Afrihost Uncapped ADSL Feedback (Pt3)

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SL1v3R said:
Same here and for a while now. Turbocharge and all is suddenly hunky dory, more proof that its not only downloads and p2p that is being shaped. So tired of this, moving swiftly along...
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Are you talking about the google issue in the previous post. definitely not shaped, so turbocharge should not affect it, but if you are running multiple services (especially a P2P service) then QoS might be kicking in, and Turbocharge removes QoS when you are unshaped.
 
Vorastra said:
Playing War Thunder, 90% packet loss. Every few weeks there's an issue with the network. Why. Why is there ALWAYS some issue.
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We give gaming highest priority on the network but it is difficult to cater for the all the variables, especially private servers configured to use different ports and traffic signatures. We test as many titles as we can and install updates as often as possible from all the major distributors (used by overseas ISPs).

If this is an ongoing problem, we can test with you to determine if your game traffic is not being classified correctly and try to improve your experience.

Do you find that if you Turbocharge the game works correctly?
 
AfriMan said:
I saw some reports of this yesterday. From one trace it looked like routing to the cache node for YouTube. We've reported this to the network team.

Any reports on whether this has changed from the user side?
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Gmail seems to be a problem at work as well today, so not Afrihost related. Strange thing is it works fine on my phone (Afrihost APN on MTN contract). Will check youtube and google.com again at home tonight and give feedback if still a problem.
 
ABCpt said:
Gmail seems to be a problem at work as well today, so not Afrihost related. Strange thing is it works fine on my phone (Afrihost APN on MTN contract). Will check youtube and google.com again at home tonight and give feedback if still a problem.
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Are you using Chrome? There does seem to be a Chrome bug which you can fix within the browser (related to UDP stuff)
 
Hi Guys

I just want to make a post of thanks to the Afrihost team and specifically Michael in the critical care team.

I was having bad latency on my line for a while specifically at peak periods and Michael phoned me to chat through my network setup. His immediate suggestion was actually that my network setup may be causing the problem (vs the ISP) and after 5 minutes of troubleshooting it was clear that this was the case. He proceeded to walk me through an explanation of how best to manage my network (I am not an IT professional) to enhance the performance under load and spent alot of unnecessary time (given that it was clear it was not Afrihost's issue) with me. As a result of a minor change due to the conversation we had, my internet has never performed better (and I now realise this has been a long outstanding issue).

As an FYI for those who may be in a similar boat to me (and I suspect there may be a few). I have a number of users behind the ADSL connection and I do my own traffic prioritising on an internal gateway router. It all works fine until peak periods when a number of users come online. Due to ADSL being asymmetric I can see quite clearly that the issue is upstream traffic. The natural reaction is to try allow for as much upstream traffic as possible given the line limitations so I lift the overall upstream limit as close to real line performance as possible. The problem I never realised is that traffic coming from the router itself does not go through the router and thus misses being identified and prioritised. What traffic? Well all the TCP acknowledgements necessary for the downstream traffic to not keep resubmitting. A server when not receiving an acknowledgement within a certain time interval resubmits the same data again. As my local router is the device that sends the acknowledgements this traffic was being drowned out by my normal upstream traffic. By simply lowering the upstream limit I essentially limited normal traffic to a rate below max upstream limit leaving headroom for the 'unseen' acknowledgements. This immediately prevents resubmissions and repeated attempts to acknowledge the resubmissions freeing up a huge amount of baggage on the network and immediately significantly improving performance (including the latency that caused me to contact Afrihost in the first place).

Anyway I thought it was worth posting a thank you as mostly everyone complains on these forums.
 
bluefire said:
Hi Guys

I just want to make a post of thanks to the Afrihost team and specifically Michael in the critical care team.

I was having bad latency on my line for a while specifically at peak periods and Michael phoned me to chat through my network setup. His immediate suggestion was actually that my network setup may be causing the problem (vs the ISP) and after 5 minutes of troubleshooting it was clear that this was the case. He proceeded to walk me through an explanation of how best to manage my network (I am not an IT professional) to enhance the performance under load and spent alot of unnecessary time (given that it was clear it was not Afrihost's issue) with me. As a result of a minor change due to the conversation we had, my internet has never performed better (and I now realise this has been a long outstanding issue).

As an FYI for those who may be in a similar boat to me (and I suspect there may be a few). I have a number of users behind the ADSL connection and I do my own traffic prioritising on an internal gateway router. It all works fine until peak periods when a number of users come online. Due to ADSL being asymmetric I can see quite clearly that the issue is upstream traffic. The natural reaction is to try allow for as much upstream traffic as possible given the line limitations so I lift the overall upstream limit as close to real line performance as possible. The problem I never realised is that traffic coming from the router itself does not go through the router and thus misses being identified and prioritised. What traffic? Well all the TCP acknowledgements necessary for the downstream traffic to not keep resubmitting. A server when not receiving an acknowledgement within a certain time interval resubmits the same data again. As my local router is the device that sends the acknowledgements this traffic was being drowned out by my normal upstream traffic. By simply lowering the upstream limit I essentially limited normal traffic to a rate below max upstream limit leaving headroom for the 'unseen' acknowledgements. This immediately prevents resubmissions and repeated attempts to acknowledge the resubmissions freeing up a huge amount of baggage on the network and immediately significantly improving performance (including the latency that caused me to contact Afrihost in the first place).

