Afrihost Uncapped ADSL Feedback (Pt3)

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hexium said:
I'm having similar problems on 2 capped accounts. They're both on the MTN Network (Afrihost & Axxess). My devices are getting lots of time-outs when doing DNS lookups.
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That should all be sorted now - but we're still investigating the source on our side :(
 
AfriMan said:
Looks like there could have been a DNS problem yesterday, though I don't have any details at the present moment. Just saw some similar info being tweeted yesterday.

Should all be resolved now though.
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Yeah seems like it was DNS. Changed to Googles DNS and it was running smoothly from then onward.
 
PsyCLown said:
Eeeeek, after some of the feedback here I am starting to worry whether I will be making the right choice by going with Afrihost. :-/

Telkom are installing my telephone line tomorrow and then I was going to sign up for a bundle with Afrihost. :S
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Don't do it
I can't speak for the capped accounts but I can tell you that the Home Uncapped is useless.
Was pretty good a while ago but has gone to the dogs since.
 
AfriGuy said:
Hi

Shaping definitely doesn't run 24/7 :(
I think at 30GB a month, Capped is a much better option. Maybe you should look into that?
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The "Ctrl", "C" and "V" keys must really be worn out on your keyboard, judging from the responses. :whistle:
 
AfriGuy said:
Can't see a duplicate query, I was simply offering an alternative.
I think if rhodad isn't happy moving to a Capped account he/she can let me know and we can take it from there :)
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I've already said before that I don't want help because I've been down that road with AH support staff and it was futile.

My postings on this forum is more of an FYI to anyone else interested.
 
rhodad said:
I've already said before that I don't want help because I've been down that road with AH support staff and it was futile.

My postings on this forum is more of an FYI to anyone else interested.
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I'm not passing this back onto Support though, I'll personally run through a few things. If anything, I'll pass it onto a senior department to help you out further.
Just think it's a bit futile posting your findings with no real purpose, just my 2c though :)
 
AfriGuy said:
I'm not passing this back onto Support though, I'll personally run through a few things. If anything, I'll pass it onto a senior department to help you out further.
Just think it's a bit futile posting your findings with no real purpose, just my 2c though :)
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Firstly, you have to try and understand my frustration with the product - If I tell you that I am being shaped all the time, then that's what's happening.

Secondly, my recent posts on this forum is by no means futile, they're tautological because so many others on this forum have complained about the same thing.

The purpose of my recent posts is purely information sharing based on my experience with the product.
 
I received excellent support from Afrihost with regards to getting me moved to another DSLAM seeing as there was some major congestion, but now with being shaped almost constantly except in the wee hours of the morning I might have to move my business elsewhere as well.

I don't want to have to leave my computer on the whole night just to download/torrent one or two things I could be downloading while awake. It's not like afrihost will reimburse me for the increase in electricity consumption while they do their supposed "testing" which appears to be the new standard for home uncapped.
 
rhodad said:
Firstly, you have to try and understand my frustration with the product - If I tell you that I am being shaped all the time, then that's what's happening.

Secondly, my recent posts on this forum is by no means futile, they're tautological because so many others on this forum have complained about the same thing.

The purpose of my recent posts is purely information sharing based on my experience with the product.
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I wish it was as easy at that though. If you're being shaped 24/7 then there's something wrong with either the shaper or your account profile itself. Both of which can only be rectified by providing your info.
 
Orihalcon said:
No worries. If it can help them figure out what is causing the difference then all the better as I might not be the only person suffering from this.

For the time being I am using the capped account while they do their digging.
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Any feedback on the tests yet?
 
Martian said:
Any feedback on the tests yet?
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Nothing to report as yet in terms of feedback. They confirmed that something was amiss with my uncapped account and provided me an alternate account while they investigate the problem.

I'll be following up with them Thursday or Friday. That should have allowed sufficient time to form some sort of idea of what could have been the cause.
 
Orihalcon said:
Nothing to report as yet in terms of feedback. They confirmed that something was amiss with my uncapped account and provided me an alternate account while they investigate the problem.

I'll be following up with them Thursday or Friday. That should have allowed sufficient time to form some sort of idea of what could have been the cause.
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It depends on the nature of the issue. Remember that we have to consult and get feedback from multiple departments within MTN and externally that help us run the network. But our team will keep you informed as best we can while we continue to investigate.
 
What's going on with you guys lately were being shaped after 7-8 pm at nights, I haven't had problems with my net in the past 3-5 months and now as of lately my net is crawling at night, what gives? I have to use 'turbocharge' to get something done and its not like we get so much of it per month. So basically I can only use my net for 300 minutes of which I have 120 left and then I must suffer till the months' end. I'm not even using my net during the day I'm at work all day and when I get home my net is shaped. Are you guys going the same path as Open web or when are we getting our promised capacity upgrades in the South. I am in Cape Town.

Any news would be much appreciated.
 
shadowstalker said:
What's going on with you guys lately were being shaped after 7-8 pm at nights, I haven't had problems with my net in the past 3-5 months and now as of lately my net is crawling at night, what gives? I have to use 'turbocharge' to get something done and its not like we get so much of it per month. So basically I can only use my net for 300 minutes of which I have 120 left and then I must suffer till the months' end. I'm not even using my net during the day I'm at work all day and when I get home my net is shaped. Are you guys going the same path as Open web or when are we getting our promised capacity upgrades in the South. I am in Cape Town.

Any news would be much appreciated.
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Likewise except im experiencing crazy shaping from around 3-10pm in the kzn region. Eshowe to be exact. im getting shaped to like 5% or something with a whooping total of 11gb pulled this month... its become so bad lately that i've actually opted to just get a 100gb capped package...
 
shadowstalker said:
What's going on with you guys lately were being shaped after 7-8 pm at nights, I haven't had problems with my net in the past 3-5 months and now as of lately my net is crawling at night, what gives? I have to use 'turbocharge' to get something done and its not like we get so much of it per month. So basically I can only use my net for 300 minutes of which I have 120 left and then I must suffer till the months' end. I'm not even using my net during the day I'm at work all day and when I get home my net is shaped. Are you guys going the same path as Open web or when are we getting our promised capacity upgrades in the South. I am in Cape Town.

Any news would be much appreciated.
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wez1007 said:
Likewise except im experiencing crazy shaping from around 3-10pm in the kzn region. Eshowe to be exact. im getting shaped to like 5% or something with a whooping total of 11gb pulled this month... its become so bad lately that i've actually opted to just get a 100gb capped package...
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It's the new order at Afrihost. Get used to it.
 
wez1007 said:
Likewise except im experiencing crazy shaping from around 3-10pm in the kzn region. Eshowe to be exact. im getting shaped to like 5% or something with a whooping total of 11gb pulled this month... its become so bad lately that i've actually opted to just get a 100gb capped package...
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You have fallen for Afrihost's "move-all-uncapped-users-onto-capped" scheme :p
 
shadowstalker said:
What's going on with you guys lately were being shaped after 7-8 pm at nights, I haven't had problems with my net in the past 3-5 months and now as of lately my net is crawling at night, what gives? I have to use 'turbocharge' to get something done and its not like we get so much of it per month. So basically I can only use my net for 300 minutes of which I have 120 left and then I must suffer till the months' end. I'm not even using my net during the day I'm at work all day and when I get home my net is shaped. Are you guys going the same path as Open web or when are we getting our promised capacity upgrades in the South. I am in Cape Town.

Any news would be much appreciated.
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Shaping will only ever affect P2P and downloads, is your browsing/ streaming also slow?
 
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