Afrihost Uncapped ADSL Feedback (Pt3)

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So testing today I get crap ping on a capped Afrihost account (120) and on uncapped its even worse (240+).
Meanwhile with international games I get 1500 ping.

So since Thursday my account has been useless and then you want to tell me that your shaping system is improving things for the better?

I haven't had to complain about my ISP this much since I was with Openweb.
 
Qrox said:
So testing today I get crap ping on a capped Afrihost account (120) and on uncapped its even worse (240+).
Meanwhile with international games I get 1500 ping.

So since Thursday my account has been useless and then you want to tell me that your shaping system is improving things for the better?

I haven't had to complain about my ISP this much since I was with Openweb.
Click to expand...

Rather test with a different backbone.
 
Hi Chris ,

Oscar here from Afrihost Critical Care.
Our Social Media asked us to investigate & help speed up the pending problem you have been experiencing.

We have been experiencing problems on our network; but are doing all we can to resolve this.
We first had some issues with international speeds, then the iOS8 updates were released.
Our uncapped accounts are also dynamically heavier in shaping as network demand increases.

I'll be able to get concrete feedback tomorrow on where we stand with changes to improve our network, & update you in turn.
Once again we apologise for all inconvenience caused.

Kind Regards

Oscar

Ticket Details

Status: Closed
Priority: Critical
Click to expand...

So it might be better tomorrow? It will be getting a lot better come end on the month when i switch to telkom! :mad:
 
I don't like the way web Africa accounts give me half data for day use and other half for night. I pay for the data so why should an isp tell me when I can use it.
 
aucampia said:
Good choice, Afrihost is completely incapable of dealing with ADSL line support, and the fact they are completely indifferent to issues that they customers experience doesn't help either. I had an issue which persisted for months, still not fixed. Luckily I moved so its now some other chump's problem.
Click to expand...

I don't think that is the case, though I take your point that we were not able to resolve your line issue. We have several thousand clients who trust is with their DSL lines and we work with Telkom to ensure that those clients get the best possible performance.

I'm sorry that this did not go as planned in your case, and I do hope that you will get this resolved with your new ISP :(
 
bgotapen said:
8pm not a peep from a mtn lackey ... oops i mean ... "afrihost" critical care person

MTN must have stepped hard on the necks of afrihost management to get them to buy less capacity for afrihost customers. Afrihost is now just another prisoner of one of the worst companies in south africa.

We all knew this day was coming... hellopeter seems to agree looks just like mtn's complains... :whistle:
Click to expand...

I'm sorry that you are having such a poor experience and I'm sure that our Critical Care team will be in touch and offer the best solutions they can for your query.

I just want to mention that nothing has changed yet with regard to MTN. The deal is still under review by the competitions board, so MTN have no management capacity or decision making within Afrihost at this point in time. However, when we have worked with them on these problems they generally been very generous in providing additional capacity and taking some big financial risks to try to secure more IPC for us on several occasions.

I believe that once MTN are officially on board, this will allow us to take even bigger risks, so it's definitely not going to be a case of stepping on necks at all. I guess time will tell, but that's my view from the inside.
 
Qrox said:
280 ping on local Teamspeak again! Its definitely not my exchange. My friend who is on the same exchange but with a different ISP is connected to the same server and his ping is 37.
Had to stop playing wow cause my international ping was 5800 and eventually disconnected.

EDIT: Just tested. When I use the free 1GB afrihost account then my ping is down to 37, but as soon as I switch back to uncapped, it goes back to 150 - 300
Click to expand...

Capped and Uncapped accounts work on different data pools, so contention on one pool may not necessarily affect the other, unless there is overall contention on the network.

We'll need to look into this on our side and see if we're seeing high contention on Uncapped specifically.
 
Orihalcon said:
But remember...shaping does not effect latency. No sir not at all. /sarcasm

No matter what we experience and how much we post real world results, Arihost just sticks to the PR response script regarding this. *sigh*
Click to expand...

