Afrihost Uncapped ADSL Feedback (Pt3)

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Chevron said:
Considering his account is 4posts old created less than a week ago, more than likely it's an Afrihost employee.
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More than likely I am not. My old account was simply removed due to inactivity and it was honestly just easier to make a new account, because I was pissed as hell at the time(go check my posts on page 439).

I was simply thanking him and informing everyone that in my experience the issue was dealt with.

But by all means, keep shoving webafrica or whatever you're trying to sell in most of your posts down everyone's throat.
 
Gunblade said:
More than likely I am not. My old account was simply removed due to inactivity and it was honestly just easier to make a new account, because I was pissed as hell at the time(go check my posts on page 439).

I was simply thanking him and informing everyone that in my experience the issue was dealt with.

But by all means, keep shoving webafrica or whatever you're trying to sell in most of your posts down everyone's throat.
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Definitely Afrihost employee
 
Smokey_sa said:
I think Afriman answered that one indirectly as an answer to my question one above your post. As far as what I read into it, he is saying that the status quo is not anymore a testing phase but a permanent solution.

And as he mentioned even after the update it's not clear whether this will change.

Phrases like depending on network performance show me that this is not planned either after the update.

Just my thoughts hope I'm wrong
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I can't confirm. The present shaping system was meant to be reviewed, but the increased demand did not really give us the chance to. If the upgrades make the impact we expect, then we will definitely review this.
 
Vorastra said:
Current issue with Afrihost. Some sites will not load. Connection refused error. Also some games will not log in, same issue, connection refused.

Changed to WebAfrica, works fine.
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That's pretty concerning. Did you test again recently to see if this still happens?

Please send me a list of the sites that do not resolve (with traceroutes) and your username :(
 
Qrox said:
Download speed on Steam with Turbocharge on is still only at 25% my line speed...

EDIT: Took about 30mins before my download went at full speed. Way to waste a turbocharge...
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Seems like it may have taken too long for the profile change to occur. It usually takes about 15 minutes which is why each turbocharge session is actually about an hour and 15 minutes.

If you don't feel like you got full value, please drop me a PM :(
 
OCP said:
After numerous tickets and poor service from Afrihost I finally had enough and closed my account.
Signed up with another ISP for the exact same uncapped account (only a few R difference) and all has been working fine for over 2 months.

This is after the ADSL line / modem and everyone else was blamed by the very friendly but utterly useless Afrihost techs.

I still have email hosted but seeing that half the time I get timeouts connecting to my server i will move that too.

Sad ... very very sad considering how many clients i convinced to go to Afrihost which is now biting me in the proverbial.
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Sorry to hear that we couldn't meet your expectations. I know we've had some problems with shared hosting recently, but we should have most of that resolved now.

If you'd still like to chat about staying with us, I'd love to chat via PM. Otherwise, I sincerely wish you all the best if you've made the decision to move elsewhere :(
 
bef0k said:
Afrihost DNS currently seems on the fritz for many foreign sites hosted by AWS, returning 127.0.0.1.
Changing DNS server to Google's at 8.8.8.8 fixed this for me.
Anyone else having the same problem?
No after hours support :cry:
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I saw a few posts about sites not resolving, but I don't know what progress was made here.

Are you still experiencing this and can you run some traceroutes to the sites affected?
 
Gunblade said:
I just wanted to drop by and say thank you to afrihost for resolving my shaping latency issues. The matter was dealt with within a day with none of the support problems I had last year.

I can hardly believe this is the same company. I had to wait a while before writing this, because I was quite skeptical that it was actually resolved without any issue.

Much respect for afriman and the member from the critical care team, who helped me for not only make sure that the issue was resolved but went as smooth as possible!:)
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Thanks so much for the positive message. Don't be discourages by the haters. This is a feedback thread and your feedback is absolutely welcome :)
 
Martian said:
Definitely Afrihost employee
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GreenArrow said:
If you read through all the posts made by people on this thread, this is really the first person to ever say something like this. And I second what you are saying.
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whatwhat said:
Agreed.
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Smokey_sa said:
+1
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Chevron said:
Considering his account is 4posts old created less than a week ago, more than likely it's an Afrihost employee.
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Guys, this is a feedback forum for anyone who'd like to post their experience. It's also there for people to engage with the reps for advice or to share things they've learned.

Trying to squash other people's post is not cool. Just because it does not agree with your personal experience (for those that are still actually using our products) it does not give you the right to slate other posters. Please stick to the forum rules. Thanks :)
 
BlaQ_PhoeniX said:
Cannot play Destiny on PS4 at all since Wednesday. I thought it might be PSN/Destiny servers but using a WebAfrica account the game seemed fine. This seems like the exact same shaping issue I had with League of Legends a couple of weeks ago. Are you guys mucking about with the shaping settings again and in turn have just about stuffed up every game service AGAIN?

Seriously considering switching ISPs since you guys can't even seem to properly manage your network.
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We made some changes from Friday and over the weekend, and tested with several Destiny players to try and get this resolved. We've got reports that all is working now, and should have been since the weekend.

When did you last test?
 
AfriMan said:
We made some changes from Friday and over the weekend, and tested with several Destiny players to try and get this resolved. We've got reports that all is working now, and should have been since the weekend.

When did you last test?
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I can confirm that things are looking much better on Destiny using Afrihost accounts. Very nicely done.
 
AfriMan said:
We made some changes from Friday and over the weekend, and tested with several Destiny players to try and get this resolved. We've got reports that all is working now, and should have been since the weekend.

When did you last test?
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I last tried with my AH account on Saturday before I made that post. Resorted to a WA capped account for the rest of the weekend. Will try once more with my AH account tonight.
 
AfriMan said:
That's pretty concerning. Did you test again recently to see if this still happens?

Please send me a list of the sites that do not resolve (with traceroutes) and your username :(
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It works fine now. From about 10pm that day it started acting normal. Could the problem have been due to the connection/ hosting issue mentioned on afrihost.com? The problem description was basically what was happening.
 
Vorastra said:
It works fine now. From about 10pm that day it started acting normal. Could the problem have been due to the connection/ hosting issue mentioned on afrihost.com? The problem description was basically what was happening.
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I'm not really sure, that's why we want to make sure that the traffic is being classified correctly. If you are playing now, please PM me
 
AfriMan said:
We're still continuing to test. If you (or anyone else) is playing Destiny right now, please PM me so we can monitor your traffic.
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I'll hopefully get to jam some tonight! Will send your CC team my details if I log on. I played a bit yesterday and had no problems logging in.
 
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