Anyway I thought it was worth posting a thank you as mostly everyone complains on these forums.
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Thanks so much for sharing this. The critical care team are really a special bunch and they really do their best to make the impossible possible. I'll definitely share this with the whole team, Michael is really an awesome dude :)
 
AfriMan said:
Are you using Chrome? There does seem to be a Chrome bug which you can fix within the browser (related to UDP stuff)
Click to expand...

I do use chrome. Cleared my browser history and now it works again. Will still test the google/youtube speed tonight.
 
AfriMan said:
We give gaming highest priority on the network but it is difficult to cater for the all the variables, especially private servers configured to use different ports and traffic signatures. We test as many titles as we can and install updates as often as possible from all the major distributors (used by overseas ISPs).

If this is an ongoing problem, we can test with you to determine if your game traffic is not being classified correctly and try to improve your experience.

Do you find that if you Turbocharge the game works correctly?
Click to expand...

Sigh, let's do all this again. Another round of testing.

I tried Free 1GB WebAfrica, fine. Free Afrihost 1GB, fine. Uncapped, borked as usual.
 
Vorastra said:
Sigh, let's do all this again. Another round of testing.

I tried Free 1GB WebAfrica, fine. Free Afrihost 1GB, fine. Uncapped, borked as usual.
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Are you experiencing the issue with War Thunder? Are you seeing higher than normal latency or jitter?
 
AfriGenie said:
Are you experiencing the issue with War Thunder? Are you seeing higher than normal latency or jitter?
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Massive packet loss. The game has a ping and packet loss text. Packet loss will sit between 60% to 90%. Ping shows as 220 on EU which is normal.
It will take ages to load in to a match since it's trying to connect. Then it will either fail to connect or if you do connect, the packetloss will be insanely high that you can't actually spawn a vehicle.
 
Vorastra said:
Massive packet loss. The game has a ping and packet loss text. Packet loss will sit between 60% to 90%. Ping shows as 220 on EU which is normal.
It will take ages to load in to a match since it's trying to connect. Then it will either fail to connect or if you do connect, the packetloss will be insanely high that you can't actually spawn a vehicle.
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:(

Do you have one of our 1-GB Free Capped accounts that you can test with? Alternatively I can send you a PM with test account details.

I just need to see if there is any difference in performance between our Capped and Uncapped account performance.

We may need to add a profile to our Network Management Software for War Thunder.
 
AfriGenie said:
:(

Do you have one of our 1-GB Free Capped accounts that you can test with? Alternatively I can send you a PM with test account details.

I just need to see if there is any difference in performance between our Capped and Uncapped account performance.

We may need to add a profile to our Network Management Software for War Thunder.
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I posted above. I tested with capped and uncapped. Capped was fine.
 
Vorastra said:
I posted above. I tested with capped and uncapped. Capped was fine.
Click to expand...

Thanks!

We may need to test some changes with you, would you mind if our Critical Care Team contacts you over the course of the day?
 
AfriMan said:
I'm really sorry that you are having this poor experience. In that time period we have been seeing increased demand on the network and we do have our very best people working on this. In recent weeks we've also seen latency spike at the highest peak, but we seem to be getting latency a little more stable, while throughput still can be improved to a large degree.
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Don't stress, I have already canceled and signed up with another ISP on the IS backbone. I sincerely hope that you get these issues sorted out for what seems like a large portion of your user base, maybe in future we will cross paths again.
 
Vorastra said:
Massive packet loss. The game has a ping and packet loss text. Packet loss will sit between 60% to 90%. Ping shows as 220 on EU which is normal.
It will take ages to load in to a match since it's trying to connect. Then it will either fail to connect or if you do connect, the packetloss will be insanely high that you can't actually spawn a vehicle.
Click to expand...

This exact same thing was happening to me when I tried to play League yesterday
 
mulletman87 said:
Don't stress, I have already canceled and signed up with another ISP on the IS backbone. I sincerely hope that you get these issues sorted out for what seems like a large portion of your user base, maybe in future we will cross paths again.
Click to expand...

If you want to test one of our Accounts at any point, please feel free to send myself, AfriMan or AfriGuy a PM, and we'll get you connected with a Test account so that you can judge for yourself. :)
 
Playing CS:GO on a public SA server to test my ping and everything is fine. Use the in game match making system and the entire line fills with packet loss that's so bad I cannot do anything. Teamspeak disconnects and as soon as I exit the match everything runs smoothly and teamspeak works fine. For the love of god does it ever end.
 
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