Afrihost Uncapped ADSL Feedback (Pt2)

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shreez said:
Afriman/Afriguy

I'm getting a 1.71Mb/s speedtest.
I've tried testing my line on clientzone, but that's failing.

Hulu/Netflix - don't even think about loading it.
My internet is dead - please help!

Can someone from your helpdesk please call me - I called your number but 24 minutes to speak to someone was a bit excessive.
Click to expand...

Sorry to hear that your experience was so poor and you couldn't get any help.

Drop me a PM, but please run our Network Test App first so I can see the results :(
 
Latency's through the roof. Sup?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 9 ms 9 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 261 ms 256 ms 264 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 236 ms * 242 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 251 ms 253 ms 254 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 253 ms 230 ms 225 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 311 ms 271 ms 242 ms 196.44.31.99
8 259 ms 263 ms 254 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.8]
9 252 ms 252 ms 246 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 283 ms 282 ms 282 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 252 ms 244 ms 244 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>

 
oliverwww said:
Business uncapped. Afrihost is stuffing me around. Speed and now this?

tracert to afrihost.co.za

1 <1 ms 1 ms 1 ms 192.168.1.1
2 11 ms 10 ms 10 ms 105-236-6-129-esr-lo.mtnbusiness.co.za [105.236.
6.129]
3 273 ms * 285 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
4 284 ms 347 ms 290 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 310 ms 335 ms 314 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 312 ms 319 ms 310 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
7 294 ms 283 ms 284 ms 196.44.31.99
8 334 ms * 351 ms 196.30.1.53
9 298 ms 302 ms 304 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 266 ms 277 ms * tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 315 ms 311 ms * cms-gm.afrihost.com [197.242.144.102]
12 * 321 ms 321 ms cms-gm.afrihost.com [197.242.144.102]
Click to expand...

Wow, that's some insane latency from inside our network. It could be a brief backlog of traffic requests as our shaper is making an adjustment to the network. In general, latency has been reasonably stable - so this is pretty much not the norm as far as I've seen :(
 
GreatD7007 said:
True that. They are busy today seeing that they haven't been on this forum much today
Click to expand...

Sorry I've been a little absent. Been helping out with some client complaints today from the support team. Rough times :(

Luckily, they all seem to be very happy now :)
 
Bufamotis said:
View attachment 98421
I'm guessing Pretoria, Waverley, is perpetually on high demand...
Soundcloud streaming buffers every 10 seconds, youtube buffers even at 240, I'm really unhappy with this constant issue.

And downloaded the network tool thing, it won't launch, it just idles in taskbar services
Click to expand...

Definitely something weird there. The network test app is actually pretty tiny - it's like 30MB or something like that.

Any traceroutes we can look at?
 
AfriMan said:
Yes, just replied on that thread. Sounds a little "conspiracy theory" like to me. We really have no interest, or really the time or resources, to get involved in that kind of malfeasance. The guy probably ran fix my line and dropped his sync :(
Click to expand...

I thought so too. Some claims were made that you may be "gaining" bandwith by lowering the user's line sync.

What a joke.
 
45 minutes in que to get a problem sorted, get disconnected when 3rd in line! All after I was promised to be phoned back before 5 today, for probably the billionth time.

My phone bill calling Afrihost over the last few weeks is probably higher than my dsl and isp cost combined.

Afrijoke.
 
vicv said:
Latency's through the roof. Sup?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 9 ms 9 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 261 ms 256 ms 264 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 236 ms * 242 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 251 ms 253 ms 254 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 253 ms 230 ms 225 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 311 ms 271 ms 242 ms 196.44.31.99
8 259 ms 263 ms 254 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.8]
9 252 ms 252 ms 246 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 283 ms 282 ms 282 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 252 ms 244 ms 244 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>

Click to expand...

Looks like there could be an issue here, I'm waiting for feedback from our team.

Thanks for the heads up :(
 
pXius said:
45 minutes in que to get a problem sorted, get disconnected when 3rd in line! All after I was promised to be phoned back before 5 today, for probably the billionth time.

My phone bill calling Afrihost over the last few weeks is probably higher than my dsl and isp cost combined.

Afrijoke.
Click to expand...

That's really terrible - I know we are not providing the best service right now. We're hoping to add a lot more staff soon so that we can start getting back to what we should be.

Did the issue get resolved? Please PM if not :(
 
AfriMan said:
Definitely something weird there. The network test app is actually pretty tiny - it's like 30MB or something like that.

Any traceroutes we can look at?
Click to expand...

I'll supply whatever is needed, just give me a hint on what to type in where... Presently reading on my Kobo so I stopped trying to listen to soundcloud
 
5plus2equals9 said:
I thought so too. Some claims were made that you may be "gaining" bandwith by lowering the user's line sync.

What a joke.
Click to expand...

Yeah, it would not really make a difference to be honest. And if we had that kind of manpower, we'd do something more awesome with it :)
 
5plus2equals9 said:
I thought so too. Some claims were made that you may be "gaining" bandwith by lowering the user's line sync.

What a joke.
Click to expand...

Exactly, just a client that wants to give Afrihost a bad name and seeing as its his first post on the site. Seems dodge to me
 
HapticSimian said:
18.8% / 6.25% at 9pm. ****, I'm tired of this goddamned ****ing atrocious 'service'...
Click to expand...

Sir demand is apparently very high in JHB. Higher than all the regions at the moment, but soon capacity will come live and you will see a difference In shaping. If you going to blame anyone, it has to be Telkom.
 
GreatD7007 said:
Sir demand is apparently very high in JHB. Higher than all the regions at the moment, but soon capacity will come live and you will see a difference In shaping. If you going to blame anyone, it has to be Telkom.
Click to expand...

Yes, because this is my first post in this thread, and I've not heard all that before. I don't give a stuffed fig any longer - whether wilfully or not, I've effectively been systematically robbed by Afrihost for months on end, and my patience is wearing really, really thin.
 
HapticSimian said:
Yes, because this is my first post in this thread, and I've not heard all that before. I don't give a stuffed fig any longer - whether wilfully or not, I've effectively been systematically robbed by Afrihost for months on end, and my patience is wearing really, really thin.
Click to expand...

I'm sorry, it's not ideal for everyone I assure you. I still pretty much get shaped every day :(
 
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