Afrihost Uncapped ADSL Feedback (Pt3)

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Morning all,

Before I answer any messages, just wanna let you know that I'll be away for a couple of weeks on a conference (hopefully to help us provide even better service to all of you). AfriGuy and AfriGirl are going to be around and they are ALWAYS available on PM if you need something urgently.

I'll be setting my mailbox not to accept PM's so that no-one PM's me and doesn't get a reply for two weeks. Please pass the word around if you see anyone battling to reach me.

We are always here to assist. I may have limited access to email, so you can mail [email protected] - but your best bet for assistance is AfriGuy and AfriGirl, who'll be holding the fort while I'm gone.

Stay Awesome :)
 
Sorry if this has been addressed previously, however I thought that real-time services such as Netflix are not subject to shaping? So I'm not sure as to how switching to a business account will help.

Perhaps there just isn't sufficient IPC capacity to cater for streaming services. In which case that should also apply to the business accounts, unless their traffic is getting prioritised?

The only difference might be that when you are heavily shaped but still trying to torrent, sometimes QoS battles to give you full line speed on your streaming. I would generally recommend cancelling any non-realtime services while streaming for the best overall experience. Generally it works but it depends on the quality and the compression used on the stream.
 
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=59 time=39 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=59 time=36 ms
Request timeout for icmp_seq 3
64 bytes from 197.242.144.102: icmp_req=4 ttl=59 time=36 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=59 time=36 ms


ping 8.8.8.8

Request timeout for icmp_seq 1
64 bytes from 8.8.8.8: icmp_req=2 ttl=45 time=181 ms
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5



Trace Test:

traceroute -n 197.242.144.102

1 10.0.0.2 1 ms
2 105.236.240.1 10 ms
3 41.181.54.8 12 ms
4 41.181.198.1 14 ms
5 196.44.18.2 23 ms
6 196.44.31.1 14 ms
7 196.44.31.6 43 ms
8 196.31.220.1 36 ms
9 196.31.220.2 36 ms
10 196.31.63.2 36 ms
11 196.30.42.1 33 ms
12 197.242.144.1 36 ms


traceroute -n 8.8.8.8

1 10.0.0.2 1 ms
2 105.236.240.1 18 ms
3 41.181.54.8 21 ms
4 41.181.198.1 13 ms
5 196.44.18.2 16 ms
6 196.44.31.1 14 ms
7 196.44.31.6 36 ms
8 41.181.139.1 33 ms
9 Request timed out *



DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 74.125.233.49
Name: www.google.com
Address: 74.125.233.52
Name: www.google.com
Address: 74.125.233.48
Name: www.google.com
Address: 74.125.233.50
Name: www.google.com
Address: 74.125.233.51


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

Apart from the timeouts, which may not be serious, the results look otherwise pretty solid here.

What changed on your side?
 
Apart from the timeouts, which may not be serious, the results look otherwise pretty solid here.

What changed on your side?

Yeah, I'd rather not talk about it :o

My download manager was set to light mode. Once I figured that out things were smooth sailing :D
 
I know it makes no sense, but they prioritise business (see product page) over normal uncapped.

They claim the real-time services are not shaped, but they are on the normal uncapped, or at least downgraded in priority. With this whole IPC issue it's probably made the problem worse with real time services. They need to give 100% to their business uncapped and capped account, so everyone else is kicked into touch.

I get the better picture quality out of 2meg business uncapped than I did on 4 meg regular uncapped account when shaped (during the day and evening). When I'm told Real-time services are not affected, it's a load of bull****. My tests prove it.

Once they fix their IPC capacity issues, I'll be back to the 4meg uncapped.
The best experience I've had is Afrihost capped, but that's expensive.

It is possible that capacity issues might affect throughput, but only if demand is high to the extent that shaping is still not controlling overall latency and preserving realtime throughput. In that case, Capped and Business do get highest priority on the network. So it would not be shaping, but overall contention in this case. That is something we try to avoid at all costs, hence we'd rather shape to the max so that realtime services are preserved wherever possible.

We do have more capacity on the way. As soon as we get an ETA from Telkom, we will let you guys know :(
 
Hi there Afriman

I sent you a PM before you said you were set it not receiving PM's. Could you forward my request to one of the other helpy helpertons :)
 
Hi there Afriman

I sent you a PM before you said you were set it not receiving PM's. Could you forward my request to one of the other helpy helpertons :)

I'll help you out :) Drop me a PM and we'll get this moving.
 
When I was on home uncapped and was being shaped, I saw a lot more of the 18.5% Download and 6.5% p2p than I ever did 75/75 and 50/50, and that would happen almost instantly as soon as I start a download..Does the network really come under that serious strain so quickly? Is it really necessary to shape to that extent? Surely it can be more reasonable than that even with your capacity issues.

I would still be using home uncapped if http downloads weren't shaped so drastically. I mean, might as well be getting throttled if the only thing you can do with the account is watch youtube and browse....5KB/s on torrents is worse than dial up.

I understand that p2p is shaped to the extent it is, but imo http downloads should not be shaped as heavily as they are.
 
I've been in touch with a Telkom representative regarding possible exchange congestion I've been experiencing (large second hop readings).

I've just received a response saying that there does not appear to be any congestion at the exchange (50% peak utilisation in the evenings apparently) but that the test system has detected a fault with my line. Could anyone explain to me what "cross to working pair" could mean regarding my line?
 
When I was on home uncapped and was being shaped, I saw a lot more of the 18.5% Download and 6.5% p2p than I ever did 75/75 and 50/50, and that would happen almost instantly as soon as I start a download..Does the network really come under that serious strain so quickly? Is it really necessary to shape to that extent? Surely it can be more reasonable than that even with your capacity issues.

I would still be using home uncapped if http downloads weren't shaped so drastically. I mean, might as well be getting throttled if the only thing you can do with the account is watch youtube and browse....5KB/s on torrents is worse than dial up.

I understand that p2p is shaped to the extent it is, but imo http downloads should not be shaped as heavily as they are.

Fully understand that shaping can be frustrating :( P2P and HTTP downloads are quite resource intensive on any network. When we shape these non-essential services down to allow for realtime services to stay unshaped.
 
I've been in touch with a Telkom representative regarding possible exchange congestion I've been experiencing (large second hop readings).

I've just received a response saying that there does not appear to be any congestion at the exchange (50% peak utilisation in the evenings apparently) but that the test system has detected a fault with my line. Could anyone explain to me what "cross to working pair" could mean regarding my line?

Good to hear we're making progress on the fault.
Not 100% sure what it could mean though, sounds like there may be some copper degradation or a problem ont he box in your area.
 
I've been in touch with a Telkom representative regarding possible exchange congestion I've been experiencing (large second hop readings).

I've just received a response saying that there does not appear to be any congestion at the exchange (50% peak utilisation in the evenings apparently) but that the test system has detected a fault with my line. Could anyone explain to me what "cross to working pair" could mean regarding my line?
I think it means they're going to see if there is a pair of strands free on the line servicing your area, and change you over to those strands instead of the ones you're currently on.
 
Ive been on 18.8% Download/ 6.25% P2P shaping every day this month, woo hoo go Afrihost!
 
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