Afrihost Uncapped ADSL Feedback (Pt3)

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Aquiva said:
It is difficult to faultfind as we do not know what IP etc the console connects to. In you opinion, does Telkom have some issues in the South. It is just strange that other ISP's are also experiencing issues for the past month. Also this started when Telkom did some work on their Exchanges. A friend in PE and me in the Garden Route had the issues start the same time (after the Exchange work).
Click to expand...

It's possible that it may relate to Telkom, but highly unlikely. If multiple ISPs experience the same issue it could have something to do with international peering on the network that hosts the server (most SA ISPs peer with the same services like Level3, for example) or it could be an issue with the host limiting traffic or having high latency which may be OK for their local gamers but horrible for overseas users.
 
Hey guys

We've officially got another legend on our team, introducing AfriGenie!
Say howzit, be nice, be gentle (don't want to scare him off just yet ;)) and ask away.

He'll be helping AfriMan and myself around these parts.
He's been in the Afrihost family for ages, so he definitely knows his stuff, great to have him on board with us!
 
At the moment my connection is so slow. Pages take forever to load and I cannot even download the afrihost network tester tool. Seriously annoyed at the moment. This is not internet joy!
Edit: welcome AfriGenie. If we rub your lamp, will the internet work again?
 
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pissed of with Afrihost cant do jack with them as active isp ... had to logon to another ISP to be able to do anything tonight.

So i was wondering
If my line is constantly on 25 -50 % shaping then can i apply 25-50% shaping to my bill each month
What they are getting away with is charging a 100% fee and only delivering a portion of the contracted work.
 
Evening guys

Sorry I can't get to everyone's posts.
Looks like we're seeing intermittent DNS/ connectivity issues on our end. We're investigating.
 
The connectivity issues should be resolved, sorry about that :(
We'll continue to monitor for any further anomalies.
 
Hi Afriman. I have a capped account on a 20Mbps line whenever I do a speedtest it is throttled to between 3-5Mbps now to my understanding uncapped is advertised as unshaped.
 
adam_g said:
Hi Afriman. I have a capped account on a 20Mbps line whenever I do a speedtest it is throttled to between 3-5Mbps now to my understanding uncapped is advertised as unshaped.
Click to expand...

Only Business Uncapped and capped accounts are unshaped.
 
adam_g said:
Hi Afriman. I have a capped account on a 20Mbps line whenever I do a speedtest it is throttled to between 3-5Mbps now to my understanding uncapped is advertised as unshaped.
Click to expand...

Uncapped products are semi-shaped, but shaping only applied to non realtime services like torrents or NZB's. Speedtest would qualify as a realtime service and should reflect better speeds.

Can you run our Network Test App and post the speedtest result so I can have a closer look?
 
Yea my YouTube buffers on hd and speedtest goes at 5. When I get home later from varsity ill post with the network test app
 
adam_g said:
Yea my YouTube buffers on hd and speedtest goes at 5. When I get home later from varsity ill post with the network test app
Click to expand...

That should definitely not be occurring even on an Uncapped account, the Network Test results will definitely assist us with narrowing down the cause, and taking steps to correct it.
 
Here guys

i posted a speedtest now its 10Mbps http://www.speedtest.net/result/3835928059.png

And here i get full speed on WebAfrica http://www.speedtest.net/result/3835934352.png

Ping Test:

ping 197.242.144.102

Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=232 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=210 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=43 time=213 ms
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 192.168.0.1 1 ms 1 ms
2 105.236.14.6 5 ms 9 ms
3 41.181.178.8 7 ms 7 ms
4 196.44.0.1 10 ms 10 ms
5 196.44.31.1 9 ms 23 ms
6 41.181.165.1 7 ms 31 ms
7 196.44.31.9 9 ms 8 ms
8 196.31.220.2 40 ms
196.30.1.5 8 ms
9 196.31.63.2 16 ms
196.31.220.2 9 ms
10 196.30.42.1 9 ms
196.31.63.2 8 ms
11 Request timed out *
196.30.42.1 8 ms
12 Request timed out *
197.242.144.1 80 ms
13 Request timed out *
14 Request timed out *
15 Request timed out *
16 Request timed out *
17 Request timed out *


traceroute -n 8.8.8.8

1 192.168.0.1 1 ms 1 ms 1 ms
2 105.236.14.6 14 ms 5 ms 6 ms
3 41.181.178.5 11 ms 23 ms 20 ms
4 196.44.0.1 8 ms 33 ms 9 ms
5 196.44.31.1 7 ms 7 ms 9 ms
6 Request timed out * *
41.181.165.1 20 ms
7 209.212.111.2 212 ms
8 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 41.76.227.137


nslookup www.google.com

Name: www.google.com
Address: 74.125.71.99
Name: www.google.com
Address: 74.125.71.106
Name: www.google.com
Address: 74.125.71.105
Name: www.google.com
Address: 74.125.71.104
Name: www.google.com
Address: 74.125.71.147
Name: www.google.com
Address: 74.125.71.103


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
 
adam_g, None of those results really appear to be too far off of what we want to see.

Is your Youtube and other real-time services still as degraded as what it was last night?
 
AfriGenie said:
adam_g, None of those results really appear to be too far off of what we want to see.

Is your Youtube and other real-time services still as degraded as what it was last night?
Click to expand...

Yip its like this 24/7 maybe once in a blue moon id get full 20Mbps
 
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adam_g,

Could you quickly send me a PM with your ADSL username please? I want to try see if I can narrow down if the issue is related to our network or if its more local.
 
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