Shaping does not affect latency. We've proved this in several tests before deploying the shaping system and from ongoing tests. Contention is totally different though. We would generally see some increase in latency if contention is severe.
 
Vrotappel said:
Currently shaped to 7KBps on Usenet. Pretty useless stuff from Afrihost.
Click to expand...

We definitely unshaped accounts last night, and the relied on demand to naturally unshape account according to overall network traffic.

From my reports, depending also on the region, we saw most users start to be unshaped just after 10pm, and the heaviest users completely unshaped around 2-3am.

If you were still shaped at that time, I'll be happy to check your account to see what could have happened there.
 
AfriMan said:
Shaping does not affect latency. We've proved this in several tests before deploying the shaping system and from ongoing tests. Contention is totally different though. We would generally see some increase in latency if contention is severe.
Click to expand...

Afriman with all due respect. When shaping is active and my gaming experience is poor with high pings and I activate a turbocharge and my pings improve dramatically to that of a capped account - my conclusion is that the shaping effects in game latency. That is my real world result and experience. All the in house testing in the world won't change my, and my others' here, experience.
 
werntastic said:
Screw you Afrihost, Thanks for nothing, Pathetic to the max, yet another bloody night of COMPLETE shaping
Click to expand...

I'm really sorry that we've let you down and I totally understand your frustration. We are definitely unshaping over the evenings, but if you weren't unshaped or less shaped at all, please PM me so I can verify this on your account and then escalate this urgently :(
 
AfriMan said:
I'm really sorry that we've let you down and I totally understand your frustration. We are definitely unshaping over the evenings, but if you weren't unshaped or less shaped at all, please PM me so I can verify this on your account and then escalate this urgently :(
Click to expand...

Nice, act like you care, while your actions clearly show that you could not care less.
 
Well yesterday I had a great day with my Afrihost home uncapped account. Pages were loading quickly, and I could youtube at 720p. First time in ages. I thought maybe the techies had finally got it right (or they left the servers alone for a change)

And today its back to the same old nonsense. Web pages take ages to load or time out, and Youtube buffers on 144p streaming.

Oh and before I get told its my line, I logged onto a capped webafrica account, and my internet is flying.

So it definitely looks like Afrihost is oversubscribed. I'm hope the sort something out, because I really don't think they could shape the uncapped accounts anymore aggressively. When google.co.za timesout sometimes, you know your ISP is in trouble!
 
ainsin said:
Well yesterday I had a great day with my Afrihost home uncapped account. Pages were loading quickly, and I could youtube at 720p. First time in ages. I thought maybe the techies had finally got it right (or they left the servers alone for a change)

And today its back to the same old nonsense. Web pages take ages to load or time out, and Youtube buffers on 144p streaming.

Oh and before I get told its my line, I logged onto a capped webafrica account, and my internet is flying.

So it definitely looks like Afrihost is oversubscribed. I'm hope the sort something out, because I really don't think they could shape the uncapped accounts anymore aggressively. When google.co.za timesout sometimes, you know your ISP is in trouble!
Click to expand...

I'm sorry you're getting such an inconsistent performance. We'e generally seeing better performance today, and I don't think we're generally seeing performance degraded to this degree at the moment.

What do traces show? Maybe if there is a node showing high latency we can report to MTN :(
 
AfriMan said:
I'm sorry you're getting such an inconsistent performance. We'e generally seeing better performance today, and I don't think we're generally seeing performance degraded to this degree at the moment.

What do traces show? Maybe if there is a node showing high latency we can report to MTN :(
Click to expand...

