the network demands are.

Or maybe Afrihost (like most other ISP's) don't want their customers to use P2P services. I am not happy and for the first time ever in the year I was with Afrihost, I am seriously considering moving ISP's, to resolve this. Really sad.

Don't worry, things are much harder for Mweb subscribers in terms of P2P, P2P is more harshly shaped at Mweb then any other ISP I believe. Sorry to hear you experiencing issues and I'm certain Afriman/ afriguy will resolve this ASAP
 
Thanks Afrihost, service has been great last few days! Keep it up :)

We're seeing much better performance on the network recently. We're definitely seeing more balanced shaping applied in the North and it was great to see the East and South seeing little to no shaping over the weekend :)
 
Can anyone shed some light on this traceroute to a local server. Why on earth am I getting 1000ms plus?

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.2.1
2 126 ms 12 ms 11 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.
3.193]
3 31 ms 89 ms 228 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 438 ms 735 ms 588 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 909 ms 1159 ms 1356 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 1651 ms 1260 ms 1327 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 1368 ms 956 ms 897 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]

8 1064 ms 1104 ms 1070 ms postfix.wipronet.co.za [196.22.161.133]
9 1151 ms 1445 ms 1291 ms tengig0-0-0-3.vic-p-1.mweb.co.za [197.80.7.1]

This is most likely to be exchange congestion or intermittent issues on the line or the exchange. We don't generally see any influence on the second hop from the ISP unless the network is completely saturated which was not the case at any time over the weekend. I also didn't see any spikes in latency on my monitoring reports.

A good way to check would be to compare with different ISP accounts - like the telkom guest account (guest@telkomadsl password guest). You should be able to trace to telkom.co.za or saix.net (when Telkom's network behaves as it should)
 
I am getting uninterrupted Internet less ness this weekend and last week, my router light is constantly red and I only get any connection if i disconnect and connect, for a minute or ten then it cuts out again

Really sorry to hear this. Is this an area issue or on your line? What troubleshooting have you done?

Drop me a PM please :(
 
Afripeople, I'm considering a move from uncapped to capped, but before I do that I want to review my data usage for the entire history of the connection. Is there any way I can get the total usage per month without manually requesting data logs per month one at a time off the Clientzone?

And if I do go ahead with the move, is the transition seamless at the specified time of activation? Don't want any surprises with double billing or no service, though you guys have always been good about that kind of thing.

You should see a month by month report in both the new and old ClientZone.

Drop me a PM if you're not getting any joy.

If you're doing an package change, there should definitely not be any double billing - but when the change takes effect depends on whether you're moving to a lower or higher value package. We do pro-rata charges for higher value packages to upgrade within 24 hours, but lower value packages will take effect in the new month due to billing concerns.
 
no the upload isnt p2p - but afrihost reckon any data you use is bad . heck i just realised i had 3 hours of p2p full speed today ! , someone opened the safe and threw another twig on the afrihost boiler :-)

No sure about the bad data issue here.

We really want to allow all our clients to get as much as they can possibly need for their work/entertainment/amusement but certain data types really give the network more admin than others. Real time services, aside from being priority for most clients, are also easier on the network, they use less connections and also vary according to content. Torrents however saturate your line (for upload and download) and establish many connections across the network, which means that the network has to work a lot harder - and it's more difficult for everyone to get the experience we want them to. Which is why we shape P2P when we see the network taking strain. It reclaims more bandwidth for priority services and is 99% of the time the sole reason for the network being under more pressure.
 
Status
Not open for further replies.
Top
Sign up to the MyBroadband newsletter
X