Afrihost Uncapped ADSL Feedback (Pt3)

[AfriMan]

I am also in the north having ping spikes with LOL, bf4 etc etc

This is now a growing concern because it is over 5 and it is still bad... I was on our telkom account and damn it is rock solid and it is just a second line that runs next to ours to not exchange congestion...

It can be my line itself? but it was fire before the authentication issues... so what is going on?

Can I see the general output from our Network Test App to see some basic tests?

 

[dasco144]

We'll need some diagnostics to be able to troubleshoot. Anyway you can find the IP of the server that you're playing on to be able to trace and ping the server? Is it possible that when you change accounts you might be routed to a different server?

Okay, I will test again if the problem occurs.

 

[bgotapen]

Can I see the general output from our Network Test App to see some basic tests?

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=16 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=15 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=16 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=44 time=215 ms
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
64 bytes from 8.8.8.8: icmp_req=5 ttl=44 time=216 ms


Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 1 ms 1 ms
2 105.236.6.1 7 ms 8 ms
3 196.44.0.1 15 ms
41.181.178.8 15 ms
4 196.44.31.9 16 ms
196.44.0.1 16 ms
5 41.181.165.1 21 ms
196.44.31.9 15 ms
6 196.44.31.9 15 ms
41.181.165.1 23 ms
7 196.30.1.3 16 ms
196.44.31.9 15 ms
8 196.31.220.2 16 ms
196.30.1.3 16 ms
9 196.31.63.2 16 ms
196.31.220.2 17 ms
10 196.30.42.1 16 ms 16 ms
11 197.242.144.1 16 ms 16 ms


traceroute -n 8.8.8.8

1 192.168.1.1 1 ms
2 105.236.6.1 8 ms
3 41.181.178.7 17 ms
4 196.44.0.1 15 ms
5 196.44.31.9 14 ms
6 41.181.165.1 17 ms
7 209.212.111.2 212 ms
8 72.14.242.2 219 ms


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.41.145
Name: www.google.com
Address: 173.194.41.148
Name: www.google.com
Address: 173.194.41.144
Name: www.google.com
Address: 173.194.41.146
Name: www.google.com
Address: 173.194.41.147


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN


lol pings still bounching from 210-400+

Bf4 pings seem to jump to over 100ms usually less than 40 :erm:


Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=16 ms
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


ping 8.8.8.8

Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 1 ms 1 ms
2 105.236.6.1 7 ms 7 ms
3 41.181.178.8 14 ms 14 ms
4 196.44.0.1 15 ms 62 ms
5 196.44.31.9 15 ms 15 ms
6 41.181.165.1 24 ms 39 ms
7 196.44.31.9 15 ms 15 ms
8 196.31.220.2 16 ms 16 ms
9 196.31.63.2 15 ms
Request timed out *
10 196.30.42.1 16 ms 16 ms
11 197.242.144.1 15 ms 17 ms


traceroute -n 8.8.8.8

1 192.168.1.1 1 ms
2 105.236.6.1 8 ms
3 196.44.0.1 15 ms
4 196.44.31.9 14 ms
5 41.181.165.1 15 ms
6 72.14.242.2 220 ms


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.41.81
Name: www.google.com
Address: 173.194.41.84
Name: www.google.com
Address: 173.194.41.80
Name: www.google.com
Address: 173.194.41.83
Name: www.google.com
Address: 173.194.41.82


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN


Getting RED results now... joy

 

[DeathStrike]

Well I think the south upgrade is working a bit. Torrents been flying since I got home. Normally have to wait till later in evening.

 

[Hectic]

When did the upgrade occur?

 

[DeathStrike]

A few posts back afriman confirmed that axxess tweet about the south is correct.

 

[m0zy]

A few posts back afriman confirmed that axxess tweet about the south is correct.

https://www.axxess.co.za/networkstatus
The network upgrades for our Southern Region clients have been completed. We are pleased to announce that all services on our network are fully functional at this time. Thank you for your patience in this regard.

 

[Gmoboy]

Hey guys the westerncape is having authentication issues again I can't get online with afrihost just like last night can this be investigated Afriman

 

[Hectic]

A few posts back afriman confirmed that axxess tweet about the south is correct.

Ah okay. Thank you for the reply.

 

[m0zy]

Hey guys the westerncape is having authentication issues again I can't get online with afrihost just like last night can this be investigated Afriman

Axxess are very fast these days with keeping customers updated with errors etc

https://www.axxess.co.za/networkstatus
We are receiving reports from clients that they are not able to connect to their accounts at the moment. We are currently investigating together with our upstream provider as a matter of urgency. Please do not disconnect from your router/modem if you have remained connected.

 

[Gmoboy]

Thank you for letting us know appreicated

 

[cortexenslaver]

Hey guys the westerncape is having authentication issues again I can't get online with afrihost just like last night can this be investigated Afriman

My line cut off at 10:00 this evening... and that is my AH Business Uncapped (Sunningdale, Cape Town). My Dad is on Home Uncapped in Milnerton, and his line is still working fine :wtf:

 

[Gmoboy]

Mine has been off since 9pm don't know what's happening but all data output disappeared and now I have a red authentication lite that after we reboots won't work either it's the same as yesterday and very frustrating

 

[cortexenslaver]

Mine has been off since 9pm don't know what's happening but all data output disappeared and now I have a red authentication lite that after we reboots won't work either it's the same as yesterday and very frustrating

Same here.... am typing from my WA account, otherwise I too would be dead in the water

 

[Gmoboy]

I've only got my MTN phone so I'm really dead in the water I know how much that sucks I hope it gets resolved soon

 

[bgotapen]

I am busy switching accounts now so If i don't connect gg I can go to bed.

Afrihost it is time to sort out this before it becomes a mess

 

[W@P]

So i am sitting here with 20mb vdsl with about 30gb of downloads waiting since monday. Still not even halfway. WTF is going on AH ?

 

[Sinbad]

View attachment 127659
View attachment 127661

Very intermittent speeds here from Monday .

View attachment 127663

Call centre has done a few resets already. Comes right for a while and then back to crawling speed.

4Mbps business uncapped.

Signal to noise on that line is way too low. You'd be better off dropping to a 4 or 5 meg profile (if such exists). Your line quality is too low for 6mb stable.

 

[B1G_WH1T3]

So i am sitting here with 20mb vdsl with about 30gb of downloads waiting since monday. Still not even halfway. WTF is going on AH ?

same here seems like this entire week i've only managed to get max 490kb/s on my 10mb line, the client zone says 12% shaping is applied but still 12% can't be half a 10mb line.

something fishy is going on...

speed test shows full 10 mb. but http, nntp ,p2p everything is slow. slower than usually when being shaped and the time is insane long... been shaped from monday at 12.5 % it never went away.

 

[Sinbad]

same here seems like this entire week i've only managed to get max 490kb/s on my 10mb line, the client zone says 12% shaping is applied but still 12% can't be half a 10mb line.

something fishy is going on...

speed test shows full 10 mb. but http, nntp ,p2p everything is slow. slower than usually when being shaped and the time is insane long... been shaped from monday at 12.5 % it never went away.

12% shaping means 12% of line speed.