Hi Afriman

I did a simple tracert on google.co.za. I had nothing downloading in the background, and I rebooted my router. These are my results:

C:\Users\@@@>tracert www.google.co.za

Tracing route to www.google.co.za [64.233.167.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 7 ms 7 ms 7 ms 105-236-12-193-esr-lo.mtnbusiness.co.za [105.236.12.193]
3 8 ms 86 ms 12 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
4 31 ms 9 ms 61 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 122 ms 9 ms 9 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 276 ms 307 ms 389 ms 41.181.180.10
7 284 ms 211 ms 209 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
8 271 ms 206 ms 211 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 217 ms 258 ms 217 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.203]
10 193 ms 191 ms 191 ms rb-ad-1--glgix-bloemf-1-a.mtnns.net [209.212.99.13]
11 296 ms 218 ms 229 ms 209.85.255.78
12 255 ms 278 ms 220 ms 209.85.253.94
13 263 ms 216 ms 219 ms 72.14.232.134
14 214 ms 219 ms 217 ms 209.85.246.160
15 * * * Request timed out.
16 228 ms 361 ms 270 ms 64.233.167.94

Trace complete.

I get similar results on some other international sites. Here is the results when I tracert afrihost.co.za:

C:\Users\@@@>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 7 ms 7 ms 105-236-12-193-esr-lo.mtnbusiness.co.za [105.236.12.193]
3 9 ms 11 ms 10 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
4 41 ms 22 ms 40 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 31 ms 8 ms 33 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
6 46 ms 14 ms 12 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.224]
7 11 ms 12 ms 89 ms 196.44.31.99
8 143 ms 101 ms 102 ms 196.31.220.6
9 11 ms 13 ms 11 ms 196.31.220.23
10 88 ms 116 ms 14 ms 196.31.63.206
11 47 ms 14 ms 16 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 13 ms 11 ms 11 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Locally, it looks a lot better. So i might assume its an international node that is causing issues?

If there is another tracing program you want me to use, let me know.
 
Last edited:
ainsin said:
Hi Afriman

I did a simple tracert on google.co.za. I had nothing downloading in the background, and I rebooted my router. These are my results:

C:\Users\@@@>tracert www.google.co.za

Tracing route to www.google.co.za [64.233.167.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 7 ms 7 ms 7 ms 105-236-12-193-esr-lo.mtnbusiness.co.za [105.236.12.193]
3 8 ms 86 ms 12 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
4 31 ms 9 ms 61 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 122 ms 9 ms 9 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 276 ms 307 ms 389 ms 41.181.180.10
7 284 ms 211 ms 209 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
8 271 ms 206 ms 211 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 217 ms 258 ms 217 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.203]
10 193 ms 191 ms 191 ms rb-ad-1--glgix-bloemf-1-a.mtnns.net [209.212.99.13]
11 296 ms 218 ms 229 ms 209.85.255.78
12 255 ms 278 ms 220 ms 209.85.253.94
13 263 ms 216 ms 219 ms 72.14.232.134
14 214 ms 219 ms 217 ms 209.85.246.160
15 * * * Request timed out.
16 228 ms 361 ms 270 ms 64.233.167.94

Trace complete.

I get similar results on some other international sites. Here is the results when I tracert afrihost.co.za:

C:\Users\@@@>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 7 ms 7 ms 105-236-12-193-esr-lo.mtnbusiness.co.za [105.236.12.193]
3 9 ms 11 ms 10 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
4 41 ms 22 ms 40 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 31 ms 8 ms 33 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
6 46 ms 14 ms 12 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.224]
7 11 ms 12 ms 89 ms 196.44.31.99
8 143 ms 101 ms 102 ms 196.31.220.6
9 11 ms 13 ms 11 ms 196.31.220.23
10 88 ms 116 ms 14 ms 196.31.63.206
11 47 ms 14 ms 16 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 13 ms 11 ms 11 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Locally, it looks a lot better. So i might assume its an international node that is causing issues?

If there is another tracing program you want me to use, let me know.
Click to expand...

Sorry about this :(
Looks like there is still some higher demand around, seems to be spiked up every now and then.
 
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