Afrihost Uncapped ADSL Feedback (Pt3)

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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>ping -n 20 afrihost.co.za

Pinging afrihost.co.za [197.242.144.102] with 32 bytes of data:
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=125ms TTL=57
Reply from 197.242.144.102: bytes=32 time=67ms TTL=57
Reply from 197.242.144.102: bytes=32 time=22ms TTL=57
Reply from 197.242.144.102: bytes=32 time=116ms TTL=57
Reply from 197.242.144.102: bytes=32 time=101ms TTL=57
Reply from 197.242.144.102: bytes=32 time=89ms TTL=57
Reply from 197.242.144.102: bytes=32 time=72ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=295ms TTL=57
Reply from 197.242.144.102: bytes=32 time=808ms TTL=57
Reply from 197.242.144.102: bytes=32 time=856ms TTL=57
Reply from 197.242.144.102: bytes=32 time=371ms TTL=57
Reply from 197.242.144.102: bytes=32 time=141ms TTL=57
Reply from 197.242.144.102: bytes=32 time=140ms TTL=57
Reply from 197.242.144.102: bytes=32 time=29ms TTL=57
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57

Ping statistics for 197.242.144.102:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 856ms, Average = 167ms

C:\Users\Chris>
Click to expand...

sick of this bullcrap
 
BossertGF said:
Afriguy I had the same issues as the person above.

Both my Capped account and my uncapped was like this.

It only started stabilizing yesterday.

still not 100% though.
Click to expand...

bgotapen said:
sick of this bullcrap
Click to expand...

Do you guys have a traceroute I can have a look at?
We're checking things out with the higher latency on our network.
 
AfriGuy said:
Do you guys have a traceroute I can have a look at?
We're checking things out with the higher latency on our network.
Click to expand...

So yesterday I ran into someone that works for IS and he said afrihost will have higher latency for at least a couple of months as your network is beyond capacity... is this true? :D cause I find that hilarious...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 10 ms 11 ms 105-236-6-193-esr-lo.mtnbusiness.co.za [105.236.
6.193]
3 17 ms 17 ms 18 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 20 ms 30 ms 19 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 159 ms 18 ms 18 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 129 ms 17 ms 47 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 117 ms 57 ms 21 ms 196.44.31.99
8 21 ms 84 ms 20 ms 196.31.220.8
9 19 ms 22 ms 58 ms 196.31.220.25
10 20 ms 46 ms 37 ms 196.31.63.206
11 20 ms 19 ms 73 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 38 ms 24 ms 22 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Chris>

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 10 ms 10 ms 105-236-6-193-esr-lo.mtnbusiness.co.za [105.236.
6.193]
3 59 ms 42 ms 18 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 93 ms 68 ms 47 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 19 ms 36 ms 18 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 130 ms 69 ms 19 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 20 ms 19 ms 66 ms 196.44.31.99
8 25 ms 93 ms 159 ms 196.31.220.8
9 33 ms 139 ms 18 ms 196.31.220.25
10 62 ms 21 ms 19 ms 196.31.63.206
11 22 ms 19 ms 100 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 21 ms 27 ms 109 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Chris>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 11 ms 10 ms 105-236-6-193-esr-lo.mtnbusiness.co.za [105.236.
6.193]
3 33 ms 46 ms 42 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 113 ms 105 ms 20 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 75 ms 110 ms 18 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 42 ms 122 ms 135 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 20 ms 123 ms 20 ms 196.44.31.99
8 115 ms 22 ms 22 ms 196.31.220.8
9 63 ms 77 ms 23 ms 196.31.220.25
10 19 ms 19 ms 19 ms 196.31.63.206
11 19 ms 20 ms 19 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 100 ms 74 ms 20 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Chris>
 
Oh yeah let me just add

UPLOAD has been killed.... it is generally shaped or throttled to 0.01Mbps
 
bgotapen said:
So yesterday I ran into someone that works for IS and he said afrihost will have higher latency for at least a couple of months as your network is beyond capacity... is this true? :D cause I find that hilarious...
Click to expand...

No idea where he got that info from, but it's completely incorrect.
 
