Afrihost Uncapped ADSL Feedback (Pt3)

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Vorastra said:
Ah, I assumed that International bandwidth was the highest cost to an ISP. That's disappointing....
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I wouldn't know the exact figures, but we have plenty of international traffic capacity (it's more than our national IPC). Increasing IPC is a pretty big factor, but becuase IPC is the point where you break out onto our network, it will affect both local and international traffic.
 
Sinbad said:
Thanks :)
My point about no-win is that many http downloads are legitimate HTTP downloads - not necessarily media files or things that are being queued up to watch later, but are in fact things that are needed now- a driver update to fix a glitch in a game, or a security fix for an app, for example. The sad fact that these fall into the same category as someone downloading a 35 gigabyte shaky HD cam rip of the latest Twilight movie from FileStream means that either 1) both these actions get "encouraged" towards 1am, or 2) both these actions are given a decent speed at 8pm.
Scenario 1 = lose for the guy trying to get his game to work or patch the gaping hole in Windows 8
Scenario 2 = lose for the ISP.
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I see what you mean now. Again, I would like to think that working together could help us put the balance in our client's favour. But I think at the end of the day, our favour is always the client's favour as well.

I'm hopeful that the testing will show us some opportunities to improve client's experience where possible. But the more that we can encourage the after hour downloading, the more we can look into these areas.
 
Vorastra said:
Hey AfriMan, I assumed Steam download (being local) were not being touched by the shaper. Or did I assume wrong? It used to be full speed for months though, Steam speed at the moment is terri-bad.
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A steam download would be a non-realtime service, so it should always have been shaped (when shaping was active). I know a few people reported it wasn't being shaped, but to my knowledge it should have been.
 
shreez said:
I use UnoTelly, same servers (JHB primary, CT secondary) when I tested both connections.
Afrihost was bad, swopped over to Web Africa which was good.

When the only thing which changed was the account using to access these services, it points to the network behind it being the issue.
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If some users are able to get the right amount of throughput and latency to run the service, under the same shaped conditions, then we must troubleshoot and investigate further. Assuming the network is broken really gives our engineers nothing solid to go on, so we must run systematic, step-by-step process to be able to replicate the issue consistently. That's the only way to get to a workable solution.
 
AfriMan said:
I wouldn't know the exact figures, but we have plenty of international traffic capacity (it's more than our national IPC). Increasing IPC is a pretty big factor, but becuase IPC is the point where you break out onto our network, it will affect both local and international traffic.
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If you have more International than IPC bandwidth. Is that because of the current IPC problems? Which means that eventually these Home Uncapped accounts will become less shaped? Or is that how the network has just been setup (even though having more international than IPC doesn't make sense to me :whistle:)
 
Vorastra said:
If you have more International than IPC bandwidth. Is that because of the current IPC problems? Which means that eventually these Home Uncapped accounts will become less shaped? Or is that how the network has just been setup (even though having more international than IPC doesn't make sense to me :whistle:)
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There are no current IPC problems though ;)
BUT - each IPC has its own international breakout - and I'm guessing there's fallback capacity on both major routes so that if one goes down, the other one can be allocated to both.
 
Sinbad said:
There are no current IPC problems though ;)
BUT - each IPC has its own international breakout - and I'm guessing there's fallback capacity on both major routes so that if one goes down, the other one can be allocated to both.
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I know next to nothing about IPC's, so I just want to make sure I understand this correctly. From our home we go to the IPC, the IPC then handels local and international traffic? So in other words if the IPC is heavily congested it does not matter how much International traffic AH has, it will still be shaped into oblivion?
 
saa044 said:
I know next to nothing about IPC's, so I just want to make sure I understand this correctly. From our home we go to the IPC, the IPC then handels local and international traffic? So in other words if the IPC is heavily congested it does not matter how much International traffic AH has, it will still be shaped into oblivion?
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IPC is the link between the telkom ADSL network and your ISP.

And yes, your 3rd sentence is correct.
 
Sinbad said:
IPC is the link between the telkom ADSL network and your ISP.

And yes, your 3rd sentence is correct.
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If you say this is correct:

So in other words if the IPC is heavily congested it does not matter how much International traffic AH has, it will still be shaped into oblivion?
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Then surely you are incorrect about there not being an Afrihost IPC problem? Or was that what the smiley was for. Sorry but I haven't been following the Afrihost IPC probs.
 
Vorastra said:
If you say this is correct:



Then surely you are incorrect about there not being an Afrihost IPC problem? Or was that what the smiley was for. Sorry but I haven't been following the Afrihost IPC probs.
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The current shaping is not because of IPC problems, but rather testing ways to improve the end user experience. (or, read my post about encouraging downloading habit change a page or two back ;) )
 
Sinbad said:
The current shaping is not because of IPC problems, but rather testing ways to improve the end user experience. (or, read my post about encouraging downloading habit change a page or two back ;) )
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Oh you meant the current situation of shaping. I was referring to the last few months. Thanks for the responses. :)
 
Vorastra said:
If you have more International than IPC bandwidth. Is that because of the current IPC problems? Which means that eventually these Home Uncapped accounts will become less shaped? Or is that how the network has just been setup (even though having more international than IPC doesn't make sense to me :whistle:)
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Basically we want to ensure that we always have enough international traffic to cope with our network traffic. IPC is usually the biggest factor, but once you break out onto out backbone, we want to make sure you get the best experience.

Nothing to do with the IPC upgrades at all, we've always made sure that we have ample international capacity as this is where most clients expect good latency for gaming and streaming and we never want to have congestion on these links.
 
saa044 said:
I know next to nothing about IPC's, so I just want to make sure I understand this correctly. From our home we go to the IPC, the IPC then handels local and international traffic? So in other words if the IPC is heavily congested it does not matter how much International traffic AH has, it will still be shaped into oblivion?
Click to expand...

So from your local router, you hit your local exchange, from the exchange you hit the IPC which breaks you out of Telkom's network, and from there we route you to either a local destination, or an international destination.

For international traffic, we terminate our international links in the EU, and from there we route either to the EU, or from there via other international links on 3rd party networks to the US or Australia, etc.
 
Vorastra said:
If you say this is correct:



Then surely you are incorrect about there not being an Afrihost IPC problem? Or was that what the smiley was for. Sorry but I haven't been following the Afrihost IPC probs.
Click to expand...

There isn't an IPC problem at the moment. With the way that we're running the network for the best experience, we are seeing that we have enough bandwidth to meet demand and headroom to cater for bandwidth bursts for excellent realtime service.
 
AfriMan said:
So from your local router, you hit your local exchange, from the exchange you hit the IPC which breaks you out of Telkom's network, and from there we route you to either a local destination, or an international destination.

For international traffic, we terminate our international links in the EU, and from there we route either to the EU, or from there via other international links on 3rd party networks to the US or Australia, etc.
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Thanks for the detailed explanation. I remember the days when I knew everything a long time ago and shaking my head to the older people with little knowledge regarding anything tech. I am that older person now that has to ask my 9 year old daughter how to do something on a smartphone lol.
 
saa044 said:
Thanks for the detailed explanation. I remember the days when I knew everything a long time ago and shaking my head to the older people with little knowledge regarding anything tech. I am that older person now that has to ask my 9 year old daughter how to do something on a smartphone lol.
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A two year old showed me how to scroll/swipe on a touchscreen #youarenotalone
 
What is the process I need to use to cancel uncapped, activate capped for next month and not lose the 'bundled' line?
 
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