Afrihost Uncapped ADSL Feedback (Pt3)

Status
Not open for further replies.
Dion Disco said:
Well - let's see if this "miraculous" easing off on the shaping is going to last past midnite and the rest of the week

If so, I'll be damned ;-)
Click to expand...

I don't think anything has been promised or actioned around this though, we're still wading through heaps of data to make the best possible decision :)
 
AfriGuy said:
I don't think anything has been promised or actioned around this though, we're still wading through heaps of data to make the best possible decision :)
Click to expand...

Remember last year October/November - Your accounts were amazing around that time. January everything died. Tell Brendan to restore the Mikrotik configurations back to how it was in November.
 
Lynx_ZA said:
Remember last year October/November - Your accounts were amazing around that time. January everything died. Tell Brendan to restore the Mikrotik configurations back to how it was in November.
Click to expand...

I seem to recall that home uncapped (and some other accounts) were subsidised by the marketing budget.
The accounts were amazing, resulting in what I'd guess is unprecendented uptake.
Definitely unprecedented by the marketing budget, which I'm guessing is pretty much flat as a pancake now. So, performance levels have to decline to an unsubsidised level now, which is what we have.
 
Sinbad said:
I seem to recall that home uncapped (and some other accounts) were subsidised by the marketing budget.
The accounts were amazing, resulting in what I'd guess is unprecendented uptake.
Definitely unprecedented by the marketing budget, which I'm guessing is pretty much flat as a pancake now. So, performance levels have to decline to an unsubsidised level now, which is what we have.
Click to expand...

That actually makes perfect sense.
 
I cancelled my Home Uncapped a few days ago. Decided to start using our 1TB Vox Fat Pipe Samsung promo - what a difference!
First unbundled, then cancelled the data portion. Then found out that it only dies at the end of the month - thought it was immediate??? Anyone have similar experience, as in no prorated billing / discount for remaining days?
 
Last edited:
cortexenslaver said:
I cancelled my Home Uncapped a few days ago. Decided to start using our 1TB Vox Fat Pipe Samsung promo - what a difference!
First unbundled, then cancelled the data portion. Then found out that it only dies at the end of the month - thought it was immediate??? Anyone have similar experience, as in no prorated billing / discount for remaining days?
Click to expand...

Nope. You pay for a month, you get a month. Can't undo.
 
Lynx_ZA said:
Remember last year October/November - Your accounts were amazing around that time. January everything died. Tell Brendan to restore the Mikrotik configurations back to how it was in November.
Click to expand...

We had probably just upgraded our IPC around then, depending on which region you were in, I don't recall specifically.

I believe we're still delivering an amazing experience to the majority of our Uncapped users, and for some that want more unshaped time or want to be able to torrent whenever, you still have free Turbocharge minutes or you can explore a capped or Business option.
 
Sinbad said:
I seem to recall that home uncapped (and some other accounts) were subsidised by the marketing budget.
The accounts were amazing, resulting in what I'd guess is unprecendented uptake.
Definitely unprecedented by the marketing budget, which I'm guessing is pretty much flat as a pancake now. So, performance levels have to decline to an unsubsidised level now, which is what we have.
Click to expand...

Basically all our offerings are subsidised in one way or another. DSL is definitely still being heavily subsidised, which how we were able to secure more IPC.
 
AfriMan said:
We had probably just upgraded our IPC around then, depending on which region you were in, I don't recall specifically.

I believe we're still delivering an amazing experience to the majority of our Uncapped users, and for some that want more unshaped time or want to be able to torrent whenever, you still have free Turbocharge minutes or you can explore a capped or Business option.
Click to expand...

I am one of the few here that mostly streams and game a bit. I cancelled due to poor performance on Netflix, YouTube buffers and such. So real-time not where it is suppose to be or where we like it to be. On X ISP I get 720p now via YouTube on 4Mbps for instance.
 
saa044 said:
I am one of the few here that mostly streams and game a bit. I cancelled due to poor performance on Netflix, YouTube buffers and such. So real-time not where it is suppose to be or where we like it to be. On X ISP I get 720p now via YouTube on 4Mbps for instance.
Click to expand...

I've also divorced DSTV for Netflix and Hulu as well - this is also my primary source of entertainment.
Streaming on AH has NEVER been up to scratch.
On a capped account Netflix still only manages a maximum of 720p, and Hulu still occasionally buffers and this is on a 10Mb line.
With Web Africa, this is not the case - Netflix streams at 1080p with no issues.
 
saa044 said:
I am one of the few here that mostly streams and game a bit. I cancelled due to poor performance on Netflix, YouTube buffers and such. So real-time not where it is suppose to be or where we like it to be. On X ISP I get 720p now via YouTube on 4Mbps for instance.
Click to expand...

shreez said:
I've also divorced DSTV for Netflix and Hulu as well - this is also my primary source of entertainment.
Streaming on AH has NEVER been up to scratch.
On a capped account Netflix still only manages a maximum of 720p, and Hulu still occasionally buffers and this is on a 10Mb line.
With Web Africa, this is not the case - Netflix streams at 1080p with no issues.
Click to expand...

We're definitely going to keep testing and working towards the best streaming experience. Netflix seems to be inconsistent when streaming off their US service, depending on the routing used. But when I test any streaming via EU, it's pretty great. We'll keep looking into this.
 
AfriMan said:
We're definitely going to keep testing and working towards the best streaming experience. Netflix seems to be inconsistent when streaming off their US service, depending on the routing used. But when I test any streaming via EU, it's pretty great. We'll keep looking into this.
Click to expand...

Hi AfriMan,

Thanks for the feedback, however I've also tested using the Netflix UK service, and it was no better than the US one.
Hulu has never been great.
 
shreez said:
Hi AfriMan,

Thanks for the feedback, however I've also tested using the Netflix UK service, and it was no better than the US one.
Hulu has never been great.
Click to expand...

We tested it with our technical team and performance was pretty good on HD (which was pretty tricky to get going) using a shaped account. We'll keep testing to see where improvements can be made.
 
AfriMan said:
We had probably just upgraded our IPC around then, depending on which region you were in, I don't recall specifically.

I believe we're still delivering an amazing experience to the majority of our Uncapped users, and for some that want more unshaped time or want to be able to torrent whenever, you still have free Turbocharge minutes or you can explore a capped or Business option.
Click to expand...


 
Afriman, Guy, whatever
I don't know what the heck is going on there but I have now been shaped to a catatonic state for over a full week now, NON-STOP.

Why even have a shaping policy if you are shaping all the damn time?
As I've said to one of the consultants that replied to my enquiry, Afrihost has now entered the Crap level.
What's shocking is the lack of interest from the support staff, all I get is "upgrade to this and that, blah blah"

I will never recommend AH to anyone.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X