Afrihost Uncapped ADSL Feedback (Pt3)

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Judging by how fast the north got shaped back to the good old 6.25/12 or what ever the silly numbers are, I'm really hoping that it isn't as much of a short term fix in the south. Maybe you guys should already start ordering more capacity even though the first order hasn't been completed yet :p

Having said that, the new capped offer looks really tempting. If only I didn't bundle my line?.....
 
AfriMan said:
I've heard those rule of thumb figures before, but I'm really not that interested in unmeasurable metrics. At the end of the day, it's impossible to measure how positive or negative sentiment spreads, and I've personally put a lot of time into researching this.

What I do know is that the only thing one can really do is engage authentically and participate in "communities" to create a continuous dialogue with our clients. Our aim is to always be engaging and available to do so.

MyBB is definitely a priority for us, but not for any reason other than it's a vibrant community and it makes sense for us to engage here, and engage on the appropriate technical level. Our FB, Twitter and G+ communities are also very important to us, and our community managers try to ensure that we speak to our clients there in the right way as well. Basically, I'm saying that every client is important to us. It may sound like a cliche, but I truly believe that this is true for every Afrihost employee. We're all Client Service agents in some ways :)

At the end of the day, all our clients should demand and expect good service, and we do our best to exceed even those expectations.

Does that kinda answer your question? :)
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Sure it's not because the guys here have enough technical know how to make your trouble shooting easier?

;)
 
Masik3R said:
Judging by how fast the north got shaped back to the good old 6.25/12 or what ever the silly numbers are, I'm really hoping that it isn't as much of a short term fix in the south. Maybe you guys should already start ordering more capacity even though the first order hasn't been completed yet :p

Having said that, the new capped offer looks really tempting. If only I didn't bundle my line?.....
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There's no way of telling. Capacity planning is more like trend mapping. Upsurges in demand don't correlate directly to signups directly. It depends on so many variables like Telkom upgrades, infrastructure available and usage patterns on a large scale. We do our best to predict and plan for long term, but there is always the possibility that things can suddenly change.
 
Hogrod said:
Money doesn't fix the amount of time I've wasted logging tickets, tracerts, phone call costs, and general frustration AH have caused. :(.
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I know it's not all about money, but in this case, what would you suggest as an alternative?
 
I know this is the uncapped thread, but could you please comment on the bundled capped accounts not getting the double data offer :)
 
AfriMan said:
I know it's not all about money, but in this case, what would you suggest as an alternative?
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Upfront honesty about the current level of service as clear as day on your website so I'd know before clicking Buy Now? If AH had done that, I'd still have my money, and AH wouldn't have to consider paying me back double. No headaches/stress either.

Being ethical and transparent is worth more than a refund. I've written a few posts about the situation already for over a week already, I sound like a broken record. Ciao
 
It is now day 20 out of 20 this month I am experiencing 18.8% Download/ 6.25% P2P shaping 20+ hours a day. Pretty much the worst internet service I have ever used, and I've used them all
 
Hogrod said:
Upfront honesty about the current level of service as clear as day on your website so I'd know before clicking Buy Now? If AH had done that, I'd still have my money, and AH wouldn't have to consider paying me back double. No headaches/stress either.

Being ethical and transparent is worth more than a refund. I've written a few posts about the situation already for over a week already, I sound like a broken record. Ciao
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I think we've been very honest that we have some challenges in service as we've grown. I dunno if you're saying that should be a banner on our website or something like that, but I know I've spoken about it extensively here and Gian mailed all our clients with a very transparent account of what is happening. I think that's a pretty high standard for SA, or any company - but maybe you have some examples I can look at. I'm always happy to give constructive feedback to our management teams so that we can be better.
 
aybbleek said:
It is now day 20 out of 20 this month I am experiencing 18.8% Download/ 6.25% P2P shaping 20+ hours a day. Pretty much the worst internet service I have ever used, and I've used them all
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I'm really sorry about that. I know that we're seeing some harsh shaping at the moment, but we are definitely doing everything that we can to deliver the best experience we can now, and to create a much better experience going forward as new capacity is delivered :(
 
AfriMan said:
I think we've been very honest that we have some challenges in service as we've grown. I dunno if you're saying that should be a banner on our website or something like that, but I know I've spoken about it extensively here and Gian mailed all our clients with a very transparent account of what is happening. I think that's a pretty high standard for SA, or any company - but maybe you have some examples I can look at. I'm always happy to give constructive feedback to our management teams so that we can be better.
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I would have liked to have seen it indicated here:
http://www.afrihost.com/site/network_status#western-cape

I didn't get an email from Gian or an SMS about any IPC issues and the long term impact of it in my area this month. I got one about the latency the other day though which is perfect.

The difference is that this isn't some small issue that lasts a day or so (I can handle that), this is a major problem that will affect me for weeks on end.

Anyway, you guys have your reasons for your actions. Do what works for you :)
 
Taranis said:
You always are (shill?), besides, that's a Business account you're using. Did you click the wrong thread?
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#1 - Not a Shill, just help out :D Seriously - don't know anyone at Afrihost :D

#2 - Nope - Home uncapped :D However, I will be switching over to capped from next month due to the shaping.
 
Zertop said:
#1 - Not a Shill, just help out :D Seriously - don't know anyone at Afrihost :D

#2 - Nope - Home uncapped :D However, I will be switching over to capped from next month due to the shaping.
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Yet, you posted "All good here :) " in the business section?!? Please post your account experiences in the correct thread.
 
Taranis said:
Yet, you posted "All good here :) " in the business section?!? Please post your account experiences in the correct thread.
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I post my situation when asked about the line performance (nothing much to do with the account). But I use a Home Uncapped account :)
 
Zertop said:
Extremely happy with my connection at the moment

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Hey Zertop :)

Can you please do the same test again around this time? Can you include an international server aswell, I like using Washington DC (Speedtest.net server), always gives me good results.

Also, please do a 50MB download test at testmy.net and post the result's here?

Cheers,
 
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