Afrihost Uncapped ADSL Feedback (Pt3)

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Not sure if this was mentioned,

But have you tried lowering your MTU in the modem?

Also, if you think its DNS...can you access BOB it using the IP address? if you can't access it using the Website name.
 
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I think it's time.

I'm switching my uncapped AH to a capped account.

And I'm gonna start hunting for another uncapped ISP account that gives me decent speeds.
 
dazzazzad said:
Ran the test again (no peerblock this time) but still got the ping errors. I just use win8 firewall. Perhaps I need to run it as admin?

Oh and the whole day I've been shaped. P2P around 5-10kb/s...on a Sunday.
Click to expand...
The good news is that 5 - 10kB/s for P2P is normal for AH every day, excluding the ghost hours. (If you are shaped to 6.25%)

I would suggest that you report a fault with Telkom or AH, depending who manages your ADSL line.

Before you do report, check your cables and swop out the router if you can, just to ensure the problem is not on your equipment. Maybe remove all filters and telephones, etc from the line.

You can also phone Telkom and ask to reset you port and also let them check for any area or exchange problems.
 
AfriGuy,

Can someone please explain why I can't stream YouTube at 720p on a 10mbps uncapped connection? It keeps on buffering. Cape region. Traceroutes are all normal (in fact they're very good). Shaping is at 12/6% at the moment. Since YouTube is a realtime service, it either means the routing is screwed or that there is an actual capacity issue that affects realtime services despite of the shaping.

You see, the shaping is bad enough, but I understand that you're waiting for IPC capacity from Telkom. I know that's not your fault, even though it's annoying to the n'th degree and we're anxiously waiting for Telkom to give you that extra IPC capacity. But realtime services being affected is starting to tickle my goat now. Especially at the super-premium prices we're paying for uncapped at the moment.

When prices were discussed in the forum awhile back, you mentioned that in the end Afrihost clients always win. As in we get what we pay for, and that it's well worth it. I agree, I have no issue paying more than I would for other ISP's in exchange for some great service provision that tops the competition. My question then is, when DO we start "winning"?
 
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I thought the additional capacity was implemented in middle Feb? Did I miss something?
 
Good day

I got the 2mbs uncapped data package on the weekend, previously on 1mbs.

When I do speedtest I get nothing above 1.5mbps

What can be wrong? And my Hulu still buffers all the time - I upgraded for Hulu as Netflix was fine even on my 1mbs account.

Shaping Policy: 50% Download/ 25% P2P

Afrihost network tester:

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=26 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=29 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=30 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=22 ms
Request timeout for icmp_seq 5


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=42 time=191 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=42 time=195 ms
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
64 bytes from 8.8.8.8: icmp_req=5 ttl=42 time=199 ms


Trace Test:

traceroute -n 197.242.144.102

1 X.X.XX 1 ms 1 ms
2 41.181.178.1 20 ms
105.236.1.6 19 ms
3 41.181.165.1 20 ms 20 ms
4 196.31.180.4 48 ms 57 ms
5 196.44.0.2 34 ms 23 ms
6 196.44.31.9 30 ms 22 ms
7 196.30.1.5 25 ms 22 ms
8 196.31.220.2 22 ms
196.31.63.2 63 ms
9 196.31.63.2 48 ms
196.30.42.1 45 ms
10 196.30.42.1 25 ms
197.242.144.1 30 ms
11 197.242.144.1 76 ms


traceroute -n 8.8.8.8

1 X.X.X.X 1 ms 3 ms
2 105.236.1.6 22 ms 47 ms
3 196.31.180.4 32 ms
41.181.178.5 21 ms
4 41.181.139.1 23 ms
41.181.165.1 21 ms
5 72.14.194.7 24 ms
196.31.180.4 27 ms
6 Request timed out *
41.181.139.1 21 ms
7 72.14.194.7 21 ms
8 66.249.95.8 207 ms
9 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.34.180
Name: www.google.com
Address: 173.194.34.178
Name: www.google.com
Address: 173.194.34.179
Name: www.google.com
Address: 173.194.34.177
Name: www.google.com
Address: 173.194.34.176


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
 
Hi there Afri-People :)
Just want to know when this is going to happen? This article is a month old now. Should you maybe have waited closer to the time of actually having something in mind or on the table before giving this information. You always want to be the innovators and usually you are but I don't want you to fall behind the pack :(.
http://mybroadband.co.za/news/adsl/96363-afrihost-adsl-price-cuts-planned.html
 
The Silence is deafening.

Maybe I should say AH is awesome and even when they shape, you receive double the speed they indicate in the CZ.
Maybe that will bring out a rep that will answer all posts made over the weekend and this morning.
 
just an fyi...

got of phone will telkom technician now , advised me to downgrade from my current 4mb to 2mb line. Said although they upgraded the line speeds, the exchange in the area still needs to be upgraded as well. Said downgrading back to 2mb would solve my high latency and horrible download speeds problems that began when they started the upgrade process.

and of course not sure when the exchange will be upgraded... *sigh*
 
aktor said:
AfriGuy,

Can someone please explain why I can't stream YouTube at 720p on a 10mbps uncapped connection? It keeps on buffering. Cape region. Traceroutes are all normal (in fact they're very good). Shaping is at 12/6% at the moment. Since YouTube is a realtime service, it either means the routing is screwed or that there is an actual capacity issue that affects realtime services despite of the shaping.

You see, the shaping is bad enough, but I understand that you're waiting for IPC capacity from Telkom. I know that's not your fault, even though it's annoying to the n'th degree and we're anxiously waiting for Telkom to give you that extra IPC capacity. But realtime services being affected is starting to tickle my goat now. Especially at the super-premium prices we're paying for uncapped at the moment.

When prices were discussed in the forum awhile back, you mentioned that in the end Afrihost clients always win. As in we get what we pay for, and that it's well worth it. I agree, I have no issue paying more than I would for other ISP's in exchange for some great service provision that tops the competition. My question then is, when DO we start "winning"?
Click to expand...

This is a bit odd, are you unable to stream 24/7 or only during certain times?
 
RoMark said:
The Silence is deafening.

Maybe I should say AH is awesome and even when they shape, you receive double the speed they indicate in the CZ.
Maybe that will bring out a rep that will answer all posts made over the weekend and this morning.
Click to expand...

I totally agree. The uncapped side in the South is a mess lately (but lately I mean for a couple months). I am just seeing if they are going to do actually drop their prices or hold us on a line for a long time with their "soon". Just waiting on the prices to see where to go for capped and leave this nightmare. I have great service from Afriman and his crew in the past but when you got a wife working from home and trying to download some tutorials to get up and running and getting 30kb/s and then hearing - why did you choose this internet (I assume ISP) - nothing is working. I am the one getting it - not the ISP. :(
 
hayted said:
I totally agree. The uncapped side in the South is a mess lately (but lately I mean for a couple months). I am just seeing if they are going to do actually drop their prices or hold us on a line for a long time with their "soon". Just waiting on the prices to see where to go for capped and leave this nightmare. I have great service from Afriman and his crew in the past but when you got a wife working from home and trying to download some tutorials to get up and running and getting 30kb/s and then hearing - why did you choose this internet (I assume ISP) - nothing is working. I am the one getting it - not the ISP. :(
Click to expand...

We feel you, I know shaping isn't cool :( I promise you, we're hard at work trying to get this sorted out and provide the best possible experience for everyone.
 
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