AfriGuy said:
No idea where he got that info from, but it's completely incorrect.
Click to expand...


idc... but i will keep an eye on this thread when i am on another isp to see if this is correct. I am getting so much packet loss... that ticket has taken the FAR back seat while this is going on... not like it is months old right? :)


I have been with afrihost for several months but in that time I can tally the days where the service was unusable at at least a month.

Be it authentication issues, packet loss, slow network, high latency and bad support.

It would all be fine if you provide customers with backup accounts on different backbones. To give discounts on the next months bill...

However afrihost has remained silent. Your service the last week was the worst of all the isp's as everyone else it seems have gotten their internet working fairly reliably.

The only reliability I have right now? I know I will have ping spikes and packloss the only reliable thing on this account at the moment.

SAD

EDIT: and yeah I am going to moan till the end of the month, what are you going to do? cancel my accounts? :D
 
AfriGuy said:
You shouldn't be seeing such a big descrepency across the two accounts :(
Could you PM me any ref# or your DSL username and I'll have this followed up on for you.
Click to expand...
I have sent you the info via email to [email protected]. I have also sent it to [email protected] in response to the logged call. I have also logged another call at the support desk. I have still had no reply from Afrihost.
 
Speeds and pings are acceptable for the first time since this started. Still unplayable but well in the 70's and 0% packet loss. I guess that is ok...
 
Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 10 ms 11 ms 11 ms 105-236-13-65-esr-lo.mtnbusiness.co.za [105.236.
13.65]
3 14 ms 13 ms 13 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 14 ms 14 ms 14 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 13 ms 14 ms 14 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 13 ms 13 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 15 ms 15 ms 14 ms 196.44.31.99
8 15 ms 15 ms 15 ms 196.31.220.6
9 15 ms 15 ms 14 ms 196.31.220.23
10 14 ms 15 ms 13 ms 196.31.63.206
11 15 ms 15 ms 14 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 15 ms 15 ms 15 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

This does look a lot better than the past couple of days.
 
Saturday 7:00. 18.8% Download/ 6.25% P2P
Sunday 7:15 18.8% Download/ 6.25% P2P

Really annoying that the unshaped window is getting smaller and smaller.

AH shaping really doesn't make any sense. 06:59 No shaping applied. 07:00 18.8% Download/ 6.25% P2P.
That is a time based shaping system and not a load based shaping system.

Really ticks me off that AH can keep saying that they shape on demand if the shaping goes like above at the exact same time every day.
 
Qrox said:
Saturday 7:00. 18.8% Download/ 6.25% P2P
Sunday 7:15 18.8% Download/ 6.25% P2P

Really annoying that the unshaped window is getting smaller and smaller.

AH shaping really doesn't make any sense. 06:59 No shaping applied. 07:00 18.8% Download/ 6.25% P2P.
That is a time based shaping system and not a load based shaping system.

Really ticks me off that AH can keep saying that they shape on demand if the shaping goes like above at the exact same time every day.
Click to expand...

Ya and streaming sucks... Even on a 4mb line... :(

Need to start looking around. Sad to see that things have gotten so bad.
 
Jared176 said:
Ya and streaming sucks... Even on a 4mb line... :(

Need to start looking around. Sad to see that things have gotten so bad.
Click to expand...

+1

I'm on 2mb and afrihost cost R100 more than other isp. I heard the throttling on other ISPs are bad so I stuck with afrihost, but if things are going to be like this than I rather save R100 and switch.
 
Morning all

We're still seeing generally better performance for the majority of clients but still seeing many complaints here and on social media regarding slow speeds, enough to know that we still have more work to do here.

As soon as I know what changes are being implemented or planned, I will report as much information as I can back to the forum.

For now, we definitely need to troubleshoot and post results that show exactly where the issues are so I can escalate to the guys who are working/planning around this.
 
AfriMan said:
Morning all

We're still seeing generally better performance for the majority of clients but still seeing many complaints here and on social media regarding slow speeds, enough to know that we still have more work to do here.

As soon as I know what changes are being implemented or planned, I will report as much information as I can back to the forum.

For now, we definitely need to troubleshoot and post results that show exactly where the issues are so I can escalate to the guys who are working/planning around this.
Click to expand...

it's quite easy actually get more capacity to handle the data better...
 
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