Vrotappel
Bulls fan
Shaping at 6.25% of line speed now seems to be the rule between 0:00 and 23:59.
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Afrihost Uncapped ADSL Feedback (Pt3)
- Thread starter bwana
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werntastic
Active Member
Ja ,thats it! You guys really became pathetic now. I dont mind that you shape P2P 60% of the time to allow normal web traffic but for **** sakes this is becoming ridiculous now that even on a Sunday night shaping remains crippling to it! Guess its off to go and shop for a new ISP.
Morning Guys
I don't think I can get to all your posts here, so let me post something in general for now.
We're definitely aware that performance was not great towards the end of last week. We saw some improvement over the weekend, but that is also most likely to be due to business being offline until this morning. We're already seeing that demand has been less aggressive that Thursday and Friday, but we're monitoring closely to see how demand behaves.
We also are rolling out the last of our software updates, which should take effect either today or tomorrow. But I can promise you that our Technical Director is solely focussed on this and we're running constant tests so that we know exactly what our clients are experiencing.
I know we've asked for a lot of patience, and I need to ask for just a little more as we figure out the best solution to ensure that do what's in our clients best interests.
I don't think I can get to all your posts here, so let me post something in general for now.
We're definitely aware that performance was not great towards the end of last week. We saw some improvement over the weekend, but that is also most likely to be due to business being offline until this morning. We're already seeing that demand has been less aggressive that Thursday and Friday, but we're monitoring closely to see how demand behaves.
We also are rolling out the last of our software updates, which should take effect either today or tomorrow. But I can promise you that our Technical Director is solely focussed on this and we're running constant tests so that we know exactly what our clients are experiencing.
I know we've asked for a lot of patience, and I need to ask for just a little more as we figure out the best solution to ensure that do what's in our clients best interests.
Just got off the phone with one of the afrihost supervisors who after a debate about how one iOS update can cause such an effect on the network then told me i should go and get the 2GB free account from webafrica until they can sort out their problems.. Such a joke.
That's pretty terrible. I don't know how much info the supervisors have, but the raw data I saw from MTN definitely showed a massive portion of our IPC going towards Apple Services. I don't know what the current figures are, but we're definitely seeing demand decrease from what it was on Thursday and Friday
The AH person really said that?
AH helpdesk is quickly overtaking the Telkom helpdesk.
That's pretty terrible. I don't know how much info the supervisors have, but the raw data I saw from MTN definitely showed a massive portion of our IPC going towards Apple Services. I don't know what the current figures are, but we're definitely seeing demand decrease from what it was on Thursday and Friday
Why didn't you just shape the IOS downloads to the ground, instead of shaping everything ??
speedtests were poor, youtube (real time) was poor, tracerts looked like ICMP was dropped etc etc
Well looks like Afrihost are shaping everything into the ground this morning. Not even real time services are safe. I got some timeouts while trying to load up facebook, google and even the afrihost site.
Here is my speedtest: http://www.speedtest.net/my-result/3778067396
Funny thing is, is that its not my line. I was getting full line speed on my Uncapped account until 8am. Then it just hit a wall, and now I can't even load 144p videos on Youtube (even the ones I know that are cached).
And the icing on the cake... I changed my details to one of the new ITNT accounts, and I'm back to full line speed.
What is happening Afrihost?
Here is my speedtest: http://www.speedtest.net/my-result/3778067396
Funny thing is, is that its not my line. I was getting full line speed on my Uncapped account until 8am. Then it just hit a wall, and now I can't even load 144p videos on Youtube (even the ones I know that are cached).
And the icing on the cake... I changed my details to one of the new ITNT accounts, and I'm back to full line speed.
What is happening Afrihost?
I think you have hit the nail on the head with your question "is Afrihost oversubscribed". It is obviously very profitable to have a lot of clients and stringing them along as long as possible with comments like "I know we've asked for a lot of patience, and I need to ask for just a little more as we figure out the best solution to ensure that do what's in our clients best interests". I think we have been hearing this refrain for many, many months now and it is getting beyond lame!
I have been battling to stream this morning on my capped account but switch to WA and everything runs smoothly. I guess that a lot of AH clients (me also, probably) will be jumping ship to the ITNT offering and things might ease up slightly for a while but AH will then most likely embark on another aggressive advertising campaign to lure unsuspecting people to use their Awesome Service and the whole cycle will just be repeated!
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I think iOS caused an initial spike, we're reviewing traffic patterns again this morning to do what we can to normalise services for everyone
I am gettign 350ms locally on my uncapped account, i switch accounts and get 25ms. Are there issues in durban at the moment?
Hhhmm, I've seen someone else over in the Business thread also struggling with latency
Could you paste a traceroute here please?
I'll get our team to check this out, the high latency isn't supposed to be introduced on our network
I'll get our team to check this out, the high latency isn't supposed to be introduced on our network
I am fairly certain high latency and packet loss = your shaping....
Cs go pings spike randomly into the 200's... seems gaming is shaped?
Shaping doesn't induce latency
The East IPC is seeing high demand which may be causing this - our team are looking into this. Are you seeing high latency on your account?
Sinbad
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Shaping doesn't induce latency
Yes it does.
Shaping doesn't induce latency
The East IPC is seeing high demand which may be causing this - our team are looking into this. Are you seeing high latency on your account?
I wonder does afrihost management even know about the constant latency/packetloss issues on your network?
Let me just show you an example:
You have afrigamer servers for counter strike global offensive? I can only see them on my webafrica capped or telkom uncapped. Your network does not let me see your own servers.
I have issues even when the network is supposedly fine. IPC issues could be a excuse if it was completely and totally out of afrihosts control.
but it isn't
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